We booked the hotel with the free Iceland Waterpark tickets. If I knew ahead how bad their service is, I could have just bought our tickets at Iceland and not wasted our time going to the hotel.
It was my son's birthday so I decided to book the upgraded suite for an additional cost. When we arrived there at 1pm. The lady in the check-in said that we can check in after we go to Iceland because the standard room is not yet ready. What happened to suite I booked? She cannot confirm my reservation because she said that the staff I have spoken is off from work. After settling into an agreement for additional payment, she booked the suite room. She didn't even bother inform us where the breakfast was and the time. Maybe I was just used to other hotels where their reception are far better.
We arrived at the hotel after we went to Iceland and around 7pm. Parking only outside the hotel.
The Suite Room: 5th floor
Two bathroom but ONLY 1 bath towel (we are a family of 4)
Their advertised mini bar - the refrigirator was EMPTY! There's not even a bottle of water!
The additional bed - matress was bad, blanket was worse
Awful smell inside the room
We decided to drive back to Dubai than stay in this hotel. In total, I we stayed 15 minutes thinking that I even paid extra for the upgrade.
One thing made me laugh though, when I was checking out, the manager asked me if there is anything I took from the minibar. What minibar was he talking about?
Maybe they forgot to reserve my suite room? At 7pm check in, They forgot the minibar? They forgot the towels?
Worst hotel I have ever been!
- Official Description (provided by the hotel):
- City Hotel is in the heart of Ras Al Khaimah, directly across from Manar Shopping Mall. It offers free Wi-Fi, massage treatments in the beauty salon, and rooms with balconies.Dining options include a sushi and seafood bar and casual dining at the 24-hour Balance Dine-In Café. Guests can stay late at The City Lights Bar and Chill Pub.The spacious rooms are air-conditioned and include satellite TV. Some have a sitting area with a sofa.A 24-hour front desk, an on-site tour desk and a car rental service are available at the City Hotel. The property is a 5 minute walk from Ras Al Khaimah’s center. Guests can reach RAK International Airport with a 10 minute drive. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Expedia and Evoline ltd so you can book your City Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- City Hotel Ras Al Khaimah