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Protea Hotel by Marriott Entebbe
Ranked #5 of 30 Hotels in Entebbe
Reviewed 25 March 2014

The hotel still had some kind of outside construction going on when we were there in February, 2014. Our room with king bed was quite large & had an outside deck...our friends had a room with 2 double beds and it was quite small with no deck...same layout, just smaller. Hotel is VERY close to airport so it is convenient to stay a night or two while in transit elsewhere. Very nice pool and pool bar. My husband had a massage and it was only $18 for an entire hour...he said it was a great massage!

Room Tip: The hotel is circular on the outside, but inside there are a few corners in the circular hallway...i...
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
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Thank Bev E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (229)
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174 - 180 of 229 reviews

Reviewed 6 March 2014 via mobile

Best location to stay the night before if you catching the early flights out of Kampala Uganda. Rooms are very spacious, modern and clean. The beach view is stunning. Tranquil outdoor terrace overlooking the beach. Restaurant serves decent food.

Stayed: March 2014, travelled on business
1  Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

Having stayed at the Protea hotel in Kampala, we decided to stop in to this one when we arrived very early in Entebbe for the flight home. First off, the hotel itself is very beautiful and looks pretty new, but I think it's been around for a while. The staff checked our luggage in so we were free to walk around the resort and have lunch. We were happy to find a table on the outside patio area, and the buffet was actually very good. Contrary to some other reviews I found the buffet to have a good selection and was well stocked. In fact, there were too many dessert choices and I wasn't hungry enough to take one of each, although they all looked really good.

We were there so long that we wound up eating dinner there as well. It's true that service is a bit slow, but I guess having been to the Caribbean a number of times (and feeling like I was there with the sun and surf nearby) it didn't bother me much.

I'd definitely go back again.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
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Thank Reactor1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

Stayed at the Protea Hotel in Entebbe for 8 nights in February 2014. I was there with a colleague on business. The hotel is conveniently located if you are working/playing in Entebbe. The rooms are lovely, most have a balcony overlooking Lake Victoria. The bath was clean and everything except the light over the sink mirror worked. The beds, however, were not comfortable - felt a bit like sleeping on a box spring instead of a mattress. Linens were clean and crisp though and good pillows. Hot water and water pressure were plentiful - a welcome treat not always found in Ugandan hotels. Internet access was free, but came with the typical outages. There were quite a few power outages, most of which were covered by generator (although A/C and WiFi didn't work when on generator power). One complete outage left us in total darkness for a couple of hours one night though. Service at the dining room and bars was good. Food was middle of the road. Breakfast buffet was plentiful but dinner menu was nothing special. They would do better to have more variety on the lunch/dinner menu. That said, the filet steak was delicious and perfectly cooked and for a light meal, the beef kabobs were very good. The wine by the glass was excellent (South African) and they had a good selection of wine by the bottle, beers and other liquor. Overall, on close inspection, the hotel looks more worn than the time it has been open (2 years?). The beach shown in photos on the web site has been flooded since last summer when the lake level rose and there is constant construction to repair the seawall along the lake front. The pool and pool area were lovely and clean. Check-in and check-out were fast and accurate.

Room Tip: Be sure to ask for a room on an upper floor so you have a balcony.
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank MARY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

This hotel, while it is my regular stop over place in Entebbe, never ceases to amaze me and the service received each visit is always better than the previous. Cymon Charnley the GM personally welcomes guests and take personal pride in ensuring that every detail is perfect. The position, setting, views, food, service cannot be better. Definitely worth more that the price charged.

Stayed: February 2014
Thank Maistryj2801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Being used to very good buffet experiences in the Protea Kampala this meal was a disappointment. Food was contaminated with insects and the desert buffet was out of choices hours before closing.
Coffee, contrary to East African customs was charged extra and when mentioning th lacking items and the insects we we told:We are sorry ....

But nothing was done nor any compensation offered.

Maybe after the group was bought management in all their properties will improve.

  • Stayed: January 2014
    • Location
    • Cleanliness
Thank KaiUWulff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this reviewResponded 4 February 2014

Dear KaiUWulff, Thank you for your Tripadvisor submission from your recent meal with us. Your feedback is highly valued towards monitoring and improving upon, where necessary, our standards and service delivery.

Please accept our sincere apologies for your observations and experience during your meal. Whilst every effort is made to control the lake flies prevalent to this area, platters upon being contaminated by lake flies, must without question be removed and replaced timeously, as with the replenishment of menu items. Your observation certainly does not reflect the high standard of quality that Protea Hotel Entebbe is usually proud to offer.

As a gesture of our concern, I would like to invite you back to Protea Hotel Entebbe as our GUEST for your next stay and / or meal the next time you are in our area. To make your reservation, kindly contact me direct at telephone (+256)776728028 or e-mail cymon@proteaebb.co.ug I can assure you, should you find an opportunity to take up this offer, that every effort will be made to ensure you enjoy our very best care and attention.

Your interest and concern are much appreciated, and I hope to have the privilege of welcoming you to Protea Hotel Entebbe again soon.

Cymon Charnley cymon@proteaebb.co.ug

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2014 via mobile

Had a stop over here for a few hours before our flight home and ended up leaving early because of the poor service.

Food at dinner was at best average, service was shocking despite us being one of only two tables occupied. Then when we asked to pay was made to walk to the other side of the hotel as the machines didn't work in the other locations. Not even a word of apology at all.

Wouldn't recommend it even for a stop over before your flight home.

Thankfully this seemed the exception during our amazing stay in a wonderful country.

Stayed: December 2013, travelled as a couple
1  Thank sjhulme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this reviewResponded 24 January 2014

Dear Sjulme,
Thank you for taking the time to complete trip advisor after your recent visit. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities.

Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding speed of service and network problems affecting our credit card machine by no means reflects the high standard of quality and service that we strive to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings.

Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Cymon Charnley cymon@proteaebb.co.ug

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Entebbe

Address: 36-40 Sebugwawo Drive | Entebbe Road, Entebbe, Uganda (Formerly Protea Hotel Entebbe)
Region: Uganda > Central Region > Entebbe
Amenities:
Business Centre with Internet Access Airport Transportation
Hotel Style:
Ranked #5 of 30 Hotels in Entebbe
Price Range: £150 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Entebbe 4*
Number of rooms: 73
Official Description (provided by the hotel):
Protea Hotel by Marriott(R) Entebbe is ideally located on the glistening shores of Lake Victoria a convenient 1km from Entebbe International Airport. Protea Hotel by Marriott(R) Entebbe's trendy restaurant, Tides, is a must visit, offering an exciting and truly inviting a la carte menu 7 days a week. Open for breakfast, lunch and dinner, specialties include fresh Tilapia and Nile Perch. Daily specials are also a firm favorite with locals and tourists alike. After a busy day, the Agama Terrace or Pool Bar with its own special ambience and uninterrupted lake views, the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner. Added attractions include the Entebbe Golf Club, Botanical Gardens, Mabamba Swamps and Uganda Wildlife Education Center. As part of the education center day trips can be arranged to Ngamba Island Chimpanzee Sanctuary, Ssese Island Trips, Fishing trips for Nile Perch - the largest fresh water game fish in the world or sunset cruises for the less adventurous. ... more   less 
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