I was very disappointed when we arrived to Danat Hotel because we did not receive the rooms that I had requested and received confirmation for and the staff reacted poorly.I had called for the second time the night before to make sure that we had the connecting rooms, b/c that was the main reason I booked at Danat hotel. The lady (Sherry) did confirm and say, "don't worry, you have connecting rooms."
Of course, when we arrived the rooms were NOT connecting. So my family (two kids below the age of 5) had to wait for 1 1/2 hours to get our rooms!! We had to keep reminding them that we were waiting. Therefore, it delayed and ruined our plans of going anywhere that day.
Their reception desk and the people that work there: never greeted with a smile, didn't have a clue about the rooms that were booked, they didn't care to rectify the problem quickly, they were not even apologetic when we left, and they made us checkout at 12:30 instead of at a later time since they gave us our room late.
The overall attitude of the staff at the receptionist area was lousy. I would not recommend this hotel to anyone. The only plus point was the pool, but the food at the poolside was tasteless. This was a HUGE disappointment for a four star hotel!!More
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