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“We enjoyed this lovely place...but”

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Cove Rotana Resort Ras Al Khaimah
Ranked #6 of 26 Hotels in Ras Al Khaimah
Certificate of Excellence
Ulm, Germany
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“We enjoyed this lovely place...but”
Reviewed 27 August 2014

...but it is a bit too far away from the Dubai Airport (more then 90 min) and we missed the lack of WIFI in the rooms. It is not much around the Hotel to see, so for a relaxing time it is ok to stay here, but if you were looking for some action, you better stay in Dubai City.

The rooms are spacies (we had a 1 bedroom Villa at the Laguna) and we had luck, because we got the only one 1-Bedroom Villa with a private pool...ask for Room No. 152-1

Food was great, the service of the staff in general was above our expectations...very good service. Gym , and Pool were also nice, but nothing special. We would rate the hotel 4* only, because it wasn´t "fancy" enough for real 5*****

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Roland K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this review, 30 August 2014
Dear Valued Guest,

Thank you for your review of your recent stay with us at the Cove Rotana.

Please accept our sincere apology that our hotel facilities are not up to your expectations. Your comments and suggestions are noted and will be shared with our team members concerned.

I would like to thank you for your wonderful comments and your recognition of our colleagues, which I will ensure they receive.

Again, thank you very much for your constructive feedback, and we look forward to welcoming you back soon.


Yours Sincerely,

General Manager
The Cove Rotana Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (343)
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English first
Addis Ababa, Ethiopia
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 27 August 2014

Qiet nice lovely place I love it and always come with a smile>. The mountain view is just special and gives the place a special atmosphere. Down a t the water you have a nice clean beach and lost of watr sports activities...

Room Tip: choose those at the water
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  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank frankscheunert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this review, 30 August 2014
Dear Value Guest,

Thank you for your review of your recent stay with us at the Cove Rotana.

We were delighted to read that you have enjoyed your stay with us and I'm glad to read that we were able to meet your expectations during your stay.

We look forward to welcoming you back to the Cove Rotana in the near future.


Yours Sincerely,

General Manager
The Cove Rotana Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterlooville, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 22 August 2014 via mobile

Went with our family who love on Dubai. Lovely location and lovely food. All you can eat buffet on a Friday. What a selection o different foods. Delicious. Service was was fantastic. A lovely afternoon Wandered around the resort and it is beautiful. Would love to go back and stay there .

  • Stayed August 2014
    • Location
    • Cleanliness
Helpful?
Thank Atkins S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this review, 25 August 2014
Dear Valued Guest,

Thank you very much for your review of your recent dining experience at the Cinnamon Restaurant.

We were delighted to read that you were pleased with our food and service during Friday Brunch.

With thanks once again and we look forward to the opportunity of welcoming you back to The Cove Rotana Resort in the very near future.

Yours Sincerely,

General Manager
The Cove Rotana Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 August 2014

I was really overwhelmed with the breath taking views as if I am in paradise! Structures and facilities were all in shape that you cannot complain about. Just got very upset with the poor service starting from checking in that you need to wait for 3 hours and ending up that they forgot about us - that we need to repeat the whole process! Then while waiting and queuing for the buggy, when it was our turn, an Arabic family just came in and the Arabic bell boy (Ahmed ?) just cut us and let them take the buggy which suppose for us! 45 degrees temperature outside? Queuing? Racism? Customer service? Like them, we were also paying exactly the same way so I believe you should treat all your customers fairly!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank Jerica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this review, 25 August 2014
Dear Valued Guest,

Thank you for your review of your recent stay with us at the Cove Rotana.

We are glad that you were pleased with both the location and facilities at our property. Please accept our sincere apologies for not keeping our promise to you. We hope that you can view this incident as a one off aberration of our standards.

We hope this does not deter you from returning to The Cove Rotana Resort in the near future


Yours Sincerely,

General Manager
The Cove Rotana Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 August 2014

We had a wonderful stay fir four nights in July. Excellent food, rooms and service.

Was surprised that they don't offer pregnancy massages though, perhaps they could look into training someone for this in the future.

Room Tip: Great prices over the Ramadan period.
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank bmjames07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this review, 25 August 2014
Dear Valued Guest,

Thank you for your review of your recent stay with us at the Cove Rotana.

We were delighted to read that you have been overall impressed with the quality of our hotel facilities and service. Your comments and suggestions regarding Pregnancy Massages are noted and will be shared with our team members concerned.

We look forward to the opportunity to welcome you back


Yours Sincerely,

General Manager
The Cove Rotana Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2014

Great saff, good facilities....if you need to relax and have a good time that is the place in RAK. Also recommend for families with children due the facilities and security. I suggest to stay in the villas with private pool, just great.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank rodsteps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this review, 27 August 2014
Dear Valued Guest,

Thank you for your review of your recent stay with us at the Cove Rotana and for recommending us on Trip Advisor.

We were delighted to read that you enjoyed your stay with us and have been impressed with the quality of our hotel facilities and service and I'm glad to read that we were able to meet your expectations during your stay.

We look forward to welcoming you back


Yours Sincerely,

General Manager
The Cove Rotana Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2014 via mobile

Me and my husband arrived at hotel at 7.00pm,we give the car but for the luggage they asked us to do the check-in before taking(because the don't have a luggage tag),come inside the hotel and once we face the reception no one great us, they didn't have any information about our reservation(by email),then when I asked if the amount was already charge the answer I got was:"I'm not sure,bcz in this time the machine are powerful...!"which kind of answer is this?...
Then finally arrive in our villa premium see wiew we found the room really poor inside,about complimentary things no toothpaste etc...
There aren't choice about restaurant only 2 and even expensive,no fun,really bored stay.
Then the day after we came in the swimming pool no one care if you need some thing they will send you one to one to an other collegue just to get one ashtray you have to ask to all the staff,then to came back to the room we ask to the staff to called the buggy(room was really far from all),after 15min no one arrive,so we asked again and they told us you can stand out and when you will see the buggy just stop that...this what we did,after 25 min under 45degrees,finally one buggy arrived but he didn't pick up us,the driver said I will came back in few min and after 20min no one came back...so we decided to walk until the beach on the way an other buggy came we ask to drop us to the beach but wasn't in his way so the second driver just ignored us and left us on the street!!
Already taired and upset we reach our room and prepared our self for the dinner,we been in the cinnamon and when the waiter ask us if we were half bord and we said no,no one came more to our table the just remember us for pay the bill...
Once we finish and left we came back to our room but our keys were not working,so we call the reception by our mobile and ask for assistance,we wait 25min under our villa to get a new keys..
In the morning we did a check-out again no greeting and even no question about how was our stay...
We choice this hotel to celebrate our 5months marriage and to escape from the routine,but I will never suggest to anyone to be in this hotel poor and rude service from the first moment until the last,
we really feel unprofessional staff...really disappointed what suppost to be a relax weekend just spoiled our mood..
This shouldent happen in a 5*star resort (what I think should be a 3*star)....
I will never came back in this resort

Stayed August 2014
Helpful?
4 Thank Siria88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coveresort, General Manager at Cove Rotana Resort Ras Al Khaimah, responded to this review, 27 August 2014
Dear Valued Guest,

We thank you for posting your review on Trip Advisor in regards to your recent stay at The Cove Rotana Resort.

Firstly, allow me to apologize to you for what appears to have been a less than acceptable experience with our property on your visit.

Please be assured that the issues related to the arrival and departure experience as well as the responsiveness of our colleagues has been discussed with the department heads and training manager concerned for necessary action.

Once again, thank you for your feedback which gives us the opportunity to improve our services.


Yours Sincerely,

General Manager
The Cove Rotana Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cove Rotana Resort Ras Al Khaimah

Property: Cove Rotana Resort Ras Al Khaimah
Address: P.O. Box 34429, Ras Al Khaimah, United Arab Emirates
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Ras Al Khaimah
#2 Top resorts Hotel in Ras Al Khaimah
#3 Business Hotel in Ras Al Khaimah
#5 On the Beach Hotel in Ras Al Khaimah
#6 Luxury Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cove Rotana Resort Ras Al Khaimah 5*
Number of rooms: 283
Official Description (provided by the hotel):
The Cove Rotana Resort is located on an idyllic water inlet on the Ras Al Khaimah beachfront, offering spectacular views over the Arabian Gulf. Just 8 km from the city centre, 20 km from the Ras Al Khaimah Airport and an 87 km drive from Dubai, The Cove Rotana Resort is an ideal destination for leisure travellers and weekend breakers. 204 rooms and 78 one, two and three bedroom Villas, 3 fully-equipped and flexible meeting rooms with the latest audio-visual equipment, 6 attractive choices of restaurants, bars and lounges, the fully equipped Bodylines leisure and fitness club, 600 metres of pristine beach, 2 swimming pools and 7 exquisitely designed massage treatment rooms are among the many facilities offered at The Cove Rotana Resort – Ras Al Khaimah. ... more   less 
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Also Known As:
Cove Rotana Resort Ras Al Khaimah Hotel Ras Al Khaimah
Cove Rotana Ras Al Khaimah

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