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“Nice Hotel with Club”
Review of Bin Majid Acacia

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Bin Majid Acacia
Ranked #14 of 28 Hotels in Ras Al Khaimah
Reviewed 7 March 2014

This four star hotel with club, Gym and spa. This situated in RAK convenient to go Industries and companies. Food is good and they have theme night parties too. Rooms are medium size and clean. Wifi is not free, its chargeable.

  • Stayed: March 2014, travelled on business
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1  Thank Malgudiboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud E, General Manager at Bin Majid Acacia, responded to this reviewResponded 13 March 2014

Dear Guest,

We wish to “Thank you” for choosing to stay at Acacia Hotel during your recent visit to Ras Al Khaimah. We have made note of your comments and are pleased to know that your stay was a pleasant one and you were well taken care of.

We thank you once again for your valuable comments and look forward to your next visit soon!

Yours sincerely,

Mahmoud ElNakib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (511)
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261 - 267 of 511 reviews

Reviewed 5 March 2014

We stayed in Acacia hotel in Jan when it was full of Russians there. The reception staff was rude, cleaners were forgetting keeping towels in the bathroom after cleaning, anything we called and asked for no one brought it.staff seemed to be exhausted and dismotivated. But we shouldn't suffer from that . Will definitely never go back. Though we liked Russian band downstairs.

  • Stayed: January 2014, travelled as a couple
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1  Thank nataly t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud E, General Manager at Bin Majid Acacia, responded to this reviewResponded 13 March 2014

Dear Guest,

Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services.

We acknowledge our shortfall in meeting your expectations. Please rest assured that corrective measures have already been taken to avoid similar inconvenience in the future.

I honestly believe that your unfortunate experience is an exception to the service we are accustomed to offering our esteemed guests, and we do hope that you will give us the opportunity to put things in the right perspective.

Your willingness to share your experience is genuinely appreciated. We will have the pleasure of welcoming you again to your home in Ras Al Khaimah, the Acacia Hotel.


Yours sincerely,

Mahmoud ElNakib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014 via mobile

To start of with, Kristina in reservations was very helpful with my booking. She was very prompt with her email replies.
It was all down hill from my arrival. I was disappointed with the fact that they don't provide valet service. I had to park my own car and carry my own luggage.
The lady who checked me in was not even concerned about any of my preferences. There was no smile on her face. To me it seemed like she just want to finish off the process as soon as possible.
Although I was upgraded to the junior suite. Their bathroom was horrible. There was such a big leakage that the floor was fully flooded causing me to almost trip and fall.
To sum it up, I don't think I will be staying there again.

Stayed: February 2014, travelled with friends
Thank Solo913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud E, General Manager at Bin Majid Acacia, responded to this reviewResponded 13 March 2014

Dear Guest,

Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services.

We acknowledge our shortfall in meeting your expectations. Please rest assured that corrective measures have already been taken to avoid similar inconvenience in the future.

I honestly believe that your unfortunate experience is an exception to the service we are accustomed to offering our esteemed guests, and we do hope that you will give us the opportunity to put things in the right perspective.

Your willingness to share your experience is genuinely appreciated. We will have the pleasure of welcoming you again to your home in Ras Al Khaimah, the Acacia Hotel.


Yours sincerely,

Mahmoud ElNakib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2014

Very good hotel, located just next to the desert, rooms are huge (appartment), including kitchen, living room, huge bathroom. The staff is friendly, the pool is huge and well designed and the breakfast is perfect. You will have a view of the desert from every rooms. Fitness center is modern and well equiped.

But you need to take a taxi to reach beach, especially in the afternoon due to the very hot weather (almost impossible to walk outside). The location is a little far away from the coast line (around 3 to 4 km).

  • Stayed: October 2013, travelled on business
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Thank Laurent A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud E, General Manager at Bin Majid Acacia, responded to this reviewResponded 29 January 2014

Dear Guest,

We wish to “Thank you” for choosing to stay at Acacia Hotel during your recent visit to Ras Al Khaimah. We have made note of your comments and are pleased to know that your stay was a pleasant one and you were well taken care of.

We thank you once again for your valuable comments and look forward to your next visit soon!


Yours sincerely,

Mahmoud ElNakib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2014

Very good hotel, few minutes from Al Hamra fort and beach resorts.

Points :
Free shuttle service provided to their sister hotel ( Bin Majid beach resort ) and free access to the private beach and pool. Rooms have everything need with a mini safe.

- Internet / wifi is not free in rooms ( a bit expensive ) but freely available in the lobby area.

  • Stayed: November 2013, travelled as a couple
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Thank ROSHAN_WADUGODAPITIY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud E, General Manager at Bin Majid Acacia, responded to this reviewResponded 29 January 2014

Dear Guest,

We wish to “Thank you” for choosing to stay at Acacia Hotel during your recent visit to Ras Al Khaimah. We have made note of your comments and are pleased to know that your stay was a pleasant one and you were well taken care of.

We thank you once again for your valuable comments and look forward to your next visit soon!


Yours sincerely,

Mahmoud ElNakib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2013

Reception on check in - cold
Room on check in - incomplete (towels missing, no minibar, no bathrobes or slippers)
Customer service - after 3 nights, poor. Still not enough towels. No bathrobes or slippers.
Cleanliness - as a non smoking family in a non smoking room on a non smoking floor, I am told the solution to my room smelling of cigarette smoke, is to move floor to a different non smoking floor?!...
Food - breakfast is a pretty run of the mill buffet. Meaning dull. Unfortunately the cooks don't seem able to cook scrambled eggs well, and on my second day they were stone cold.
Conclusion - stay in this hotel if you are desperate and you don't mind poor service, food, hospitality, and management.

  • Stayed: December 2013
    • Value
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    • Rooms
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    • Service
Thank CrosbyStillsandNash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud E, General Manager at Bin Majid Acacia, responded to this reviewResponded 29 December 2013

Dear Guest,

Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. I appreciate your taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services.

We acknowledge our shortfall in meeting your expectations and we will definitely look into the aspects highlighted i.e. room amenities and breakfast. Please rest assured that corrective measures have already been taken to avoid similar inconvenience in the future.

I honestly believe that your unfortunate experience is an exception to the service we are accustomed to offering our esteemed guests, and we do hope that you will give us the opportunity to put things in the right perspective.

Your willingness to share your experience is genuinely appreciated. We will have the pleasure of welcoming you again to your home in Ras Al Khaimah, the Acacia Hotel.


Yours sincerely,

Mahmoud ElNakib
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

My family and I really enjoyed our stay at Accacia hotel, the room we had was spacious, super clean and with very nice view, the pool was huge, the staff were friendly everywhere despite being Extremely Busy due to Eid time. on top of all of that the food was amazing, especially at the dinner with the lovely buffet setup at the pool deck with Shisha, Band Duo and Belly Dance, just stunning :)
The access to the Binmajid Resort Beach and Pool was a true addendum and benefit, and gave us choices of more things to do..
We came back to Abu Dhabi with a lovely image of RAK and we will be for sure coming back in near future

Room Tip: Use the Shuttle Bus to Beach if you don't have a car or hates driving in a new city
See more room tips
  • Stayed: October 2013, travelled with family
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Thank Asad98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bin Majid Acacia

Address: Al Jazera Street | Al Hamra Free Zone, Ras Al Khaimah 35757, United Arab Emirates
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Ras Al Khaimah
#5 Romantic Hotel in Ras Al Khaimah
#8 Spa Hotel in Ras Al Khaimah
#13 Luxury Hotel in Ras Al Khaimah
Price Range: £48 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bin Majid Acacia 4*
Number of rooms: 373
Official Description (provided by the hotel):
The Acacia is a chic 4-star hotel adjacent to the Ras Al Khaimah Free Zone. It features access to an outdoor pool and free Wi-Fi in connection in all rooms, suites and all public areas. It also includes access to the O-Zone Spa and the Oxygen Gym. Rooms at the hotel Acacia are well-presented with modern furnishings and some include a spacious sitting area. They all have air conditioning and a work desk. Guests can enjoy the poolside bar, Al Nakhla Restaurant open buffet for breakfast, lunch and dinner. The Flamingo Bar serves spirits until 2:00 AM, the Night Club which is open till 4:00 AM. the ground-floor lobby cafe offers premium coffee. The basement has a fantastic Japanese & Korean restaurant for lunch and dinner. The O-Zone Spa offers an array of facial and body treatments, a spa tub and a massage parlor. The Oxygen Gym provides the latest cardio and strength machines. 2 Spacious fully equipped Meeting Rooms and Banquet facilities. Acacia Hotel is a 40-minute drive from Dubai and a few minutes from the coast. Hiking is available in the nearby Jais Mountain. All guests are required to provide a valid identification (original Emirates ID for Local & Residence) and original passports for Tourists to complete check-in. The swimming pool is closed for maintenance until the 18th September. Guests will be provided a free shuttle to Bin Majid Beach Resort to use the swimming pool facilities. We regret any inconvenience caused. ... more   less 
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Also Known As:
Bin Majid Acacia Ras Al Khaimah

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