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“Great for stopovers” 4 of 5 bubbles
Review of Protea Hotel by Marriott Entebbe

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Protea Hotel by Marriott Entebbe
Ranked #3 of 30 Hotels in Entebbe
Certificate of Excellence
New York City, New York
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great for stopovers”
4 of 5 bubbles Reviewed 5 August 2014

The Protea is very convenient when you have a 12-hour layover (like I did) and have a (justifiable) fear of getting stuck in Kampala traffic so want to avoid town. The Protea provides a free shuttle to and from the airport and a nice pool. Rooms are large, clean, and modern with lots of different cable TV channels, shower with good water pressure, and a/c for those who want it. There are lots of spaces where you can sit and have a coffee or a drink, and the food is good. It may not be the cheapest hotel for a day room, but depending on where you are coming from this is a hotel with all the amenities you may have been missing while traveling elsewhere...starting with a welcome drink upon check-in.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jolielaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 reviews from our community

Traveller rating
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    37
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    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Milwaukee, Wisconsin
Level Contributor
258 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

they forgot our wake-up call, which isn't good. Room was huge, so big that remote control for the tv didn't work from the bed - uggghh. We arrived late and left early, so never saw hotel during daylight. Likely far from Entebbe city - but likely good business hotel and for airport layovers. Hard mattress, shower leaked a bit on floor. Basic room, nicely appointed.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank abmilw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kampala, Uganda
1 review
5 of 5 bubbles Reviewed 17 July 2014

I live in Kampala and I stayed in Protea Entebe for my 51 years old birthday.

The experience was fantastic, it is ike being on the sea. The room was one of the best I have ever seen.
Meals, staff and excellent internet!!!!!

I will go back

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank andrea f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dhaka
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 10 July 2014 via mobile

Located in close proximity to Entebbe international airport on the bank of the Lake Victoria. Good quality services, decent room, clean venues. Food is OK but menu can be changed more often. Swimming pool is excellent. Try to get room next to swimming pool. Both floors are OK. Recommended!

Stayed July 2014, travelled on business
Helpful?
Thank Ru S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 10 October 2014
Dear Ru S, Thank your for taking the time to complete your trip advisor feedback. We are pleased to advise that your feedback was most certainly noticed and that we have since launched our new a la Carte menu together with a weekly specials menu. We look forward to hearing from you during your next stay In Entebbe.
Kind regards
Cymon Charnley
cymon@proteaebb.co.ug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Islamabad Capital Territory, Pakistan
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 4 July 2014

Excellent food nice rooms but internet connectivity is worst .Staff is friendly .Little far from city .
costly .Large rooms, fantastic pool and always great service from the willing, friendly staff...

Room Tip: Ask for lake view rooms ,the view from 107 is awesome .Try IT
See more room tips
  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Shahji2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 10 October 2014
Dear Shahji2014, Thank you for your feedback received regarding your experiences during your stay with us. We wish to assure you that your feedback about our internet was and is viewed in a serious light. Please accept our sincere apologies for the inconvenience that this caused you during your stay with us. I can confirm however that we have addressed our internet distribution throughout the property and with the exception of general internet issues that effect the country as a whole, we have applied the necessary corrective action to rectify the shortcomings.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally.

King regards,

Cymon Charnley
General Manager
cymon@proteaebb.co.ug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

I went to Entebbe hotel which is situated on the coast of Victoria lake and 10 minutes far from the airport ,friendly atmosphere, good food and amazing views. Perfect both for tourist and business meetings.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greenmage2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 10 October 2014
Dear Greenmage2013,
Thank you for your feedback received on Tripadvisor. We look forward to hosting you again during your next visit to Uganda.
Kind regards
Cymon Charnley
cymon@proteaebb.co.ug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 June 2014 via mobile

Checked in this evening. Shabby room facing a concrete wall about 10m from bar. Tried to give me the room below which was on ground floor next to noisy bar. I love noisy bars, but not next to my room. Very disappointing, won't be back, and won't be using for regional conference I'm planning next Feb.

  • Stayed June 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mati99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cymon C, General Manager at Protea Hotel by Marriott Entebbe, responded to this review, 10 October 2014
Dear Mati99
Thank you for taking the time to complete Tripadvisor, pertaining to your stay with us. Your feedback is highly valued and has been used constructively.

Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the noise from our bar and the rooms view - both of which by no means reflect the high standard of quality and service that Protea Hotel Entebbe is usually proud to offer. I can confirm therefore that we have reviewed your feedback in a serious light and that we are taking remedial action towards soundproofing the bar area, the rear facing room outlook has were as much as possible been tidied, however I would welcome you to stay in one of our lake facing rooms, with private balcony next time you are in Entebbe.

Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

Kind regards,

Cymon Charnley
General Manager
cymon@proteaebb.co.ug
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Entebbe

Property: Protea Hotel by Marriott Entebbe
Address: 36-40 Sebugwawo Drive | Entebbe Road, Entebbe, Uganda (Formerly Protea Hotel Entebbe)
Region: Uganda > Central Region > Entebbe
Amenities:
Business Centre with Internet Access Airport Transportation
Hotel Style:
Ranked #3 of 30 Hotels in Entebbe
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Protea Hotel by Marriott Entebbe 4*
Number of rooms: 73
Official Description (provided by the hotel):
Protea Hotel by Marriott(R) Entebbe is ideally located on the glistening shores of Lake Victoria a convenient 1km from Entebbe International Airport. Protea Hotel by Marriott(R) Entebbe's trendy restaurant, Tides, is a must visit, offering an exciting and truly inviting a la carte menu 7 days a week. Open for breakfast, lunch and dinner, specialties include fresh Tilapia and Nile Perch. Daily specials are also a firm favorite with locals and tourists alike. After a busy day, the Agama Terrace or Pool Bar with its own special ambience and uninterrupted lake views, the perfect place to kick off a decadent evening out or simply just to relax and enjoy the sunset with an aperitif before dinner. Added attractions include the Entebbe Golf Club, Botanical Gardens, Mabamba Swamps and Uganda Wildlife Education Center. As part of the education center day trips can be arranged to Ngamba Island Chimpanzee Sanctuary, Ssese Island Trips, Fishing trips for Nile Perch - the largest fresh water game fish in the world or sunset cruises for the less adventurous. ... more   less 
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