At first this hotel seems OK. It's clean, just a few ants, and the AC in the room works but don't be fooled. Let's start at the beginning. I booked through Expedia.ca and sent my confirmation to the hotel. I got an e-mail back saying that yes everything was confirmed. It even came on what appeared to be hotel letterhead. That's when things got weird. When I arrived I was told that I had booked with an outside booking agency (not expedia). The hotel said not to worry that they would sort it out. Unfortunately, the day before I left I find out my Credit Card was charged $300 by this "outside agency". The story the hotel tells me is that they "used to" use this travel agency (International Vacations (IV) out of Tx) but that they stopped. Unfortunately the e-links to this company still exist as they not only sent me a confirmation, they used the Expedia Confirmation Code and hotel letterhead. The hotel refused to fix the problem and said it was my mistake and I would have to sort this out with the travel agency. They appeared sympathetic but again, refused to fix the mistake. BE CAREFUL if you use this hotel. The scam is that you will get an e-mail from IV asking for information. They are linked to the hotel but both the hotel and IV will refuse to acknowledge that linkage and blame you. The manager claimed he sent me an e-mail but I never received it and that is when I got the IV e-mail instead. I have contacted Visa and Expedia to try and fix this but the hotel hierarchy should have put their big boy pants on and acknowledged their mistake.
Now for the rest (it doesn't get better). They charge you $10 USD per day for mediocre inter-net. The food is abysmal. Breakfast is included but only if you want to eat fish or beef liver for breakfast. They put out a couple of yogurts each morning and then refuse to re-stock saying they're out. Lunch and dinner are even worse. The final kicker was when I checked out and asked what time the shuttle to the airport was. They told me that would be an additional $15.00 fee even though a cab is only $10. So much for customer service.
My advise is stay far, FAR away from this hotel.
- Official Description (provided by the hotel):
- Greetings! From Imperial Group of Hotels-Imperial Golf View Hotel. Imperial Golf View Hotel is our newly acquired Hotel. It was acquired in May 2009. Its Located in Entebbe just near the Airport -Kampala Highway facing the Entebbe Golf Club. It's a 5 Minutes drive to Entebbe International Airport and 30 minutes drive to Kampala City. Currently it has 174 rooms, with 96 additional rooms undergoing construction. We have 10 Conference halls with seating capacity of 10 pax -250 pax. We also have spacious gardens suitable for wedding Receptions,cocktails and corporate Dinners. It has and still is the base for hosting major airline crews.The hotel is currently undergoing an expansion to meet the demand for accommodation. By December 2014, the swimming Pool and the health club/Fitness Center will be open to all in-house guests. ... more less
- Reservation Options:
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