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“One of the best hotels in the Emirates”

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Waldorf Astoria Ras Al Khaimah
Ranked #1 of 26 Hotels in Ras Al Khaimah
Certificate of Excellence
leeds
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“One of the best hotels in the Emirates”
Reviewed 14 October 2013

Stayed for 10 days from the 19th of September. The hotel room was fantastic, service excellent. a few issues on arrival were soon sorted out with minimum fuss and delay by a gentleman named Sunil Sharma who took control in a quiet but professional manner and made our stay fantastic and something we will never forget. Thank you very much Sunil. Also we would like to thank all the poolside staff - Vincent!!!!!!!! he knows who he is. Deepanshu who was always willing to go the extra mile and Mukhesh who gave us lots of info about what to do in the area. And a special thank you to Janlyn whose smile greeted us everyday and added to the great experience in the hotel. The Lexington Grill is a must for anyone visiting not just the hotel but the area, truly outstanding food and a great chef who takes time to speak to the guests and get feedback about the food.
Finally we would like to thank Ashraf and Akram in the Buffet restaurant who never forgot our names and always served us with a smile. Would recommend this hotel to anyone who wants luxury and fantastic service.

Mr and Mrs Sonko (room 222)

Room Tip: All rooms are excellent
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pyker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 15 October 2013
Dear Pyker1,

Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimhah.

I am delighted to read that you had a wonderful experience during your stay. Guest satisfaction is our highest priority and it is satisfying to know that we were able to meet your expectations during your visit.

I will share your review with the team members especially to Sunil, Vincent, Deepanshu, Mukkesh, Janlyn, Ashraf and Akram so that they know that their efforts are well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future. Our team is committed to ensuring that every guest is happy and strives to meet their expectations.

Your recommendation of our hotel to other travellers and is appreciated and I hope that you will keep the Waldorf Astoria Ras Al Khaimah as your first choice on your next visit to Ras Al Khaimah.

Please let us know when you plan to visit us again as we are more than happy to welcome you back.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,132 reviews from our community

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Traveller tips help you choose the right room.   Room tips (532)
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English first
Dubai, United Arab Emirates
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013

Have spent 02 nights in october, absolutely fantastic everything - rooms, service, beach facilities, spa options, breakfast the best in UAE with separate fresh juices counter (more than 8 options), fruit counter, organic choices, eastern and southern asian varieties...
special appreciation to staff:
kids club - my son love it and spent all days from morning till evening, even did not go for swimming - bravo to Genina, Anna, Rudy Lyn!
Big thanks and appreciation to Ulugbek/ he is a real jewel and most promising staff member at welcome team, his manager should give him a good chance to build a carrier in hotel, as he is absolutely fantastic at his service.
Great housekeeping team - Suraj, Kritios (greek guy, not sure about writing his name properly).
These fellows are 24/7 at guest service and doing their job very well.

Special thanks and appreciation to Quality Manager Anna, she is top notch specialist at her field and very caring person for all guest's needs.
Definitely we will back to again experience luxury of Waldorf Astoria spirit!
All the best and see you soon

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 23 October 2013
Dear Elena K,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

I am delighted to read that you had such a wonderful experience during your stay. Guest satisfaction is our highest priority and it is a pleasure to know that we were able to meet your expectations during your stay. We would also like to thank you for highlighting so many positive areas.

I have passed on your compliments to Genina, Anna, Rudy Lyn, Ulugbek, Suraj, Kirlos and Anna our Quality Manager; they were delighted to see that their efforts were really appreciated. Our team is committed to ensuring that every guest is happy and strives to meet their expectation

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 October 2013 via mobile

We have just returned after spending 5 fabulous nights at this hotel.
The service is without doubt out of this world. The staff in every department were excellent, professional and extremely friendly.
We dinned at the Lexington Grill several times and the food and service were all first class.
The buffet restaurant for breakfast is amazing with plenty of choice to suit everyone. We also had dinner at the buffet which was very good and the restaurant manager and his assistant were excellent.
Dinner at the Marjan was lovely, with a great choice of Arabic cuisine in a lovely setting.
A special thanks to Sjors, the reception manager, who was terrific and helped make our stay very memorable, and Ismi the pool waitress for her attentive care and warming smile!
I would certainly recommend this hotel to anyone searching for a few days relaxation in a perfect setting with excellent standards of service and care.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 15 October 2013
Dear jason1818,

Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimhah.

I am delighted to read that you had a wonderful experience during your stay. Guest satisfaction is our highest priority and it is satisfying to know that we were able to meet your expectations during your visit. We would also like to thank you for highlighting so many positive areas and highlights from your stay.

I will share your review with the team members especially to Sjors so that they know that their efforts are well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

Your recommendation of our hotel to other travellers and is appreciated and I hope that you will keep the Waldorf Astoria Ras Al Khaimah as your first choice on your next visit to Ras Al Khaimah.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another unforgettable stay at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UAE
Level Contributor
154 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 13 October 2013

Its a wonderful hotel. Food is excellent. Rooms have a great view over to the sea and are massive. Buffet restaurant is excellent with a wide choice and very good quality. Staff very attentive. In my view one of the top hotels in the UAE and a must to visit.

Stayed October 2013, travelled with family
Helpful?
Thank Iain A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 15 October 2013
Dear Iain A,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

I am delighted to read that you had a wonderful experience during your stay. Guest satisfaction is our highest priority and it is satisfying to know that we were able to meet your expectations during your visit. We would also like to thank you for highlighting so many positive areas and highlights from your stay.

Our team is committed to ensuring that every guest is happy and strives to meet their expectations.

Your recommendation of our hotel to other travellers and is appreciated and I hope that you will keep the Waldorf Astoria Ras Al Khaimah as your first choice on your next visit to Ras Al Khaimah.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another unforgettable stay at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 October 2013

I was recently in the United Arab Emirates (UAE) for a short business trip. My meetings were in Ras Al Khaimah, one of the emirates located about one hour from Dubai. I stayed in the Waldorf-Astoria Hotel and was very impressed in all respects. The room with a sea view was excellent and the meals in the hotel restaurants were very good as well. I was quite impressed with the wine list in the American style steakhouse, Lexington. The staff were very solicitous of all needs. I would highly recommend staying here, particularly for a vacation.

Room Tip: Try to get a room with a sea view
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  • Stayed October 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howie1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 13 October 2013
Dear Howie1953,

Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimah.

I am delighted to read that you enjoyed your stay with us. Guest satisfaction is our highest priority and it is great to know that we were able to meet your expectations during your visit. We would also like to thank you for taking the time to share your positive feedback

Your recommendation of our hotel to other travellers and is appreciated and I hope that you will keep the Waldorf Astoria Ras Al Khaimah as your first choice for your next visit to Ras Al Khaimah.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another unforgettable stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 11 October 2013 via mobile

Just returned from 7 night holiday at this hotel and have to say it was worth a visit. Having previously stayed at the London WA, we knew we were in for a treat but this place surpassed expectations. It's a beautiful place, everything being new obviously helps but it's designed in a great way.

The hotel knew we were visiting to celebrate a special occasion so we were kindly upgraded to a beautiful deluxe sea view room and arrived to a cake and fruit platter in our room which was a thoughtful touch.

Our personal concierge Gagan was a pleasure to deal with and all the staff in general were so lovely and attentive.

As we travelled with our baby daughter for the first time, I was concerned about how hot it was going to be outdoors for us but the poolside cabanas made us more comfortable and provided good shade and the baby pool is also shaded which was very useful to us.

We had a couple of issues with the AC in our room but staff were in efficient in how they dealt with it all for us.

Regarding the restaurants, the buffet restaurant has plenty of choice however food wasn't always very warm or fresh which was a shame but it was buffet style so I think this is common. I noticed this improved when the restaurant was busier.

Lexington grill was fantastic, food and service were great for al a carte style dining.

We spent many lunchtimes in peacock alley, however food choices here were limited, it would be nice to have had a bit more choice here.

I'd say this hotel had a lot going for it, we've had a wonderful stay, my main gripe would be as many others have mentioned about the wifi charges it's very expensive and I'd prefer it to be complimentary especially in public areas of the hotel.

Overall though the positives far outweigh the negatives and this is a good place to go for a relaxing beach resort holiday where service is impeccable.

Thank you for a great stay!

Stayed October 2013
Helpful?
Thank UK_SP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 12 October 2013
Dear UK_SP

Thank you very much for sharing your review and feedback regarding your recent experience at Waldorf Astoria Ras Al Khaimhah.

I am delighted to read that you had a wonderful experience during your stay. Guest satisfaction is our highest priority and it is satisfying to know that we were able to meet your expectations during your visit. We would also like to thank you for highlighting so many positive areas and highlights from your stay.

I have noted your comments with regards AC issues and Wifi charges, please do rest assured that free internet connection is a topic that we are currently looking into as we strive to provide the best option for our guests.

I have passed on your compliments to Gaganpreet and she was delighted to see that her efforts were really appreciated. Our team is committed to ensuring that every guest is happy and strives to meet their expectation.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another unforgettable stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, United Kingdom
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 October 2013

We spent the last week in September at the Waldorf Astoria, choosing this hotel as we needed a break and a quiet relaxing week after a very busy summer. ( We both travel regularly abroad on both business and pleasure and have stayed at many 5 star hotels around the world.)

The hotel is brand new and impressively designed so our first impressions as we entered the magnificent lobby were very good and our expectations high and we looked forward to a restful week. However as the week progressed we did experience a number of issues with some of the hotels facilities and services which whilst not totally spoiling our vacation did change our view of it.

We put most of these down to teething problems as the hotel has only been open a couple of months and with staff at the hotel coming from (as we were told by a staff member) 50 different countries there are some communication problems and we did find some of the staff didn't readily understand English. We also found that whist staff are very attentive this can at times turn into intrusiveness with continual interruptions during meals or whilst having a quiet drink or laying by the pool.

The rooms, decor and fixtures and fittings in the hotel are excellent.

Of the four restaurants that were open we ate in three.
The Azure which we would have tried did not open in the evenings.
The Qasr al Bahar (buffet) was excellent for breakfast and we also ate there on a couple of evenings and again the choice and quality of food was excellent but we felt £50 a head was a little expensive for a buffet service. The best restaurant for both quality and value for money was the Marjan Arabic restaurant and we would certainly recommend it to any guests staying at the hotel. The worst and most expensive dining experience was in the Lexington Grill where frankly the quality of steaks was no better than served in our local pub and the service was very poor. Waiters reached across us to serve both food and drinks and collect items from the table whilst we were still eating. We did make our views known to the hotel at the time.

Our other comment was that children should behave in the restaurants and if parents let them run riot then staff should intervene. One morning we had a child riding a skateboard around the breakfast buffet!!

We expected the price of Alcohol to be high as it generally is in the UAE but we found the alcoholic drinks were expensive. As an example the average price for a glass of wine was around £12 for a measure of no more then 125 mils and although we don't drink a lot we do like a glass of wine with good food.

I tried the spa during the stay at the hotel and looked forward to a special facial treatment costing £160 and again it was no better than I get at my local beauty salon so another disappointment.

Housekeeping provided excellent service, our room was spotless. However Room Service are supposed to keep the tea /coffee and cups in the room clean and stocked. On three separate days this was not done and we had to ring and request this. On one occasion we waited over an hour for some clean cups to be delivered and only after making three phone calls.

We had a room on the front overlooking the golf course and on weekends we were disturbed at night by cars but the rest of the week was extremely quiet and we slept well.

The pool and beach areas and particularly the Cabana's are lovely however the steps getting into the pool are extremely slippery and I did have a fall on our last day .Ouch!

The hotel was not full so I am not sure how it will cope in busy times. Reading the other reviews maybe we just had an unlucky week. It wasn't a disaster by any means but was not the Waldorf experience that we have had elsewhere and had expected.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank artistdhm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 8 October 2013
Dear artistdhm,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards at this stage. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. I sincerely apologize for the unfortunate events that occurred during your stay.

I would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests.

I hope that your experience will not deter you from visiting our hotel in the near future and I look forward to welcoming you again to Waldorf Astoria Ras Al Khaimah and assure you of our best attention and service at all times.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Ras Al Khaimah

Property: Waldorf Astoria Ras Al Khaimah
Address: Vienna Street | Al Hamra Village, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ras Al Khaimah
#1 On the Beach Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waldorf Astoria Ras Al Khaimah 5*
Number of rooms: 346
Official Description (provided by the hotel):
Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more   less 
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