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“Excellent service and welcome at the hotel”

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LAICO Lake Victoria Entebbe Hotel
Ranked #10 of 30 Hotels in Entebbe
Nicosia, Italy
1 review
“Excellent service and welcome at the hotel”
Reviewed 25 May 2014

Quite charming and well organized Hotel. My stay started on the 17th of May and continues for another week. Mostly impressed by the service of the Hotel especially the front Desk that leaves you with no worries or any complaints whatsoever. Smart and friendly staff have been deployed around the lobby, swimming pool and the lobby entrance to make you feel very comfortable and quite satisfied. I believe their Manager front Desk, called Mr. Mustafa has invested quite a lot in the atmosphere and distinguished welcome and service in this Hotel.
Staying in Lake Vic is surely Best value for money..

Room Tip: Rooms away from the swimming pool are probably recently refurbished.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaicoLakeVictoria, General Manager at LAICO Lake Victoria Entebbe Hotel, responded to this review, 2 June 2014
Dear Joseph K,

Thank you so much for your positive comments and your stay with us at Laico lake Victoria Hotel.
I hope to welcome you again at the hotel and please do not hesitate to contact me at "gm@laico-lakevictoria.com".

Best regards,

Marc Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Leipzig, Germany
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 May 2014

Because of my work, I am staying at the "Lake Vic" regularily, as a hotel guest as well as a pool guest and my visits were constantly a pleasure.
The rooms are nice and perfectly clean, with a tasteful design and a comfortable atmosphere (and A/C - you will need that at times! :) ). If you are a person that enjoys TV after a busy day, you have a big variety of international channels that no other hotel in Entebbe has to offer. The breakfast is a delight and you can even enjoy it at the beautiful terrace. The staff is very friendly and helpful and you have the feeling you are in good hands all the time.
One of the highlights is the pool area, that you can also enter as a non-hotel guest for a small charge of 10000 UGX (about 3$). An on-site pool bar and restaurant provides you with fresh cocktails and snacks and the staff is extremely friendly. A big plus is a wide range of guests staying at Lake Vic - from international soldiers to businesspeople - and you always get someone interesting to chat with.
The only con is the regular restaurant food; I have to admit you miss a lot if you do not also check out the other places in Entebbe.

To sum up, Lake Vic is a great Hotel if you anjoy the luxury side of Africa. The cost-performance ratio is ok and you are in walking-distance of the most important places in Entebbe (Entebbe Town, the Zoo, The Botanical Gardens, Anna´s Corner,...).

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaicoLakeVictoria, General Manager at LAICO Lake Victoria Entebbe Hotel, responded to this review, 19 May 2014
Dear Maria J,

Thank you so much for your positive comments and your stay with us at Laico lake Victoria Hotel.
I hope to welcome you again at the hotel and please do not hesitate to contact me "gm@laico-lakevictoria.com".

Best regards,

Marc Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gembloux, Belgium
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 May 2014 via mobile

The hotel is conveniently close to the airport and walking distance from lake Victoria, it could use some refurbishing My room although really clean and spacious, furniture was old and carpet worn out. Weak wi-fi as well. But staff pleasant and very competent

Stayed October 2013, travelled on business
Helpful?
Thank McU4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaicoLakeVictoria, General Manager at LAICO Lake Victoria Entebbe Hotel, responded to this review, 19 May 2014
Dear McU4,

Thank you so much for your comments and your stay with us at Laico lake Victoria Hotel.
I disused it with my team for each point in your comments and for improvement the quality in the hotel.
I hope to welcome you again at the hotel and please do not hesitate to contact me "gm@laico-lakevictoria.com".

Best regards,

Marc Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 May 2014

The corridors made me a bit uncertain of my choice of hotel when I got there, but I calmed down when I got to the room. The room was nice and comfortable. It was clean, but had a slight smell, but it didn't really bother me.
The breakfast was nice, but lacks a bit of finesse. Hotel staff is friendly, but partly ignorant and ineffective. Compared to the price, I didn't feel I got value for money here.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smuari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaicoLakeVictoria, General Manager at LAICO Lake Victoria Entebbe Hotel, responded to this review, 19 May 2014
Dear Smuari,

Thank you very much for your comments and your stay with us at Laico lake Victoria Hotel.
I disused it with my team for each point in your comments and for improvement the quality in the hotel.
I hope to welcome you again at the hotel and please do not hesitate to contact me "gm@laico-lakevictoria.com".

Best regards,

Marc Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Entebbe, Uganda
Level Contributor
175 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 2 May 2014 via mobile

Got picked-up at the airport and brought to the hotel after staff wasted 30min looking for a guest who didn't show.

Check-in was an experience with you filling-in a form and then bringing it to the cashier's cubby hole to pay, then bringing the receipt back before you get your key. Somebody look at the productivity and efficiency!

Bellhop brings you and your bags to your room via not so bright corridors. You see your room - and... It could have been bigger. Two bags make the room a bit cramp. A bottle of water, an empty fridge, a tiny TV, a safe, then the toilet (which looked quite clean).

Ordering food takes quite a while at the restaurant, nothing really special in terms of taste.

Breakfast was quite a spread but again, nothing special.

Check-out also was also the same as the check-in process.

Nice pool.

Stayed April 2014, travelled on business
Helpful?
Thank edfaigmane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaicoLakeVictoria, General Manager at LAICO Lake Victoria Entebbe Hotel, responded to this review, 19 May 2014
Dear Edfaigmane,

Thank you so much for your comments and your stay with us at Laico lake Victoria Hotel.
I disused it with my team for each point in your comments and for improvement the quality in the hotel.
I hope to welcome you again at the hotel and please do not hesitate to contact me "gm@laico-lakevictoria.com".

Best regards,
Marc Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lagos, Nigeria
Level Contributor
118 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 27 April 2014

There must be something good seeing all the UN and expats milling about and enjoying the pool and facilities. Certainly the ambiance and food was pleasant and the overall memory was pleasant. Would I stay there if it wasn't for its location near the airport? - No. But better that the Protea down the road.
The room (stayed two nights in different stays) was sold as executive. The bedroom portion was challenged for space - hate to see the "lesser" rooms. The bathroom was spacious and had a bidet (that I could not imagine being of much use but what do I know??). Hot water and a towel (don't expect more). There was even a dressing gown that had seen many better days. No tea or coffee facility in the room - almost a must for me. Bed ok - king more like a double but I was alone so it was fine.
The rooms lead off long dark passages that reminded me of a labyrinth. Both times I stayed I was off one of these passages and each time I took wrong turns to eventually find the exit.
The shuttle to and from the airport was very efficient and a big plus for the hotel.
Service at dinner was an optional extra. Maybe the UN/ Expat brigade sit around not eating or drinking or so you would think judging by the extent of pleas made to be served. Maybe they knew there was nowhere else that we could go and they were having bets as to how long we would endure the lack of attention. Management was invisible so no use complaining.

Room Tip: Try for a room overlooking the pool area. There are no other rooms with a view.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaicoLakeVictoria, General Manager at LAICO Lake Victoria Entebbe Hotel, responded to this review, 19 May 2014
Dear Rob N,

Thank you so much for your comments and your stay with us at Laico lake Victoria Hotel.
I disused all with my team for each point in your comments and for improvement the quality in the hotel.
I hope to welcome you again at the hotel and please do not hesitate to contact me "gm@laico-lakevictoria.com".

Best regards,
Marc Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 April 2014

Was very comfortable and happy staying at this hotel for a business trip. Very good value, well-appointed, clean room. Extensive menu for lunch and dinner, and lots of choices at breakfast buffet. It is a large property so odds are you'll be walking a lot to get to the lobby and common rooms, but it is great to stretch one's legs on a business trip when seated most of the day anyway.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank N_bay_tk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaicoLakeVictoria, General Manager at LAICO Lake Victoria Entebbe Hotel, responded to this review, 19 May 2014
Dear N_bay_tk,

Thank you so much for your comments and your stay with us at Laico lake Victoria Hotel.
I hope to welcome you again at the hotel and please do not hesitate to contact me "gm@laico-lakevictoria.com".

Best regards,
Marc Peters
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LAICO Lake Victoria Entebbe Hotel

Property: LAICO Lake Victoria Entebbe Hotel
Address: Plot 23-31, Circular Road, Entebbe, Uganda (Formerly Windsor Lake Victoria Hotel)
Region: Uganda > Central Region > Entebbe
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#5 Luxury Hotel in Entebbe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — LAICO Lake Victoria Entebbe Hotel 4*
Number of rooms: 144
Official Description (provided by the hotel):
Spacious and elegant, the Lake Victoria lovely hotel nestles in well-manicured, palm-studded Step over the threshold of Lake Victoria Hotel into an Oasis of tranquility in classic colonial style. Tropical gardens with verandahs and terraces overlooking the calm beauty of Lake Victoria Hotel. ... more   less 
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Also Known As:
Laico Lake Victoria Entebbe

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