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“Victoria lake hotel”

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Protea Hotel by Marriott Entebbe
Ranked #4 of 30 Hotels in Entebbe
Moscow, Russia
Level 6 Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Victoria lake hotel”
Reviewed 2 July 2014

I went to Entebbe hotel which is situated on the coast of Victoria lake and 10 minutes far from the airport ,friendly atmosphere, good food and amazing views. Perfect both for tourist and business meetings.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greenmage2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 10 October 2014
Dear Greenmage2013,
Thank you for your feedback received on Tripadvisor. We look forward to hosting you again during your next visit to Uganda.
Kind regards
Cymon Charnley
cymon@proteaebb.co.ug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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224 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Nairobi, Kenya
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014 via mobile

Checked in this evening. Shabby room facing a concrete wall about 10m from bar. Tried to give me the room below which was on ground floor next to noisy bar. I love noisy bars, but not next to my room. Very disappointing, won't be back, and won't be using for regional conference I'm planning next Feb.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mati99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 10 October 2014
Dear Mati99
Thank you for taking the time to complete Tripadvisor, pertaining to your stay with us. Your feedback is highly valued and has been used constructively.

Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the noise from our bar and the rooms view - both of which by no means reflect the high standard of quality and service that Protea Hotel Entebbe is usually proud to offer. I can confirm therefore that we have reviewed your feedback in a serious light and that we are taking remedial action towards soundproofing the bar area, the rear facing room outlook has were as much as possible been tidied, however I would welcome you to stay in one of our lake facing rooms, with private balcony next time you are in Entebbe.

Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

Kind regards,

Cymon Charnley
General Manager
cymon@proteaebb.co.ug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 June 2014

Great hotel in an ultra-convenient location. Large rooms, fantastic pool and always great service from the willing, friendly staff.

I would certainly stay there again.

Try to get a room facing the lake.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank comradestuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 10 October 2014
Dear comradestuart. Thank you for taking the time to complete on Tripadvisor your stays experience with us. It is always a pleasure to receive a 5* rating. I will personally ensure that your message is conveyed to the TEAM at the Protea Hotel Entebbe. We look forward to hearing from you and welcoming you back during your next stay in Entebbe.
Kind regards
Cymon Charnley
cymon@proteaebb.co.ug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Casper, Wyoming
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 June 2014

I have been here 4-5 times for business meetings but havent had the chance to stay overnight. My review will therefore concentrate on meals and meeting rooms. Great meeting rooms, average lunch menu (boring for a regular visitor since no changes are made), WiFi sucks. space is clean. The customer care is great.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank RichoUg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 21 June 2014
Dear RichoUg, Thank you for taking the time to complete the review of your visit to the Protea Hotel Entebbe. Whilst I can confirm that we have addressed the Wi-Fi irregularities, it would be appreciated if you could ask for me when you have your next meeting with us, so we may discuss your experiences. Kind regards Cymon Charnley cymon@proteaebb.co.ug
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Seattle
Level 5 Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 June 2014

This fairly new hotel is just 5 minutes from the airport, on the shores of Lake Victoria. Ideal location for a one night stop. Friendly staff and free Wi-Fi. Security is tight - and welcome. Rooms are clean and comfortable.

Room Tip: Request a room away from the central bar area, facing the lake.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 21 June 2014
Dear AdventureTraveler63, Thank you for taking the time to complete your review with Trip Advisor. We trust you have taken home good memories of your trip through Uganda and East Africa and look forward to welcoming you back to the Protea Hotel Entebbe in the near future. Kind regards Cymon Charnley cymon@proteaebb.co.ug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertford, England, United Kingdom
2 reviews
Reviewed 9 June 2014

The Ugandan staff are the tops, welcoming and helpful. Good breakfast buffet. And the rooms are comfortable. But for returning visitors, the limited menu is dull, unchanging; the pool is small; the gym drifts into decline; the WiFi continues to be unreliable. No striving to improve. Location good for airport but avoid rooms in the block behind reception unless you enjoy the relentlessly aggressive beach disco sounds from next door.

Room Tip: Above and beyond the dining room is quietest.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 21 June 2014
ear Peter D, Thank you for your feedback received regarding to your recent stay with us, without such we would not be aware of the concerns experienced by our GUESTS. I am please to advise that the WiFi has been addressed as with the out of order unit in our health center. We look forward to welcoming you back to the Protea Hotel Entebbe in the near future. Kind regards Cymon Charnley cymon@proteaebb.co.ug
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, KwaZulu-Natal, South Africa
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

Protea Entebbe never ceases to amaze me - the friendly staff welcome, the location, the glorious rooms and the excellent cuisine. Excellent also for its position in close proximity to the airport. It is certainly the best choice hotel.

Room Tip: Choose a room with a view of the lake!
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maistryj2801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 21 June 2014
Dear Maistryj2801, Thank you for your feedback received regarding to your recent stay with us, it is always a pleasure to receive positive GUEST feedback, as communicating such feedback to the TEAM is most rewarding. We look forward to welcoming you back to the Protea Hotel Entebbe in the near future. Kind regards Cymon Charnley cymon@proteaebb.co.ug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Entebbe

Property: Protea Hotel by Marriott Entebbe
Address: 36-40 Sebugwawo Drive | Entebbe Road, Entebbe, Uganda (Formerly Protea Hotel Entebbe)
Region: Uganda > Central Region > Entebbe
Amenities:
Business Centre with Internet Access Airport Transportation
Hotel Style:
Ranked #4 of 30 Hotels in Entebbe
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Protea Hotel by Marriott Entebbe 4*
Number of rooms: 73
Official Description (provided by the hotel):
Protea Hotel by Marriott(R) Entebbe is ideally located on the glistening shores of Lake Victoria a convenient 1km from Entebbe International Airport. Protea Hotel by Marriott(R) Entebbe's trendy restaurant, Tides, is a must visit, offering an exciting and truly inviting a la carte menu 7 days a week. Open for breakfast, lunch and dinner, specialties include fresh Tilapia and Nile Perch. Daily specials are also a firm favorite with locals and tourists alike. After a busy day, the Agama Terrace or Pool Bar with its own special ambience and uninterrupted lake views, the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner. Added attractions include the Entebbe Golf Club, Botanical Gardens, Mabamba Swamps and Uganda Wildlife Education Center. As part of the education center day trips can be arranged to Ngamba Island Chimpanzee Sanctuary, Ssese Island Trips, Fishing trips for Nile Perch - the largest fresh water game fish in the world or sunset cruises for the less adventurous. ... more   less 
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