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“Great location shame about the staff!”
Review of Sebnem Apart Hotel

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Sebnem Apart Hotel
Certificate of Excellence
Sunderland, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great location shame about the staff!”
Reviewed 14 October 2013 via mobile

Stayed here in September on arrival we got our keys at reception and had to carry our ver heavy suitcases to the top floor no one offered to help us! Anyway the room was basic but clean. We did not eat or drink at the hotel we had one drink and you are not allowed to talk so we left. After a few days the bar man asked us why we had not sat round the pool and why we had not spent any money there! I was shocked at this I could have said because you are all miserable and I like to talk when having a drink but I'm not that rude. On leaving no one said have a safe journey or do you need a hand nothing! I have been to marmaris 11 times and never known this! Safe to say I won't be going back. Marmaris is a lovely place filled with lovely people apart from at the sebnem apartments!

Stayed September 2013
Helpful?
3 Thank party1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
Lancashire, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2013 via mobile

Very pleased with the apartment basic but very clean, maid cleaned every day and towels changed every day, quiet at night staff friendly location brilliant just round the corner from beach restaurants and bars we are in our early 50s it was great will return next year

Stayed September 2013
Helpful?
3 Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 October 2013

My hubby and I stayed at Sebnem Apartments in early September, having never been to Turkey before we did not know what to expect. I have to say an absolutely fantastic location, Jack was fab as were Psycho and Mehmet, and also the cleaning ladies who we're always friendly and smiling. The apartments are close to the beach, bars, restaurants and water park (if that floats your boat). Sebnem Apartments where very clean. Yes it is true that there is no hot water all day, only at certain times, but when the water is heated by the sun you can't expect it to be there as soon as you turn the tap on after all you are not in England for goodness sake! The rooms where cleaned everyday, towels and sheets changed on a regular basis. As for people saying that it could use more utencils and a toaster. When you can buy a full english for under £2.00 why would you want to cook? (come on your on holiday let your hair down!) Natalie's is not all it's cracked up to be, we ate at Andy's which is around the corner from the apartments, the food was fantastic, ask for Ihann (he changes English currency to Turkish at no charge) We did find a pub that we stayed with throughout our 2 weeks in Turkey. Highly recommend Tierna's Irish Bar, opposite Point Centre, the barmen do Irish dancing of a night-time at around 9:30pm, they are so energetic that they draw a crowd of passers-by while they are doing it. They get everyone involved, it does not matter what age you are, whether you are male or female, stunning or average they treat everyone the same and get you up to dance. Ask for Dino and then see if you can spot Jose Moreno! This place is definitely worth a visit and we will go here again when we go back to Turkey. The staff gave us a standing ovation when we left which was so touching! (make of that what you will) We met some lovely people, with whom we have been keeping in touch. Overall loved the holiday and can't wait to go back! Rose & Kev

Room Tip: Ask for a corner room on the 1st floor at the back!
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank RobbiesAngel69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 September 2013

On arrival to the sebnem we were greated by Jack the manager who was quick to lay down the rules ("if you have a problem, see me not the rep!") and charge us for a safe and air conditioning. Our room was basic but clean and sufficient for our two week stay. Bedding and towels were changed frequently by the maids who were very polite and pleasent. Which is more than can be said for some of the staff. We found jack the manager/owner and physco the barman to be very rude and arrogant. I ordered breakfast one morning to be whistled over to a table where my breakfast had been placed. I don't expect to be waited on hand and foot but manners go a long way! After arriving back from bar street at around 5am little tipsy not too drunk, myself and one of my friends decided to have a drink in the bar area as we noticed some others doing the same. We sat having a quiet conversation between the two of us when we were shushed by jack and his wife/girlfriend and some others. We were then approached by jack who told us he should not be serving us alcohol after 1am so we had to be quiet. Why serve us if he was not supposed to? My friend told jack she found him to be quite rude at times, I explained that we had several other issues but we would discuss these in the morning as this wasn't the time or the place. To which we were told, "if you don't like it pack your suitcases and leave". Customer service at its worst!! The next day my friend was called into the office by jack from the poolside to discuss the issues which basically consisted of him shouting and him saying he was right and she was wrong. My other friend had to remind jack that we were discussing these issues like adults not argueing! After this we did not feel welcome at the apartments so spent most of our time at the beach and in our room through the day. We were ignored by jack for the rest of the Holiday. Also his wife/girlfriend! We did not want to bring up any more issues with jack or the rep as we feel the atmosphere would of been worse than it was (if possible) on our last day, I went to use the poolside toilet to find there was no toilet paper. When I asked pysco the barman he told me to go and get it from the men's! I explained I don't not want to go into the men's toilets to which he replied "if you were desperate for the toilet and the ladies was full you would use the mans" I explained that I would not and again asked if he could get some. Which he done begrudgingly! All in all the hotel was clean but the staff are most unwelcoming, well to some guests, it seems if you spend a lot of money at the bar or are older than in your twenties/thirties you are made to feel very welcome. Maybe we would of spent more time and money at the bar if we were made to feel welcome. I would not recommend these apartments at all if you want to feel comfortable. We travel to marmaris every year and love it it's just a shame our holiday was tainted by the staff at the sebnem. Guests on the other hand were great made some great friends and had some great laughs with them, these are the people who made our holiday!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Patsy1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebnemapart, Owner at Sebnem Apart Hotel, responded to this review, 7 October 2013
First of all i would like to thank you for taking the time and writing some comments on Şebnem Apart.As you were the one who wrote those comments about the rooms , bedding changes and happy maids how can this kind a hotel have a rude owner/manager or a barman.
You probably did not like it but Jack the manager was right about telling you the hotel rules and that is very normal.( some reps you dont even see them until end of your holiday ).

The morning of your trip back to hotel from the bar street was 4.30 am and yes there were people who were having drink at the bar but they were very quiet and were not making any noise and nearly talking in whispering not like you two ! Plus, you didnt like being told to be quiet and you have overreacted on that Sorry to say it but noone at the hotel can disturb the sleeping guests. I have already overruled the hotel rules by giving any of the guests by serving drinks at 4.30 am. Everyone can be served as long as they are quite ,dont disturb anyone at the hotel. We have served our customers at that time when we not suppose to but i now see that i did the wrong thing. You were not told off or shouted at you were asked to be quiet and had explained that if you dont like these hotel rules gently you can leave and select a louder hotel to stay. Our staff never goes around and ask people if they wanted drink ? either at the pool side or at the bar area you only get a drink when you order !

If you read other reviews you can see the barman or the manager are not rude and everyone whether you spend Money or not at are welcome at Şebnem Apart.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 September 2013

-We asked for a double and we got a twin.
-There is no hot water after 8pm and there is no floor mat in the bathroom.
-Wifi won't work above the 2nd floor.
-You have to pay for toilet paper (?!?!).

But the location is really good.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2013

me and my husband martyn along with our friends alison and dai stayed at the sebnem from the 11th sept 13 to the 21 we had a fab time hotel was very clean and welcoming jack, memhet and the fantastic psycho made us feel very welcome and they couldnt do enough for us a brilliant time was had by all hoping to book again for next year and take jack up on his offer of sardines n salad brilliant x

Room Tip: studio apts are small but good but larger apts are better
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank martsand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aberdeenshire
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 September 2013

my sister an i stayed form 5th to the 19th..

arrived stupid o clock in the morning, given key which we had to point out our selves, but i had emailed manager earlier that week saying my sister had a bad hip and couldn't manage stairs we were given a ground floor room, thank you

apartments are very basic, but you get what you pay for, they were always cleaned and tided , by a happy smiley lady :),just a kettle and a one ring hot plate, just wish we had a toaster lol...but made do, got breakfast for 5 lire not far from apartments ( about 1.50 Stirling) , noise issues, your on holiday what do you expect, if people stay in bar till 4/5 am.. air con.. we didn't use 1st week , and suffered 2nd week we put it on bliss lol, asked for extra pillows, happy to oblige us

one thing brand new flat screen tv's?? who goes on holiday to watch tv lol.. didn't use.. but really could do with more drawer space in bed rooms

pool area was nice, bar man was chatty, jack himself polite and helpful, but we met some friends , and spent most of our time at beach with them, which was just 5 mins walk if that...but each time we left or came back , they always said good morning and hello..

like i said , you get what you pay for, we wanted cheap n cheerful and clean an that's exactly what we got , would we stay here again yes

ideal location, clean, tidy

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank scotsnun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sebnem Apart Hotel

Property: Sebnem Apart Hotel
Address: Kemal Elgin Bulv. 159. Sok. No:6, Marmaris 48700, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Marmaris
Amenities:
Bar / Lounge Kitchenette Swimming Pool
Hotel Style:
Ranked #6 of 96 Speciality Lodging in Marmaris
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sebnem Apart Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Sebnem Apart is in the walking distance of Marmaris public beach as close as 100 meters, its by the main road heading Marmaris - Icmeler , in the two minutes of walking distance you are able to find all the shopping malls , restaurants , and the cafe & bars along the beach front. Sebnem Apart is just 800 meters away from Yacht Marina and 10 minutes away from the town center which the same distance to the Bars Street. You dont have to take a taxi or take the dolmus to goto town center. Sebnem Apart rooms have air conditioning and a refrigerator, electric stove and involves a large kitchen equipped with kitchen utensils. 2 Large balconies, all with separate living room sofa bed .Rooms are cleaned meticulously every day which will make you feel at home ! Safe box (safe deposit boxes) at the reception! Our customers benefit from 24hour front desk. The hotel snack bar serves local and international. Beverages and food served at the bar. Our satellite system can keep track of everything either at the bar or the lobby also in the rooms! Sun terrace with sun loungers is the perfect place to relax. Guests can enjoy drinks in the pool bar. In addition, free Wi-Fi is available in public areas. Sebnem Apart serves with its 30 Apart Rooms , 10 studio rooms and 2 hotel rooms. Welcome to the Sebnem Apart, will be glad to see you! No lift ! No night Receptionist ! No night Manager 2014 summer season air-con per a week 30 pound - safe box per a week 10 pound ... more   less 
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