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“Great”
Review of Hilton Al Ain

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Hilton Al Ain
Ranked #3 of 15 Hotels in Al Ain
Reviewed 24 June 2014

What a nice hotel this is! Service is superb across the board. Yes, the hotel is a little dated but is still in good condition. Very smooth check in and check out, welcome drink upon arrival and bags in and out of the room in no time. Everything in this hotel just works, you never have to ask for something twice and the staff cannot do enough for you. Smiley faces at all times. This hotel I would highly recommend for families but also for adults there is plenty to do. Very nice bar (also one in the pool), had dinner and breakfast at the hotel which were both very good. Thank you Hilton Al Ain for a great stay and keep up the good work!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank expat20152015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 25 June 2014

Dear Koen B,

Thank you very much for taking the time to share your thoughts with the Tripadvisor World of Travelers!

We feel truly blessed with a team of hospitable, action-oriented team members, who are the key to the success of your stay, and your feedback pertaining the products and services provided will be shared with them to motivate them to continue displaying this great service focus.

We look forward to welcoming you back in Hilton Al Ain in the not too distant future!

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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970 - 976 of 1,452 reviews

Reviewed 24 June 2014

Booked this hotel at a discounted rate and when we arrived there, we were even upgraded to the next room category. The staff were very friendly and very accommodating. The food from their in room dining was so good. Most especially their Chicken Biryani which was probably one of the best we've tasted! The room was perfect and cozy however it would be nicer if it had been maintained. Pillows were not fluffy enough. We also noticed that some paints were chipping off in the door frame inside the bathroom. Overall, thank you for the nice experience.

  • Stayed: June 2014, travelled as a couple
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2  Thank Camay512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 25 June 2014

Dear Camay512,

Thank you for choosing to stay with us and for taking the time to write a comment on Trip Advisor regarding your experience.

It feels great to learn that you had an enjoyable stay with us. Thank you for your appreciative comments on our cosy rooms, tasty food and friendliness of our staff.

Naturally I will also share your comments pertaining rooms maintenance with the housekeeping & engineering team for immediate follow up.

Once again, thank you and we look forward to welcoming your again whenever your travel or leisure plans bring you back to Al Ain.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

I stayed in Hilton Al Ain for the first time it was amazing experince and the staff are very helpful .specialy Mr. Satish ( I think he's houskeeping manager) who was very friendly and everytime meet me and my husband greeting us and providing us with what ever we was asking during our stay and thanks to Mr. Mohmaed Khedr as well who was so helpful.

I will come back again to Hilton Al in for my wedding anniversary.

Cheers,

Room Tip: Mountain view rooms are amazing
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  • Stayed: May 2014, travelled as a couple
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2  Thank joel n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 25 June 2014

Dear joel n,

Thank you for choosing to stay with us and for writing a comment on Trip Advisor regarding your experience.

Based on your review, we are delighted to note that you found our overall service and facilities to your satisfaction, as this is what we strive to achieve at all times.

We do look forward to welcoming you back to Hilton Al Ain to celebrate with your wedding anniversary.

If I can be of any assistance in the meanwhile please do let me know.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

I've spend about 10 weeks here in total and can only applaud the staff and management, the hotel is a little dated and could do with a face lift but this doesn't take away from its service quality (there is also a little known booze shop around the back of the hotel) just a slight downside, Paco's bar can be a little noisy at the week end so ask for a room at the front of the hotel

Room Tip: Ask for a room at the front of the hotel as it can be noisy at weekends at the back
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  • Stayed: May 2014, travelled on business
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1  Thank 112Huff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 24 June 2014

Dear 112Huff,

Thank you very much for your loyalty with our hotel and for taking the time to write a comment on Trip Advisor regarding your experience.

We are pleased to note that you enjoyed your time with us and that we were able to make your stay memorable. Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for and exceed your expectations for future visits. Please rest assured that your comments will be passed on to the relevant departments.

Regarding your comment about the "face lift", I am glad to inform you that we have embarked on a hotel refurbishment programme which will bring our facilities in line with Hilton’s new brand standards.

We all look forward to welcoming you back to Hilton Al Ain soon.

Warmest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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Reviewed 22 June 2014

Came to Al ain hilton with family for a summer weekend and enjoyed the stay. All the staff are very helpful and professional. Specially the front desk team. We were coming from dubai with my wife and two kids. Some where we got lost in middle of al ain as we were travelling for the first time and one of your staff named mohammed(mentioned me as guest service assistant something,if i am not wrong) directed us clearly the way to al ain hilton. He was soo kind and helpful directing me each single landmark and been very professional with the directions which made us reach al ain hilton with no mean time. The conceirge haleel were so helpful to help with our luggages and offered us juices. Receptionist sarita was so friendly and offered us with a beautiful deluxe room. Mohammed in guest service was so professional dealing with our requests at the right time which i never tend to find in other hotels that we stayed. He was very kind and makes always a followup call to see if were ok and if we needed anything. In all i enjoyed the stay there and I will surely recommend all to go to this hotel. I am expecting to visit there soon again.

  • Stayed: June 2014
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1  Thank Eagle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 23 June 2014

Dear Eagle E,

Thank you very much for taking the time to share your thoughts with the Tripadvisor World of Travelers!

We feel truly blessed with a team of hospitable, action-oriented team members, who are the key to the success of your stay, and your feedback pertaining the products and services provided will be shared with them to motivate them to continue displaying this great service focus.

We look forward to welcoming you back in Hilton Al Ain in the not too distant future!

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

We held a staff party at Hiltonia Restaurant. It was an enjoyable evening and amazing experience. Our team enjoyed every bits of it. Thanks to Rameez and his whole team and to the technician who made our sound system smooth and synchronise. Food and service are excellent.

  • Stayed: June 2014, travelled on business
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1  Thank Melle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 23 June 2014

Dear Melle P,

Thank you for writing a comment on Trip Advisor regarding your experience.

It gives us a great pleasure to read your lovely review. We are delighted to learn how much you enjoyed your event at our hotel. I have shared your feedback with the entire team and they appreciate the same.

We look forward to welcoming you back in Hilton Al Ain for another memorable experience in the near future.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

It was excellent stay, the reception team very helpfully and all the team hospitality oriented.
The food at the F&B outlets are excellent.
Very nice swimming pool and recreation service.
True the hotel is old, but he has a wonder atmosphere

  • Stayed: June 2014
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1  Thank Hsamah99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 22 June 2014

Dear Hsamah99,

Thank you for choosing to stay with us and for writing a comment on Trip Advisor regarding your experience.

Glad to learn that you found our reception team helpful, our food excellent and our recreation facilities to your satisfaction.

We hope to welcome you again to Hilton Al Ain the next time you visit the city.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Al Ain

Address: | Al Sarooj District, Al Ain 00001, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Al Ain
#3 Business Hotel in Al Ain
#3 Luxury Hotel in Al Ain
Price Range: £55 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Al Ain 4*
Number of rooms: 202
Official Description (provided by the hotel):
Set in exotic landscaped gardens, Hilton Al Ain offers a peaceful oasis in the vibrant UAE and an important historical background as the UAE’s first international hotel. Hilton Al Ain has 202 guest rooms and chalets and 7 restaurants and bars including the newly renovated Flavours Restaurant and famous Paco’s bar with live music and events. Hiltonia Resort and Aquatic Club features amenities for the whole family, including 3 swimming pools, a water slide, tennis courts, a squash court, Jacuzzi and sauna, a state of the art fitness center and massage rooms. The hotel offers flexible function spaces and a grand ballroom for up to 650 guests as well as catering for conventions, weddings and social gatherings. Hilton Al Ain is located in an oasis in the middle of magnificent sand dunes and has many tourist major tourist attractions close by such as UNESCO World Heritage sites, Al Ain Zoo, Jebel Hafeet and Al Ain Oasis. Dubai and Abu Dhabi airports are just 80 minutes away. ... more   less 
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Also Known As:
Hilton Al Ain Hotel Al Ain
Al Ain Hilton International
Hilton Al Ain Emirate Of Abu Dhabi

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