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“Excellent Hotel my second home”
Review of Hilton Al Ain

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Hilton Al Ain
Ranked #3 of 15 Hotels in Al Ain
Reviewed 8 August 2014 via mobile

I consider Hilton Al Ain is a real second home ,usually i visited Hilton Al Ain for week end and i enjoyed staying there the hotel staff are great they make everything possible to make you happy starting with checkin experience is great Mr. Mohamed Khedr and his team doing great job up checkin he greet and welcome me always special thanks to Jurgita , Ali, yousef, jaya sajeed all are very friendly and helpful. The italian restaurant is great and unique ,Hiltonia club house the service very expedite thanks to Rameez and his team the palm court very nice atmosphere to have your coffee and read newspaper or check internet , breakfast variety is good , i recommend Hilton Al Ain for families and honeymooners thanks a lot for the great service

Stayed: August 2014
1  Thank 573hassan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 12 August 2014

Dear Hassan N,

Warm greetings from Sunny Al Ain.

The entire team joins me in thanking you for a heart warming review post your recent stay at your home in Al Ain. I have shared your feedback with Mohamed Khedr, Jurgita , Ali, Yousef, Jaya and Sajeed who delighted you since you arrived to the hotel as well as with Rameez and the entire team at the hotel who are very happy to have received the same.

We look forward to welcoming you back to Hilton Al Ain, your home in the city soon for another relaxing stay, to enjoy a coffee while relaxing or surfing the internet at Palm Court Cafe.

If I can be of any assistance in the meanwhile please do let me know.

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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951 - 957 of 1,461 reviews

Reviewed 2 August 2014

Mohd Khadr did everything from booking 6 rooms,free anniversary cake in room,late checkout. Receptionists sarita,pool,location,breakfast buffet,all staff and rooms were excellent.NO FREE WIFI in room.

Room Tip: We were on sixth floor and was good
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ahlam1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 12 August 2014

Dear Ahlam1971,

Thank you very much for taking the time and effort to post a personal review here at TripAdvisor following your recent stay at the Hilton Al Ain.

We truly appreciate any feedback as the comments from our valued guests enable us to improve our services and facilities, and we are delighted to know that you found our staff service, pool facilities and restaurant service to your satisfaction, as this is what we strive to achieve at all times.

We look forward to your next visit to Al Ain when we will hopefully have the opportunity to welcome you once again.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

bad experience with the hotel`s stay, staffs`s courtesy specially with the reception`s staff { philipinos receptionist with bad behavior, rude way while talkingwith the client, giving wrong information }. the company suppose to recrute professional staffs who has at least an idea to deal with arab client as they are working in arab country.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Naziha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurgita V, Guest Relations supervisor at Hilton Al Ain, responded to this reviewResponded 1 August 2014

Dear Ms Naziha,

Thank you for staying at Hilton Al Ain and taking your time to leave feedback on tripadvisor.

We regret to know that your recent stay with us did not meet your expectations. The friendly customer service and warm attitude is highlighted in many recent reviews and we would like to apologize that your experience was less than satisfactory.

Our guest feedback is of great importance to us and helps to constantly improve our services, please be rest assured, your comments are forward to relevant department heads for further investigation and training purposes.

Please do not hesitate to contact me for your future booking, so I could make sure to personally look after your stay.

Best regards,

Jurgita Valtyte
Hilton Al Ain Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

We have had pool and gym membership at the Hilton for many months now. We enjoy the facilities and the helpful, kind staff. We are especially thankful for the excellent swim instruction from Coach Jude for our daughter this summer.

  • Stayed: July 2014, travelled with family
    • Service
Thank Delana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 12 August 2014

Dear Delana S,

Thank you for sharing your recent experience at the hotel with the TripAdvisor community. We are delighted to read the positive comments pertaining to the facilities as well as the friendliness and efficiency of our team.

We look forward to welcoming you back very soon.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

I go Hilton Al Ayn.I no see any arab speaker in the reception after I meet M.Abdallah he is very good reception agent he speak good arabic. he upgrade me to deluxe room with a very good view. hilton alayn is very good hotel. very good service, very good staff and very good food. inshallah i hope to see M.Abdallah one day become manager. i tell all my friend go hilton alayn becaus is very good hotel. inshallah i come again this week with my wife to see all staff and also say my salaam to M.Abdallah.

Room Tip: very good service and very good staff
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Majdi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 12 August 2014

Dear Majdi O,

Thank you for choosing to stay with us and for taking the time to write a comment on Trip Advisor regarding your experience.

It feels great to learn that you had an enjoyable stay with us and to know that out team member gave you such a good impression and had a good impact in your overall experience.

We appreciate that you recommend our hotel to your friends and we look forward to welcoming you back to the hotel.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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Reviewed 24 July 2014

we tried all the hotels in Al In but no one reaches Hilton...Iftar the best ever ..no any other hotel in Dubai,Abu Dhabi ,Al Ain have any live cooking and so tasty buffet like Hilton Al AIn.
Staff is the best from Front Office to Hause keeping Kitchen And Service. we enjoy the staff tooo much .Best asset of this hotel is the staff ..Jugita,Belle,Sheilla,Arshad,Arjay,Jeevan.. the kisds loved the pool and the staff as well Jude ,Roberto.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
Thank ana d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 12 August 2014

Dear ana d,

Greetings from Hilton Al Ain.

It gives us a great pleasure to read your wonderful review. We are delighted to learn how much you and your family enjoyed your holiday at our hotel. I have shared your feedback with the entire team at the hotel and they appreciate the same.

We look forward to welcoming you back at Hilton Al Ain for another memorable experience in the near future.

If I can be of any assistance in the meanwhile please do let me know.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

Stayed 10 days at the end of May beginning of June. The rooms are well furnished and comfortable. The staff were amazingly friendly and helpful. I had a few problems but these were quickly and generously sorted out. The facilities are very good. I would certainly return to the hotel and recommend it to others. There is an off licence on the perimeter of the hotel which sells all sorts of wine, beer and spirits. It is very reasonably priced in some cases beating duty free prices. I had never seen this in the UAE before.

  • Stayed: May 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank greenwich80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques C, General Manager at Hilton Al Ain, responded to this reviewResponded 12 August 2014

Dear greenwich80,

Thank you for choosing to stay with us and for taking the time to write a comment on Trip Advisor regarding your experience.

It feels great to learn that you had an enjoyable stay with us. Thank you for your appreciative comments on our rooms and friendliness of our staff.

i am glad to know your concerns were solved on time and efficiently thanks to the hard work of our team members.

Once again, thank you and we look forward to welcoming your again.

Kindest regards,

Jacques Claudel
Hilton Al Ain | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Al Ain

Address: | Al Sarooj District, Al Ain 00001, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Al Ain
#3 Business Hotel in Al Ain
#3 Luxury Hotel in Al Ain
Price Range: £55 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Al Ain 4*
Number of rooms: 202
Official Description (provided by the hotel):
Set in exotic landscaped gardens, Hilton Al Ain offers a peaceful oasis in the vibrant UAE and an important historical background as the UAE’s first international hotel. Hilton Al Ain has 202 guest rooms and chalets and 7 restaurants and bars including the newly renovated Flavours Restaurant and famous Paco’s bar with live music and events. Hiltonia Resort and Aquatic Club features amenities for the whole family, including 3 swimming pools, a water slide, tennis courts, a squash court, Jacuzzi and sauna, a state of the art fitness center and massage rooms. The hotel offers flexible function spaces and a grand ballroom for up to 650 guests as well as catering for conventions, weddings and social gatherings. Hilton Al Ain is located in an oasis in the middle of magnificent sand dunes and has many tourist major tourist attractions close by such as UNESCO World Heritage sites, Al Ain Zoo, Jebel Hafeet and Al Ain Oasis. Dubai and Abu Dhabi airports are just 80 minutes away. ... more   less 
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Also Known As:
Hilton Al Ain Hotel Al Ain
Al Ain Hilton International
Hilton Al Ain Emirate Of Abu Dhabi

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