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“Unexpected wide lobby in a narrow street Hotel”
Review of Zorlu Grand Hotel

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Zorlu Grand Hotel
Ranked #2 of 32 Hotels in Trabzon
Certificate of Excellence
Istanbul, Turkey
Level 6 Contributor
296 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Unexpected wide lobby in a narrow street Hotel”
Reviewed 5 August 2014

The hotel is located in the center of the city on a very crowded street where the entrance of the hotel is small. But when you get in you find yourself in a huge lobby which is a great surprise for you if you are in Trabzon for the first time. The hotel is comfortable and clean. The rooms are clean and convenient. They have an underground parking lot in another street where the entrance is far from the hotel but gives access to the hotel basement which is another unexpected feature.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
2 Thank Earibal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorlu Grand H, Konuk İlişkileri Müdürü at Zorlu Grand Hotel, responded to this review, 8 August 2014
Dear Mr.Earibal

We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it.


We think that with the help of your very valuable thoughts,we will be able to serve you better.
We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.



Yours Faithfully,

Özlem Kaymaz
Guest Relations Responsible
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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202 reviews from our community

Traveller rating
    70
    84
    29
    11
    8
See reviews for
41
38
10
64
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
San Diego, California
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 12 July 2014

Welcoming, professional, helpful and warm staff. Nice and large room that was quiet even though it overlooked a busy pedestrian street. Easy access to shopping, park, local buses, restaurants and a small museum. Very nice Turkish-style breakfast. Fitness center was adequate. The hammam looked nice but is only for men. We were able to get a special rate that made it very good value.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank djsmjem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level 6 Contributor
226 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 2 June 2014

Nice hotel. Rooms were very good. We also faced the street, with a building just across the street and windows looking directly in ours, but it was plenty quiet. Pedestrian streets front and back of the hotel and a large park like square nearby. Breakfast was very good.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Handywoman9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorlu Grand H, Halkla İlişkiler Müdürü at Zorlu Grand Hotel, responded to this review, 16 June 2014
Dear Handymoon,

We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it.

We think that with the help of your very valuable thoughts,we will be able to serve you better.
We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.



Yours Faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 6 Contributor
371 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
Reviewed 16 December 2013 via mobile

This might be a 5 star by Turkish standards, but by international standards it is more like a 3 star, and is therefore overpriced.
No hot water on first night, and erratic on second night. No offer of compensation when pointed out.
Extremely hot in room and no way to change temperature settings.
Poor service at breakfast: staff did not smile and were very slow and seemed unmotivated.
Staff generally stare at you as if you're from another planet if you happen to be foreign!

Stayed December 2013, travelled with friends
Helpful?
7 Thank fmackUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 December 2013

I first visited Trabzon 19 years ago and quite honestly I did not expect a hotel of this high standard. The rooms are good size, mine was on the front but there was no traffic noise. Breakfast was ample but an extra cost. The rack rate for a deluxe room was 400 euros which was very expensive. would recommend (if you can afford it !)

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northborough, Massachusetts
Level 6 Contributor
522 reviews
182 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
Reviewed 21 November 2013

Very large, well appointed rooms. Very comfortable beds.
Bathroom on small size but more than adequate.

Very clean and every thing worked properly in the room(not to common in turkey)

Excellent breakfast.

Excellent location in the middle of the city center.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonSkier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond Bar, California
Level 6 Contributor
378 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 12 November 2013

Lovely spot in Trabzon, very upscale. Excellent rooms and restaurant. We enjoyed watching the large events booked at the hotel while in town for three nights: weddings, formal dances. The bathroom was spacious and well-appointed.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tenighir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zorlu Grand Hotel

Property: Zorlu Grand Hotel
Address: Maras Caddesi No: 9 | Merkez, Trabzon 61100, Turkey
Region: Turkey > Turkish Black Sea Coast > Trabzon Province > Trabzon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 32 Hotels in Trabzon
Price Range (Based on Average Rates): £
Hotel Class:5 star — Zorlu Grand Hotel 5*
Number of rooms: 160
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