We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service was dreadful”

No photo provided
Got a photo?
Add it.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Al Massa Hotel Apartments 1
Reviewed 11 February 2013

The staff made us feel that we were a terrible inconvenience. We had to ask for half the crockery and cutlery and when it was delivered the knives were all small paring knives. In general the apartment was very poorly kitted out. The fridge didn't work although it was replaced fairly quickly once we reported it and there was a leak in the master bedrooms ensuite that was never fixed. Although in a 3 bed apartment we had on 2 towels when we arrived and we had to request them when we arrived. I would stay there again but would bring my own crockery, cutlery and pots and pans - treat it like a good quality camping exercise and all will be good. The thing that amazed me most was the first day when they serviced the apartment at 5.30pm to the point of vacuuming and mopping the floors around our feet!!!!!!!!!! The rooms were a great size and good location but....

  • Stayed: February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank mitchell0417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (7)
Traveller rating
Traveller type
Time of year
Language

4 - 7 of 7 reviews

Reviewed 5 January 2013

The Hotel was lovely to look at and the room was great except the ensuite lacked cleanliness. The service of the staff was ok but not friendly at all.they weren't helpful at all . we asked for some suggestions of attractions to visit, but reception staff just said she had no idea. Internet was useless. I had to go to the building next door to use wifi.

  • Stayed: November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 770Marion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

The staff has to train more. The room is dirty. we came at the hotel early moring (pre booked) and booking was not there, after we came in the room we requested some towels which is not provided upon arrival, and take note that the towels came after 2 HOURS.!!!

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Jhonard_salonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2015
Google Translation

  • Stayed: May 2015, travelled with family
    • Value
    • Location
    • Service
1  Thank fb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Al Ain hotels
0 mi away
Hili Rayhaan by Rotana
Hili Rayhaan by Rotana
#2 of 15 in Al Ain
589 reviews
0 mi away
Hilton Al Ain
Hilton Al Ain
#3 of 15 in Al Ain
1,462 reviews
0 mi away
Mercure Grand Jebel Hafeet Al Ain
Show Prices
Show Prices
Show Prices
0 mi away
No photo provided
Top Hotel Apartment
#2 of 7 in Al Ain
5 reviews
0 mi away
Danat Al Ain Resort
Danat Al Ain Resort
#5 of 15 in Al Ain
703 reviews
0 mi away
Al Ain Rotana Hotel
Al Ain Rotana Hotel
#1 of 15 in Al Ain
1,462 reviews
Show Prices
Show Prices
Show Prices

Been to Al Massa Hotel Apartments 1? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Al Massa Hotel Apartments 1

Address: Al Ain, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Hotel Style:
Ranked #5 of 7 Speciality Lodging in Al Ain
Price Range: £44 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Al Massa Hotel Apartments 1 3*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA and Hotels.com so you can book your Al Massa Hotel Apartments 1 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Al Massa Hotel Apartments 1 Al Ain, Emirate Of Abu Dhabi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing