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“Excellent Value for Money, great accomodation, food and facilities”

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Cove Rotana Resort Ras Al Khaimah
Ranked #7 of 27 Hotels in Ras Al Khaimah
Certificate of Excellence
Reviewed 14 September 2012

Stayed at the Cove Rotana following receipt of an "All Inclusive Offer" and opted to try this rather than another stay at Jumeriah Beach and Atlantis in Dubai.
First impressions - Reception, very clean, attentive staff and we were all booked in and sorted very quickly. After chatting with receptionist we were upgraded to a one bedroom villa and off in the buggy to Villa number 68. Large open hall, lounge, dining area, separate kitchen, huge patio area. Large shower ensuite and bedroom upstairs with balcony off. Sounding like an estate agent now !!!
Spotless, and we are fussy. It was cleaned daily, new sheets and towels every day without asking. We had three air con units, all worked, no problem, and very very hot when we were there.
Dining at Cinnamon Restaurant, again greeted with smiles from very attentive staff. Not a huge selection, but more than enough and very well presented, hot where necessary and didn't feel like the "canteen" sort of offering like many all inclusive deals. The main theme was different every evening andf the BBQ night is not to be missed; whilst queue's stacked up, easy to see why, chef would not be rushed and food was excellent. When we didn't see somehting that we particularly wanted, like the baked cheese cake, it was delivered with a smile after asking for it.
We did not see one chip the whole week we were there..... brilliant, well done the chefs.
All inclusive deal was to eat at Cinnamon only. This disappointed us to start with, however, it does mean that you have to get up off your lazy bums and walk up to the main reception and that way you don't put on two stone having snacked every ten minutes.
Drinks were great, all inclusive gave good selection of three beers in cans, always cold, cocktails, water, other fizzy, etc.
Pools - two large pools, one freshwater, not far from the main reception, and the other which we used every day, limited sunbeds, clean and bar very close.
Having read the other reviews we were very pleased with the levels of service, food, facilities and as regular visitors to Dubai, not a "true" five star in our opinion when compared next to Jumeriah beach, it was, however, overall excellent value for money and we will be looking for future offers to stay here all inclusive.
Transfers we sorted ourselves, took the "pink top" lady cab going 225 DHs and took just over an hour, on return hotel arranged, took us about 40 minutes and hence 175 DHs. I am sure the driver had some sort of license .... more likely as a stunt-man, how they drive like that I never know !!!!

Room Tip: Ask for free upgrade to one bed villa - try No.68
  • Stayed: September 2012, travelled as a couple
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2  Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded 18 September 2012

Dear Jon M,

Thank you very much for taking the time to post a detailed review here at trip advisor following your recent stay at The Cove Rotana Resort. All commentaries are taken seriously as this enable us to improve and refine our services.

We are delighted to read your kind words and encouraging comments. We are happy that you enjoyed the room where you stayed, the quality of food and facilities offered. We want to inform you that All Inclusive package is not offered only in our all day dining restaurant Cinnamon but also in all F&B outlets within the resort with certain credit amounts offered. We apologize that this information was not clear during your stay.

The team and myself look forward to welcoming you back in the not so distant future.



Regards,

The General Manager of
The Cove Rotana Resort - Ras Al Khaimah

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1,713 - 1,719 of 3,338 reviews

Reviewed 13 September 2012

We stayed at the Cove Rotana All Inclusive for 7 nights. Arriving in the early hours we were taken to the Cinnamon Restaurant and provided with a choice of food and drink. Our Delux Room was clean, comfortable and well maintained throughout our stay, the partial sea view was what it says a partial sea view. The A/I package was not the best we have ever had, that said the buffet food was excellent and the service both friendly and efficient (especially the tall female member of staff at the entrance who was charming and who remembered our room number from day one). Drinks outside of the A/I package were expensive, so stick to the list, in the lounge despite it being busy we never waited more than 5 minutes to be served and were always asked before the A/I finished if we would like another drink (could do with better entertainment though). When we requested a buggy to/from the beach we never waited more than 10 minutes before it arived, even at busy times. All in all a good hotel for a relaxing holiday with great staff. In Dubai you get what you pay for and the Cove Rotana is value for money.

  • Stayed: August 2012, travelled as a couple
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Thank Longspan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded 18 September 2012

Dear Longspan,

Thank you very much for your encouraging comments and for taking time and effort regarding your recent stay.

It is obvious that you enjoyed and have marked a memorable stay with us. However, we are concern regarding the all inclusive package mentioned in your review. During your reservation stage all the information was communicated either through our Tour Operator partners or individuals. Unfortuantely, it seems that this information was not provided during that stage and upon your arrival. In this regard we sincerely apologize.

We have passed on your compliments to Madina of the Front Office Department who is most pleased of your gesture.

We hope we will have the pleasure to welcome you back in the very near future.


Regards,

The General Manager of
The Cove Rotana Resort - Ras Al Khaimah

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Reviewed 8 September 2012

Although it has an amazing view, clean spacious room, some with private pools, however it was the worst experince for me, lousy services starting from room service, many orderes arrived after 2 hours, slowest check-in check out procedures, not easy to leave room in some location in the hotel to the street without a cart and it took them so much time to get you one and they keep telling you 10 mins. Different restuarants with average food. Dont expect any services from this Hotel. I'll never stay there or recommend it to anyone.

Stayed: May 2012, travelled as a couple
3  Thank Hasson A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded 12 September 2012

Dear Hasson A,

Thank you for your time and effort to post a review in the trip advisor further to your recent stay at The Cove Rotana Resort!

It is always disappointing when you read comments from our valued guests that we failed to meet their expectations. To addressed the issue you’ve raised, all department concerned was alerted to take necessary actions. Please note that all guest commentaries are taken seriously.

We hope that we will regain your confidence for giving us another chance should you planned to visit Ras Al Khaimah again.

We wish you the very best in your future travels.

Regards,

The General Manager of
The Cove Rotana Resort - Ras Al Khaimah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2012

.I was so dissapointed and angry with their bad & lousy services.do not stay here.for the same price you can stay at a much better hotel I will never stay again on this hotel and will not ever recommend this hotel to anybody.They are a scam and I wish I had researched the hotel before I used them.

Don't stay here

Room Tip: Higher floors
  • Stayed: August 2012, travelled with family
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3  Thank nad320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded 12 September 2012

Dear nad320,

Thank you for completing a Trip Advisor review on your recent visit at The Cove Rotana Resort.

Trip advisor review either positive or negative enable us to continually review and refine our services. We are sorry to hear that we failed to meet your expectations. Your constructive feedback is genuinely appreciated.

We are surprised and disappointed to read your comments regarding the SCAM. I would highly appreciate if you could elaborate more on this serious issue in order for us to investigate further.

Please send your detailed review to cove.resort@rotana.com to proceed with the investigation.

We hope that you will give us another chance to regain your confidence as we anticipate welcoming you back in the very near future.

Once again sorry about your disappointment and wish you the very best in your future travels.


Regards,

The General Manager of
The Cove Rotana Resort - Ras Al Khaimah

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Reviewed 4 September 2012

The resort is very nice and around 1h from Dubai. Everything is clean and the people are very friendly. If you want a quite place to relax it is the right spot.
The food is also excellent. The only drawback is the weak description of the food. It is hard to tell if it is with or without meat for vegetarian people.
Go there an have a good time :)
One hint, we water is very expensive in the room. Two small bottles per day are free and for diner you get 1,5l bottle you can take with you. However, if you buy the water from the minibar it cost around 6€! Just outside the hotel is a gas station (turn left, 2min) there you can by water, juice very cheap. Or go by taxi (order a meter taxi at the bell desk for 5-6€) to the mall in ras al khaimah.

  • Stayed: August 2012, travelled as a couple
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2  Thank sknallt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded 11 September 2012

Dear sknallt,

Thank you for sharing your kind words and encouraging review about your recent stay at The Cove Rotana Resort.

I am delighted to read that you enjoyed everything about the resort. Our a la carte menu has a sign for vegetarians. Our buffet menu tags will be re-assessed to ensure that proper information will be provided to our valued guest.

Mineral water, sparkling water and tonic water are available in our minibars with added tourism fee.

Hope to welcome you back in the very near future.


Regards,

The General Manager of
The Cove Rotana Resort - Ras Al Khaimah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2012

This was one of my first outings in UAE and very happy with the resort chosen. The stay was for a single night but the tranquility and views are still fresh. I have stayed in the deluxe room, where the view was partial sea view which could have been better. I would recommend any future travelers to insist on full sea view room/full lagoon view room.

The service at the resort has been good, the only part where the resort can maybe improve is to ensure the pool can be used after 7:00 pm. They are open till 12:00 pm over the weekend and not on weekdays. The room was little warm in the night inspite of adjusting the room temperature. The air conditioning needs a service in room 9019. Great place & great value for Money.

Thanks to the resort team for such a wonderful experience on my wife's b'day.

Cheers

Room Tip: Choose a full sea view rooom!!! Nothing less
  • Stayed: September 2012, travelled as a couple
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1  Thank SilentDreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded 11 September 2012

Dear SilentDreamer,

Thank you for choosing to stay at The Cove Rotana Resort – Ras Al Khaimah and for taking your time to post a review in the trip advisor following your recent stay.

It feels great to read that you are very happy during your stay. Thank you very much for your appreciative comments and recommendation for travellers.

With regards to the A/C in room 9109, Engineering team was alerted to rectify and resolve the issue raised to avoid future complaints. The pool timings closed at 7PM due to cleaning, treatment and maintenance.

The team and myself look forward to your next stay in the very near future.



Regards,

The General Manager of
The Cove Rotana Resort - Ras Al Khaimah

Report response as inappropriate
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Reviewed 3 September 2012

We stayed at the Cove Rotana for 2 nights during the recent Eid holidays. We checked in on a Friday late afternoon and checked out on Sunday morning.

We booked this resort based on the high number of good reviews we read here as well on other references. The property is a beautiful one with a lovely beach fronts and nice walkways all across - built like a resort that could be found in Greece.

A perfect property for a couple who wants to enjoy a romantic time out by the sun, sea and the pool.

However, for a small family like ours (Couple + 6 months infant) who wanted a break, the property does leave a lot to be desired.

First the good things

• Lovely property facing the sea

•Easily and quick access from Dubai

•Food menu at the main restaurant was fairly good.


Now my grouses with the hotel

•Rooms are really small as compared to some of the other properties we have stayed at.

•Need for the buggy to travel between locations - small families likes ours would have problems with the pram since the walkways go up and down.

•No inclines anywhere for a pram to move or down. Stairs everywhere.

•We had asked for the buggy to take us to dinner on Friday and we were kept waiting for a whole 45 minutes inspite of 3 reminder calls. We had a gentleman knock on our door after 45 minutes of waiting; asking us if we had requested the buggy. I said yes we had and that we will be right out. We go out of the room and the buggy and the gentleman was missing...!!!! So we finally walked...

•We ordered breakfast in the room on both days. The first day, we got the breakfast after 45 minutes; so it was cold by the time we got it. We informed the kitchen about this the next day when we ordered breakfast and therefore got our breakfast quickly; however they missed on the pack of jams that was supposed to be sent along with the eggs and bread.

•No wifi in the rooms. They have a wired connection. Wifi is available at the restaurant though for a charge. They should offer wifi in the rooms as well.

•Nothing to eat in the room mini bar. There were enough items to drink; however if one got hungry, there wasnt anything to eat.

•Another issue that we faced was lack of a coherent big sign on the way from Dubai showing the location of the hotel. There was a small board later showing an U turn; however we ended up not taking the U turn where it was supposed to since we missed any sign there was of the hotel. Also, after taking a U turn finally, there wasnt any boards mentioning the hotel ahead. We actually passed the entrance of the hotel and had to reverse back.

All in all a decent outing; but in no means a great one for us. Will go with an average rating on this one.

  • Stayed: August 2012, travelled with family
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Thank Gnair77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this reviewResponded 11 September 2012

Dear Gnair77,

We certainly appreciate you taking your time to post a review further to your recent visit spending your EID holidays at The Cove Rotana Resort – Ras Al Khaimah!

I am delighted to learn that you have enjoyed the view and the food offered in our all day dining restaurant.

I am sorry to read that some aspects of your holiday failed to meet your expectations. We apologize for the inconveniences you experienced during your stay and have noted your invaluable feedback with regards to the important issues you’ve raised to improve and refine our services.

Hopefully we will have the pleasure to welcoming you and your family again at The Cove Rotana Resort.


Regards,

The General Manager of
The Cove Rotana Resort - Ras Al Khaimah

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cove Rotana Resort Ras Al Khaimah

Address: P.O. Box 34429, Ras Al Khaimah, United Arab Emirates
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Ras Al Khaimah
#2 Romantic Hotel in Ras Al Khaimah
#3 Business Hotel in Ras Al Khaimah
#6 On the Beach Hotel in Ras Al Khaimah
#7 Luxury Hotel in Ras Al Khaimah
Price Range: £102 - £358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cove Rotana Resort Ras Al Khaimah 5*
Number of rooms: 283
Official Description (provided by the hotel):
The Cove Rotana Resort is located on an idyllic water inlet on the Ras Al Khaimah beachfront, offering spectacular views over the Arabian Gulf. Just 8 km from the city centre, 20 km from the Ras Al Khaimah Airport and an 87 km drive from Dubai, The Cove Rotana Resort is an ideal destination for leisure travellers and weekend breakers. 204 rooms and 78 one, two and three bedroom Villas, 3 fully-equipped and flexible meeting rooms with the latest audio-visual equipment, 6 attractive choices of restaurants, bars and lounges, the fully equipped Bodylines leisure and fitness club, 600 metres of pristine beach, 2 swimming pools and 7 exquisitely designed massage treatment rooms are among the many facilities offered at The Cove Rotana Resort – Ras Al Khaimah. ... more   less 
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Also Known As:
Cove Rotana Resort Ras Al Khaimah Hotel Ras Al Khaimah
Cove Rotana Ras Al Khaimah

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