I'll start witht he positives. The hotel decor and lobby are welcoming, modern, trendy and chic being one of the newer properties in Al Ain it doesnt seem dated at all.
The checkin (although busy) was warm and the front end staff were courteous and very accomodating.
The Rooms were modern, roomy, and very tastefully done. Everything had touch-screen modern controls.
The Buffet breakfast was one of the best I've had.
The hotel is connected to the adjoining mall with a host of outlets and a big hyper market - making it most convinient.
Now the downside:
- Something was very wrong with the room service. I had asked for wine glasses and ice-bucke and I had to make 3 calls and it had still not arrived 1 hour after placing an order.
- The a/c of the room just didn't work. I was hot. I repeatedly checked the controls and it didn't work. I got housekeeping to come in and check, and although they stated that if was fixed... the problem conitnued - I must have not slept for that night (and considering I was only staying 1 night...that aspect ruined my stay)
- Official Description (provided by the hotel):
- Hili Rayhaan by Rotana, featuring 254 rooms and suites with their contemporary design complementing the values of Arabian Culture, located in Al Ain -the Garden city of UAE. It is an alcohol free hotel. Hili Rayhaan by Rotana is in direct conjunction with Wahat Hili Mall. Location: Conveniently located in the modern suburb of Al Ain, Hili District, next to Wahat Hili Mall. Hotel Overview: Setting a new benchmark for comfort and style in Al Ain, Hili Rayhaan by Rotana offers: 254 Guest rooms and Suites 7 Fully equipped and Flexible meeting rooms with the latest audio-visual equipment Concierge and gift shops A Choice of 3 food and beverage venues to satisfy your taste and mood: Elements: All day dining restaurant offering mouthwatering international buffet for breakfast, Lunch and Dinner Hili Majlis: Whether it's a group of friends, informal get together or a short business meeting. Hili Majlis is the ideal lobby Lounge for a cup of coffee and mouthwatering desserts. Sundeck: A Pool Cafe. It's time for some fun. Enjoy a pool cafe offering a wide variety of juices, beverages and light snacks. Bodylines: Our leisure and fitness club, you can keep yourself fit and relax. Fully equipped gymnasium, cardiovascular, weight training, massage rooms, separate Jacuzzi, sauna and steam rooms for men and women make for the right elements to help you stay in shape. Come and Experience your stay in the newest five star hotel with all the modern amenities in Al Ain. The place where intrinsic Arabian culture holds true for every Rayhaan property. Reflecting thereby 'The Essence of Arabic Traditions'. ... more less
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- Also Known As:
- Hili Rayhaan By Rotana Al Ain, Emirate Of Abu Dhabi