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“Bad Housekeeping”
Review of City Hotel

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City Hotel
Ranked #22 of 26 Hotels in Ras Al Khaimah
Emirate of Abu Dhabi, United Arab Emirates
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad Housekeeping”
Reviewed 11 November 2013

I checked into City Hotel with a friend on the night of 10th Nov. The next morning, we realised we didn't have towels in the room. I calledc 1st at 8 am, then again at 8:15 am, no reply from reception. Then when room service delivered my coffee, i requested my towels at 9 am, still didn't come. At 10 am, I had to go down to reception & ask for towels!! This experience really put me off.
On the positive front, the coffee shop buffet was decent. The spa could do better with more professional masseuse.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anoop294013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
abu dhabi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 November 2013

We got a deal 420 Dhs from the internet on this hotel which was accordingly the cheapest in Ras Al Khaimah 3 star hotels that time since it was EID holidays, Chekin =18th Oct, arrived early around 10am and thankful there was a room available.Chekout=19th Oct

Reception: very accomodating . will be serving you juice and arabic coffee.
Rooms: poor- smells smoke and cigarette. room design and linens normal, its not really a hotel kind more of an apartments style.
bathroom: poor

Advise: most rooms smells cigarette.. This is a place to stay for the night or leave most of your belongings , if you plan to your spend your most of your day outside.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank misuti_uno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
Reviewed 23 October 2013

Looking for a convenient and yet cheap stay in RAK, I would recommend it. its located close to the malls and always taxi is available which makes your life easier. Used room service late night and the food was decent to the amount we pay. The reception staff were very accommodating and helpful with requests. They offer all the very basic services that one on a busy schedule might need.

Only bad thing being the loud music that reached to the room from the bar.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mathias H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Allen, Virginia
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 July 2013

The staff are always amiable and accommodating. I asked for a room on the 4th floor with a balcony. It is only a view of the mall and steady stream of traffic, but the room is clean and spacious with sufficient number of cable channels. Shower was always hot. The chefs will prepare according to your dietary restrictions. The menu is limited but again, the chefs welcome requests. The breakfast buffet is good with healthy options and you can ask one of the eager chefs to whip up an omelette or chapatti. It is a central location close to two malls. There is ample parking. You cannot beat it for the price and friendly service. My only complaints are the booming loud noise from rooftop night club and some guests smoking at breakfast in a totally smoking hotel.

Room Tip: Ask for a room far from bar and night club
See more room tips
  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank humphreycamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 February 2013

We got a deal on this hotel donut was very cheap. 200 Dhirams for a twin room. We only wanted a bed to sleep in and breakfast, which is exactly what we got. Don't expect 5 star service, but the location was close to golf club and city, it was clean and we had excellent view if sunset outside on balcony.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yaqoob T, Manager at City Hotel, responded to this review, 14 May 2013
Thank you for sharing your valuable time to pen down your Feed Backs.

We are glad to know that you have experienced one of our best deals on the discounted room rates.

At City Hotel now we are also promoting other Adventure tours and just to add more value to your stay City Hotel is been transformed to a complete Wi Fi enabled Hotel which is absolutely free for all our guest.

We shall also make sure that we stand up to your expectation of a class service on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 February 2013 via mobile

My family stayed at the City Hotel for the RAK Half Marathon in February. While the hotel is convenient as the race is directly across the street, the hotel is dated and run down. Upon our arrival, we checked in and were given keys to our room. It was strange to find out that some rooms used keys while others used key cards. The key for be of the two rooms we booked worked, while the other did not. Maintenance took care of this in rather short order.

The primary reason I give City Hotel a 1/5 rating is that we stayed on the 8th floor. There is a salon, a massage area, and roof access to a club on the 8th floor. The entire night, until 3:30am was constantly filled with loud music wand loud people in the hallways. Definitely not something I wanted since my son and I were scheduled to wake up at 5:30am to get ready for the race. I called down to the front desk twice. Once, they said they would contact the salon. The second time, they said they would send security up. Not sure if they really did anything or not. If they did, it didn't last long. I don't know if other floors are better, but if you stay here, make sure they do not put you on the 8th floor if you want to sleep at all.

Other info - the sheets were clean and the wifi was faster than I've encountered in many hotels. My wife and daughter ate breakfast, and said there was a good selection. Water pressure in the showers was low.

Stayed February 2013, travelled with family
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ras Al Khaimah hotels

Dubai
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 February 2013

What a terrible experience. We got no sleep for the 2 nights we stayed there because of the loud music. I rang reception at 3 am to ask when the pounding loud music would stop and was told 4 o clock Ma'am! No hand towels or shower mat in the bathrooms, just 2 bath towels. No place to plug in a hair dryer near to a mirror. A nightmare stay... Never again!!

Room Tip: Don't believe there could possibly be any good rooms in this hotel.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bernie23Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about City Hotel

Property: City Hotel
Address: Al Muntaser Street, Ras Al Khaimah, United Arab Emirates
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #22 of 26 Hotels in Ras Al Khaimah
Price Range (Based on Average Rates): £
Hotel Class:3 star — City Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
City Hotel is in the heart of Ras Al Khaimah, directly across from Manar Shopping Mall. It offers free Wi-Fi, massage treatments in the beauty salon, and rooms with balconies.Dining options include a sushi and seafood bar and casual dining at the 24-hour Balance Dine-In Café. Guests can stay late at The City Lights Bar and Chill Pub.The spacious rooms are air-conditioned and include satellite TV. Some have a sitting area with a sofa.A 24-hour front desk, an on-site tour desk and a car rental service are available at the City Hotel. The property is a 5 minute walk from Ras Al Khaimah’s center. Guests can reach RAK International Airport with a 10 minute drive. ... more   less 
Reservation Options:
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Also Known As:
City Hotel Ras Al Khaimah

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