Awful, simply awful.
Upon arrival you expect something lovely - great building, big reception, big bar and restaurant, lovely grounds, superb views, all well maintained. But that is it. Even the view does not add a star. After waiting an hour for a bottle of wine on room service, we got the wrong wine after trying a further two times. Dinner was a disaster with argumentative staff (trying to tell me my hard egg was runny as ordered) - they ended up giving us the wine and food for free with a hugely apologetic food manager. Early morning call and breakfast ordered - neither happened. Upon checkout we were asked to pay for it all - needless to say that that argument just ended up with more being taken off for our stay.
During our stay they were relandscaping so the gardens were a mess. They also had a very rowdy wedding that went on until 3am in the open swimming pool around which are many rooms. The aircon did not work and there was little appetite from the staff to relocate us or solve the aircon issue - I suppose that by then there had been so many complaints that they just wanted us to leave! Which of course, we were happy to do.
- Official Description (provided by the hotel):
- Spacious and elegant, the Lake Victoria lovely hotel nestles in well-manicured, palm-studded Step over the threshold of Lake Victoria Hotel into an Oasis of tranquility in classic colonial style. Tropical gardens with verandahs and terraces overlooking the calm beauty of Lake Victoria Hotel. ... more less
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- Also Known As:
- Laico Lake Victoria Entebbe