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“An Architectural Edifice”

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Waldorf Astoria Ras Al Khaimah
Ranked #1 of 26 Hotels in Ras Al Khaimah
Certificate of Excellence
Muscat, Oman
1 review
“An Architectural Edifice”
Reviewed 24 October 2013

The hotel is very artistically designed and the layout is opulent. It is really an architectural edifice!! The entrance lobby is majestic with wonderful sights to feast ones eyes. The landscaping is breathtaking and the swimming pool area is inviting with a wonderful bar inside the pool

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Suresh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 26 October 2013
Dear Suresh N,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

We are glad to learn that you enjoyed our beautiful hotel architecture design, the entrance lobby, hotel landscaping, swimming pool area and wonderful pool bar.

Please let us know when you plan to visit us again as we are more than happy to welcome you back.

Yours sincerely,


Andre Herrenschmidt
General Manager
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Abu Dhabi, United Arab Emirates
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 October 2013

This hotel has only been opened for a few months. The rooms, dining areas, pools, beach, etc are all very beautiful. All the staff were very friendly and helpful. If you are a golfer, the Al Hamra Golf course is walking distance from the hotel as well as the Al Hamra Mall ( 5-10 minutes by car ). We were there over the Eid period, so it was very busy but our stay was still wonderful.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evs75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 23 October 2013
Dear Evs75,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

I am delighted to read that you enjoyed your experience during your stay. We would also like to thank you for highlighting many positive areas within the hotel.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 October 2013 via mobile

A very nice property in deed. But the service and management?! Is there any management??? There is no teamwork, no spirit, no organization. One big random chaos, they are clueless and helpless. One thing can not get done smootly. Not even if you ask for a knive or ketchup. Dont even tey for a sauce on the side or extra bread. Sometimes you wonder if they speak english or what???
No ambience or extra step as you woukd expect by UAE top vlass hotels. No little touch for night turn down service such as chocolates or such. ZERO attention to detail to small children, not a cookie or small "rubber duck". NOTHING. Every singke top hotel in UAE has something for kids up on arrival. I must stress again, the serivce in FnB is terrible. Totaly no system!
The beach .... lovely place BUT ... totaly not serviced! 8 x times out of 10 I must set up the beds myself! Serviced are for free water and refreshing towels? Serviced to order drinks from the bar?? Yeah, what a joke! If you are luck you strike one in a week maybe.....

Stayed October 2013, travelled with family
Helpful?
1 Thank Peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 24 October 2013
Dear Peter s,

Thank you very much for sharing your feedback about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

We first of all would like to convey our heartfelt apologies for the inconvenience you encountered during your stay.

We strive to anticipate our valuable guest’s expectations and the inconvenience that you experienced during your stay falls way behind the standards we aim to achieve. Your feedback enables us to monitor the application of our service standards at this stage. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences.

I hope that your experience will not deter you from visiting our hotel in the near future and I look forward to welcoming you again to Waldorf Astoria Ras Al Khaimah and assure you of our best attention and service at all times.

Yours sincerely,


Andre Herrenschmidt
General Manager
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Kent
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 October 2013

We stayed here for 2 nights, the hotel is impressively decorated. Our room and bathroom was amazing, even better than the photos.
Service from reception was a little slow at times, and calls were sometimes not picked up.
The beach was nice but not as good as Dubai beaches, pool was a little cold. I don't understand why hotels cool them so much especially after September!
We ate at Azure restaurant, prices were okay. Breakfast is amazing and the room is beautiful.
Overall staff were very attentive and made our stay worthwhile.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil_j92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 22 October 2013
Dear Phil_j92,

Thank you very much for sharing your review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

Guest satisfaction is our highest priority and would like to thank you for highlighting many areas and highlights from your stay.

I have noted your comments with regards to slow service in the temperature of the heated pool and service standards, your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2013

Very bad service overall. We had to wait for over an hour and a half to receive any meal we ordered. Besides, it's super expensive. A burger by the pool costs 100Dhs and a basket of croissants ( priced 45 dhs) on the menu gets delivered to your room an hour later priced 75 dhs ( + tray charge and tax). overall not satisfied at all and disappointed.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
2 Thank Rasha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 23 October 2013
Dear Rasha G,

Thank you very much for sharing your feedback about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

I first of all would like to convey my deepest apologies for the inconvenience you encountered during your stay.

I do understand the frustration that this incident has caused and would like to thank you for bringing this to our attention as through this feedback we can strive to enhance our services to meet our guests expectations.

We hope that your time with us will not prevent you from visiting Waldorf Astoria Ras Al Khaimah again in the near future.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
81 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 18 October 2013

i'll start this review with negative points then i'll add the positives.

The Negatives:

- No Qiblah Signage or Stickers for Prayer Directions in the Rooms!

- Very Slow Luggage Butler Service on our Check Out ( More Than 20 Minutes ) !

- Late or delayed reply from the Housekeeping and room service when called from the rooms and sometimes they don't even pick up the phone!

Other than the above negatives this Hotel & Resort desrves 5 stars all the way as follows:

- The rooms are very big and in top quality with excellent quality furnitures and Interiors.

- The bathroom was excellent also in not having windows looking into the bedroom and also by having a door that have a lock which is very rare these days in new 5 star hotels.

- The Room Service Meals were 1 of the best i had in a hotel as the food came exactly as ordered and tasted like it should be and Hot.

- Nice beach area with different pools for kids and adults plus many sea or beach activities.

- Location was also very good as it is at the entrance to Ras AlKhaimah and there is a Shopping Mall close by ( AlHamra Mall ).

- Everything was working the way it should from the A/C to the T.V. and the lights.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dubai976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 20 October 2013
Dear dubai976,

Thank you very much for sharing your kind review and feedback about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

We greatly appreciate your comments and for highlighting some areas that require action including directions to the prayer rooms and butler and housekeeping for which I sincerely apologize for the inconvenience. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences.

I would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests.

We would also like to thank you for highlighting so many positive areas from your stay.

Please let us know when you return to the Waldorf Astoria Ras Al Khaimah, we would be delighted to welcome you back.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
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dubai
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 October 2013

We just got back to Dubai from our five night stay. Had a lovely time although there was a big difference between the first two nights which were quieter, then Eid came and it got busier and the staff struggled to cope with the masses who all wanted to eat lunch at the same time by the pool restaurant! The Lexington grill was fab the first night, we went for the chef's selection and it was awesome! This was recommended by a previous poster so thank you for that! We met loads of other Dubai expats and our two kids had lots of fun with the other kids in the pool, and we had lots to chat about in the swim up pool bar! The cigar bar was lovely but under-used, don't know why when they make such great drinks! There is the banyan tree close by for dinner as another option, avoid the English pub, it is full of people who shouldn't be there, of you know what I mean, and lots of kids running around. All in all a lovely stay, breakfast is awesome and the rooms are lovely, we had a king deluxe suite which suited a family of four easily. My only negative is the lights automatically turning on and off in the dressing area and bathroom, they take a while to turn back off which is not so good for late night loo visits. If you have kids, Iceland water park is well worth a visit! it isn't Atlantis or Yas waterworld but the kids will love it and it isn't extortionate, a bit run down but it does what it says on the packet, tire the litter kiddies out...l last thing, kids club was great, Anna babysat for us every night so we could have adult time and we left our five and seven year old in good hands! she allowed us to enjoy both family time during the day and five lovely nights out, how can you beat that! Thanks Waldorf, I look forward to coming back when some of the teething problems are sorted out and you are firmly established as the hotel for expats in Dubai to get away for the weekend!!!

Room Tip: Get up early and settled into a lovely poolside cabana, the dappled sunshine is lovely, and have the...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CCinDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 20 October 2013
Dear MercedesandMark,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

We are delighted to read that you and your family thoroughly enjoyed your stay at our hotel. We would also like to thank you for highlighting many positive areas including Lexington Grill and the Cigar Bar.

I have noted your comments with regards lighting issues and I apologize for the inconvenience, I would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests.

I have passed on your compliments to Anna and she was delighted to see that her efforts were really appreciated and that your children were well cared for. Our team is committed to ensuring that every guest is happy and strives to meet their expectation.

Please let us know when you return to the Waldorf Astoria Ras Al Khaimah, we would be delighted to welcome you and your family back.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Ras Al Khaimah

Property: Waldorf Astoria Ras Al Khaimah
Address: Vienna Street | Al Hamra Village, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Ras Al Khaimah
#1 Luxury Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waldorf Astoria Ras Al Khaimah 5*
Number of rooms: 346
Official Description (provided by the hotel):
Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more   less 
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