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“The best hotel in Entebbe but service and food let it down”

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LAICO Lake Victoria Entebbe Hotel
Ranked #10 of 30 Hotels in Entebbe
Napier, New Zealand
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“The best hotel in Entebbe but service and food let it down”
Reviewed 28 May 2012

I stayed for 2 weekend a week apart. My initial booking was fine but my credit card was rejected. I called my bank and they said it was a problem with the hotel card payment system as they had already been alerted that I was going to stay there so they would clear any payment that came up, nothing did. Rooms were very clean and well appointed, they even have an evening bed turn down with a small chocolate on the pillow. Internet was really slow though which is strange as Entebbe has a huge fibre capacity for the last couple of years. Drinks in the evening by the pool or on the terrace was nice but sorry to say that the food was shocking. I ordered the sea and lake cocktail. This was described as cubes of fresh shrimp and fish fried on a bed of fresh salad. What I received was frozen shrimps that were still hot from being washed in hot water to thaw them. It was delivered at the exact time as my main, pork chops. The chops were like rubber and I ended up not eating either the cocktail or the chops and ate just the chips. Oh that was after the waiter finally remembered to bring something to eat with. I still enjoyed my stay but in future I would eat somewhere else, I was just that disappointed.

On my return visit the next weekend they forgot to collect me from the airport after I arrived on a 3:30am flight. When I arrived at the hotel they couldnt find my booking for about 10 minutes. Again the rooms are pretty comfortable, good back up power which is a must in Entebbe as the power goes off every 30 mins or so but the food just didnt match the rest of the hotel.

Room Tip: My company has a rate with the hotel and on both stays I had a very similar room. All rooms have win...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank paulsmithun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Cape Town Central, South Africa
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 23 April 2012

This hotel has a very good standard of room. It is in a good location in Entebbe and the grounds and swimming pool are wonderful.

The food is not worse than hotels nearby, but a smaller menu and a move away from trying to replicate western fare and a greater concentration on local ingredients would differentiate it. The buffet, for example, is much better than the a la carte menu and is decidedly Ugandan .

What brings this Laico down is its very slow Internet connection which leads me to hesitate to recommend it as a business hotel. Solving this problem would make this hotel an excellent place to stay in Entebbe.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZimKait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, FL
Level Contributor
87 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 21 April 2012

Enjoyed staying here the night before a flight out of Entebbe. The room was clean and serene. The pool was a wonderful place to spend a lazy day. The food was okay, and the service ranged from friendly to VERY slow.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UltraNatasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Manitoba, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2012

This hotel is on the pricy side and may be worth it if you want to lounge around the pool all day. The rooms are small. We arrived after a 12 hour road trip and waited over a half an hour to get a drink and over an hour to get our food-it wasn't busy. My laundry was due at noon, but they couldn't find it. Luckily we were there until 2pm so by then they had my laundry. The breakfast buffet was great though!

Room Tip: There are many rooms, if you have trouble getting around request near the reception.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Leah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
184 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 6 April 2012

Improved although I wish they would remove the carpets in the rooms and replace with wood flooring or cement tiles. Allergies are triggered accordingly. Service has improved although the food quality still leaves much to be desired....although breakfast is good particularly their omelets with everything in it (including some chills); the hotel is famous for its grounds and its diving board. My children conquered the top diving board when we we were here in the 90's. Still its probably on the good hotel in Entebbe.

Room Tip: Try to get the rooms with the large beds facing the pool, the 2nd floor provides you a glimpse of La...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank StratManLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Africa
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 26 March 2012

I have just completed a two night stay in the hotel. I am coming out of a bush campaigner two months so I should be a reasonable easy to please custome.

The hotel is typical old colonial in feel, there are many rooms and the facilities are good.

The rate is pretty steep in my opinion at $220 per night for a single. For this you get an adequate room but loud air on and typical out of tune tv in the room.

What lets this hotel down completely is the service level all round. This starts at the front desk and cashier where they bumble their way through the check in. Worst of all is the bar and restaurant which incorporates room service. Expect to wait 15 minutes before being noticed, an average meal takes 45 minutes and then chase the waiter around for the bill.

Try the Airport View or the Protea for similar accommodations at a better price with way better service.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fusspilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Oslo, Norway
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 March 2012

We were a group of 4-6 persons and we found the hotel very good. Food, service, rooms, the swimming pool and the gardens were fine. Shops were very expensive. Only thing that gave us very big problems was the payment terminal that did not work when we wanted to pay the bill. We tried paying the bill the day before but were told to come back the next day as the terminal was not working! Now the hotel knew they had a problem with the terminal and could have requested us to withdraw cash from the bank! They did not. They told us that we could withdraw USD at the airport but that was wrong. We sent them the money by bank transfer from abroad. We are yet to receive a receipt/ thanks from the hotel! This caused us a lot of unnecessary stress and anxiety when leaving. No apologies were offered by the hotel. Rating would have been better had we not experienced this.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rodney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about LAICO Lake Victoria Entebbe Hotel

Property: LAICO Lake Victoria Entebbe Hotel
Address: Plot 23-31, Circular Road, Entebbe, Uganda (Formerly Windsor Lake Victoria Hotel)
Region: Uganda > Central Region > Entebbe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#5 Luxury Hotel in Entebbe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — LAICO Lake Victoria Entebbe Hotel 4*
Number of rooms: 144
Official Description (provided by the hotel):
Spacious and elegant, the Lake Victoria lovely hotel nestles in well-manicured, palm-studded Step over the threshold of Lake Victoria Hotel into an Oasis of tranquility in classic colonial style. Tropical gardens with verandahs and terraces overlooking the calm beauty of Lake Victoria Hotel. ... more   less 
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Also Known As:
Laico Lake Victoria Entebbe

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