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“Impressive experience”

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Hilton Al Hamra Beach & Golf Resort
Ranked #7 of 28 Hotels in Ras Al Khaimah
Reviewed 16 March 2014

I work in the aviation industry specially in the service delivery management and to be honest I stayed in all chain of hotels around the world and simply I haven't had a good experience for a really long time as such I had in the Hilton Hamra rooms are amazing, staff is very approachable and helpful very clean rooms and liked all facilities my kids had a wonderful time and food is reasonable during our stay I extended my stay it is a definitely must visit again as long they keep these standards

  • Stayed: March 2014, travelled with family
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Thank Haytham abdelwa... A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at Hilton Al Hamra Beach & Golf Resort, responded to this reviewResponded 18 March 2014

Dear Mr. Haytham,

Thank you very much for providing us with your feedback following your stay at our resort through Tripadvisor!

It is of course fantastic that a Service Management professional such as yourself, with such extensive travel experience in hotels around the world, rates our product and service so highly, we sincerely appreciate your positive encouragement!

Rest assured that your kind note will be shared with the entire team, to ensure consistency in service towards all guests.

We look forward to welcoming you and your children back at any time for another relaxing stay.

Kind regards,

Erwin van der Veen
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,216 - 1,222 of 1,929 reviews

Reviewed 11 March 2014

Wonderful hotel it was the 2nd time we visited this hotel and again was not disappointed. In fact we are off there again in June. It will be interesting to see what it will be like now it has been taken over by Hilton. Our travel agents on booking have told the hotel we are frequent visitors and we have requested a room within the main hotel ( one of us is elderly so prefer to be near to all amenities) this is a beautiful hotel. There is not much around so only go here if you want to chill out by the beach and recharge your batteries. There is a mall which you can walk to it's not massive. The hotel do trips, it is about an hour to Dubai each way. Can't wait to go and chill out. Oh and the spa treatments are quite expensive

  • Stayed: April 2013, travelled with family
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2  Thank Deborah78p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at Hilton Al Hamra Beach & Golf Resort, responded to this reviewResponded 12 March 2014

Dear Deborah78p,

Thank you very much for your most kind review of our hotel and its services, which apparently have made you decide to book with us again in June! We look forward to welcoming you back.

rest assured that the team and myself will do all we can to ensure your next stay is equally enjoyable as your previous ones. Please don't hesitate to contact us prior to your arrival so we can ensure your request through agent has been forwarded to us for follow up?

Kind regards,

Erwin van der Veen
Resort Manager

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Reviewed 11 March 2014 via mobile

We stayed here for a relaxing holiday for the family, that is what we got. All of the staff were extremely friendly and always smiled and said hello. The restaurant staff were excellent with our children ( aged 6 and 9), especially Jenerson, Benjamin, Dewa, Pathy May, Mohammad and metos.
The hotel had great facilities and our room was great as well. We did not leave the hotel all week.
The only item that was negative was that one evening there was a beach party until midnight which kept our children up late.
I would recommend this hotel to anyone.

Thank you to all the staff!

Stayed: February 2014, travelled with family
2  Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at Hilton Al Hamra Beach & Golf Resort, responded to this reviewResponded 12 March 2014

Dear Lee S,

I was delighted to read your review, and equally impressed with your recollection of the names of so many team members that ensured your stay was as successful as you state it was. I fully agree that a hotel is just a building, the team is what gives it a heart and soul!

We do hope you will visit us again in the near future, and should this visit be including a first Thursday of the month (scheduled monthly beach party day), please do not hesitate to contact us so we can allocate you a room away from any disturbances of the party.

Kind regards,

Erwin van der Veen
Resort Manager

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Reviewed 10 March 2014

Very nice and beautiful place and the hotel was excellent. Everything was so fine, food, people, hotel room and cleanness. And what was the best the personnel of this hotel was very kind and professional. Especially Dewa and Inne were very kind and served us very politely and they like our daughters so much, e.g. for giving flowers and extra ice creams. They make our holiday very comfortable. Surely we will come back to this hotel in the near future.

We can recommend this hotel especially for families with young children.

  • Stayed: March 2014, travelled with family
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1  Thank Sami M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at Hilton Al Hamra Beach & Golf Resort, responded to this reviewResponded 12 March 2014

Dear Sami M,

I was very happy to read and share your feedback with the team, who surely will be encouraged by your positive comments, especially pertaining our restaurant ladies you mentioned.

We look forward to welcoming you and your family back in due time for another enjoyable stay!

Kind regards,

Erwin van der Veen
Resort Manager

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Reviewed 8 March 2014

I am living close by and took the chance to check out your beachparty this thursday, as we have already been there to enjoy your brunch. (which was nice bc of the location, food was average.)

We reached there at 11pm, the set up down by the beach with big bon fire, some lounge chairs and a bar, and approx 30pax were present. The music system was ridiculous, on/off working/not working from different speakers which was annoying (but no staff seemed to care), the bar was set up with absolut no care, price was normal, 30dhs for a beer, not so much the party as advertised with DJ Moe. Was he there at 8pm?
Nipping on our drinks we were watching when suddenly movement came in the "Party" - employes with assumably a manager, in suit and name tag, turned up just to DUMP an old book shelf, or whatever it was in the bon fire!!!! just shortly to be followed by some wooden chairs which were thrown right in. Really Hilton? You are using your first beach party to get rid of old inventory, throwing it in as a whole next to customers/guests? - well, well... hopefully the manager who grabbed a bottle of beer after, enjoyed himself on his party. We did not.

Stayed: March 2014, travelled with friends
2  Thank skyhigh99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at Hilton Al Hamra Beach & Golf Resort, responded to this reviewResponded 12 March 2014

Dear skyhigh99,

Thank you for your feedback following your attendance to the beach party, and rest assured we have noted some of your comments and will use those for potential improvement to next month's event.

Kind regards,

Erwin van der Veen
Resort Manager

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Reviewed 7 March 2014

Our family of two adults with 9 & 7 year old children spent a week here in the end on February. We had a room to the garden, second row from the beach. Rooms were nice and cleaned thoroughly every day (even floors washed!). A minus was that no shampoo/conditioner or soap was added, only bottled water was provided on daily basis. Also room service did not know how many people were staying in the room so we had a different amount of towels each day. Usually we had only two, but that was no problem for us. The room it self was quite noisy, and the door was banging by itself each time someone opened the front door. Also all sounds from the guests upstairs could be heard surprisingly well and we had trouble sleeping for the above reasons.
The service was good and people were smiling and helpful. Especially at breakfast. The breakfast it self was great on the first morning, but since there was no variety between days, it became a bit dull. I would have liked to have other fruits than just the same three type of melons each day. Also I would have appreciated some gluten-free bread and -dessert.

The hotel it self is quite isolated, so if you don´t have a car, there is not much to do (for a week) in the surroundings, but taxis are quite cheap. We were also surprised that there were not so many things for kids to do at the hotel. Of course they enjoyed the beach and the sea & pools, but they were not allowed in the jacuzzi (even when there was no-one else in it). It would be quite an improvement to have even one water slide or water trampoline in the sea or something to give that little extra fun feeling to it. We found there was a minigolf, but couldn´t find out where to get the equipment to play it. Also we felt bad for seeing so many stray cats in poor condition wondering around the hotel premises.
But this was a great time to have a holiday there. The weather was nice and warm, not too hot. The sea was warm enough and there were quite few people anywhere, the beach was really spacious. We went to the near-by waterpark, Iceland, and were practically the only guests there. Imagine having a large waterpark just for your family. That was great!

  • Stayed: February 2014, travelled with family
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Thank Kytat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at Hilton Al Hamra Beach & Golf Resort, responded to this reviewResponded 12 March 2014

Dear kytat,

Thank you for taking the time to provide your feedback following your stay.

your review was particularly detailed, and I would like to sincerely thank you for this, as it provides us with great information on how to further improve on our product and services, though your overall stay was nice.

Rest assured that we will take all feedback and see areas where we can improve, based on the feedback you have provided.

Kind regards,

Erwin van der Veen
Resort Manager

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Reviewed 5 March 2014

We stayed at the Al Hamra Hilton for two weeks. We had a garden room which was lovely, I understand that the rooms are gradually being upgraded to Hilton standard as the hotel has recently become a Hilton. Our house man Mark kept our room spotless, supplied us with everything we needed with a great smile and service. The staff in general all seemed very happy, smiling and joking. The main restaurant with buffet service, was a smooth operation. The hostesses always made us feel so welcome and had a kind word. Imee, even addressed us by name. Our beautiful regular waitress Metos was always very efficient and fast. Super service every time. She and the other staff just love kids and give them lots of attention.
The Chalet restaurant still needs lots of attention, one time we waited 45 min for a kids pizza and one hour!! for a fruit plate. The bar is even worse, like a comedy show. Staff wiping off the frosted beer glasses before serving it to customers. Pulling have of the keg while trying to get a perfect glass during which time staff have conversations amongst each other behind the bar. We ordered lunch there twice, both were 45 min wait, one of the times another table next to us left as they didn't want to wait any longer. Easy fixes for the F&B manager I should think.
All in all we had a wonderful stay and would love to go again.

  • Stayed: February 2014, travelled with family
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2  Thank Tina d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at Hilton Al Hamra Beach & Golf Resort, responded to this reviewResponded 12 March 2014

Dear Tina665,

I was delighted to see that you enjoyed your stay, and in particular the services provided by some of our team members.

I have of course also noted some of your more constructive comments, and we have already discussed these with the F&B Manager and his team, to ensure any lapses of service and or product will be addressed, to try and prevent re-occurrence of the same.

we do hope to welcome you back in the near future and to provide you with evidence of this ongoing improvement!

Kind regards,

Erwin van der Veen
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Al Hamra Beach & Golf Resort

Address: Vienna Street, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Ras Al Khaimah
#4 Romantic Hotel in Ras Al Khaimah
#6 On the Beach Hotel in Ras Al Khaimah
#7 Luxury Hotel in Ras Al Khaimah
Price Range: £80 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Al Hamra Beach & Golf Resort 5*
Number of rooms: 265
Official Description (provided by the hotel):
Take in breath-taking views of the Arabian Gulf and the Hajjar Mountains as you tee off on the 18-hole championship golf course of the Hilton Al Hamra Beach & Golf Resort. Enjoy a variety of water sports or stretch out on the soft white sands of the hotel’s private beach. Indulge in a luxurious spa treatment, play tennis or mini-golf or work out in the contemporary, 24-hour fitness center. ... more   less 
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Also Known As:
Al Hamra Fort Hotel And Beach Ras Al Khaimah
Hilton Al Hamra Beach & Golf Resort Ras Al Khaimah

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