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“Hotel of Choice”

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Protea Hotel by Marriott Entebbe
Ranked #4 of 30 Hotels in Entebbe
Certificate of Excellence
Durban, KwaZulu-Natal, South Africa
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel of Choice”
Reviewed 28 May 2014

Protea Entebbe never ceases to amaze me - the friendly staff welcome, the location, the glorious rooms and the excellent cuisine. Excellent also for its position in close proximity to the airport. It is certainly the best choice hotel.

Room Tip: Choose a room with a view of the lake!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maistryj2801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 21 June 2014
Dear Maistryj2801, Thank you for your feedback received regarding to your recent stay with us, it is always a pleasure to receive positive GUEST feedback, as communicating such feedback to the TEAM is most rewarding. We look forward to welcoming you back to the Protea Hotel Entebbe in the near future. Kind regards Cymon Charnley cymon@proteaebb.co.ug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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205 reviews from our community

Traveller rating
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    38
    8
    5
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kampala
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

Fantastic place as it is, guests are definitely not welcome.

This is made clear when arriving at the entry: The guards - as usual in Uganda - just intrude the vehicle and even without greetings or explaining.

When asked what they are checking for, they cannot explain. - Also they didn't know what some potential dangerous instrument - a bomb for example looks like...

In consequence I ended up at a different place where guests were treated as guests

  • Stayed May 2014, travelled on business
    • Service
Helpful?
Thank Hidde B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, Manager at Protea Hotel by Marriott Entebbe, responded to this review, 6 June 2014
Dear Hidde B, Thank you for your feedback received. Whist you have indicated that the level of security experienced upon initial entry to the Protea Hotel Entebbe is extreme. Please do be assured that such levels carry the sole intention of maintaining the safety of our GUESTS. This so as that any GUEST, once within the property can feel at ease knowing there is a vigilant security service in support at the property. Your note re the guard not greeting or giving explanation has been noted and will be addressed. However please be assured that the lack of response by the guard to your question is in keeping with current training. When you are in Entebbe next, please feel free to look me up at which time I can review some of this with you. Kind regards Cymon Charnley email : cymon@proteaebb.co.ug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kampala, Uganda
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 May 2014

I stayed in May in Protes, First of all the staff are very professional and polite, very helpful and extremely nice.
The rooms are great , even though we had to change our first room becaue it was overlooking a construction site, however when we complained the manager came and was very helpful and immediately gave us a better room.
I recommend this hotel for pleasure and business.

Room Tip: the hotel is not complete yet, they are still building so make sure you tell them that you don't...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mireille79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beijing
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2014

In seven days had been on five flights, in three countries and the next day would be on four flights on my way back to the States. Was looking for a place close to Entebbe Airport to relax

The staff, from the initial greeting through every interaction, was friendly and helpful (special mention of Sharon). Great dinner and breakfast buffet topped off with a beautiful view of the sunrise over Lake Victoria http://instagram.com/p/n9oKb8iBt3/ . Next time, I will arrive earlier in the day so I have more time to enjoy.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 May 2014

I've stayed in a number of Entebbe hotels with widely varying levels of quality experienced, but the Protea delivers a consistently good product. It's literally right outside Entebbe Airport and Lake Victoria forms an impressive part of the back garden. Rooms are nice, very spacious and well-equipped. The WiFi is okay, it often cuts out mid-browse but I've had far worse in so-called superior hotels. We asked for an early breakfast the day we were leaving and this was facilitated with no fuss at all by the young lady who checked us in. The hotel also availed the use of its airport van to take my group to a local restaurant for a small fee, then came to pick us up again. The staff are very friendly and attentive, which is always something one appreciates. This hotel is definitely one of Entebbe's nicest.

Stayed May 2014, travelled on business
Helpful?
Thank Saffer73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kampala, Uganda
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 May 2014

I have been to Protea Entebbe with family for more than 6 times now but every time I go, I find an improvement in their service, and food ensemble. The only issue that upsets me is that after the meal, the waiters are hesitant to serve one their much loved house coffee or chocolate, well I always get my way around it and I get it at no extra cost! Bravo to the managers who are always trying their best to accept their management's mistake! And improvise instead!

The food is good, the service and the environment is so welcoming, we find our selves driving back to Entebbe to sit at this hotel. It has stolen our hearts away from Kampala. I hope they keep reinventing the place and have some Sunday and Saturday activities for the little children as well!

Room Tip: I can not say much for the rooms, I have not used them, but knowing the brand of Protea am sure they...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Irene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 27 March 2014

Very close to the airport but no noise from the planes. So extremely convenient if just overnighting between flights.
The suites are enormous, the normal rooms a decent size and well equipped and comfortable.
Looks a lot older the the few years we were told it had been open though and the bathrooms in particular showed some sign of wear and could have been a bit cleaner..... The second time we stayed here our room was next to some machine room which was very noisy all night, not ideal unfortunately but the first night it was very quiet.
The view over the lake is lovely but the lake was very dirty and smelly when we were there, I don't know if that is normal or not. Lots and lots of insects too, nothing the hotel can do about that but expect lots of them, they are lake flies though not mosquitoes which is good!
The staff were friendly but the service was pretty indifferent, especially compared to the incredible service we had elsewhere in Uganda.
The food was ok but pretty ordinary especially for a vegetarian.
All in all, fine for staying overnight between flights as convenient, comfortable and safe but not a destination itself!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Onelifeliveit2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Entebbe

Property: Protea Hotel by Marriott Entebbe
Address: 36-40 Sebugwawo Drive | Entebbe Road, Entebbe, Uganda (Formerly Protea Hotel Entebbe)
Region: Uganda > Central Region > Entebbe
Amenities:
Business Centre with Internet Access Airport Transportation
Hotel Style:
Ranked #4 of 30 Hotels in Entebbe
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Protea Hotel by Marriott Entebbe 4*
Number of rooms: 73
Official Description (provided by the hotel):
Protea Hotel by Marriott(R) Entebbe is ideally located on the glistening shores of Lake Victoria a convenient 1km from Entebbe International Airport. Protea Hotel by Marriott(R) Entebbe's trendy restaurant, Tides, is a must visit, offering an exciting and truly inviting a la carte menu 7 days a week. Open for breakfast, lunch and dinner, specialties include fresh Tilapia and Nile Perch. Daily specials are also a firm favorite with locals and tourists alike. After a busy day, the Agama Terrace or Pool Bar with its own special ambience and uninterrupted lake views, the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner. Added attractions include the Entebbe Golf Club, Botanical Gardens, Mabamba Swamps and Uganda Wildlife Education Center. As part of the education center day trips can be arranged to Ngamba Island Chimpanzee Sanctuary, Ssese Island Trips, Fishing trips for Nile Perch - the largest fresh water game fish in the world or sunset cruises for the less adventurous. ... more   less 
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