I'll start this review by saying that I really enjoyed our stay and loved the hotel - it's obviously new (2 months open) and so the decor and standard of fittings and rooms is high. The pool area, loungers, gymnasium and restaurants are all consistent with a five star hotel.
Before I get to the minor issues, the main point I want to get across is how enjoyable our stay was. The hotel is large but feels smaller which gives a welcoming feel. We were able to relax and never felt stressed and that's what we wanted.
So the minor issues are related to short staffing and inexperienced staff. I can forgive this as the hotel is so new. Breakfast was always fun in that you always knew that it would be a battle for a table outside and by 10.00am there would be piles of cleared crockery and half-eaten food waiting to be cleared away. Waiting for a drink at the pool bar was a lottery as you could wait up to 40minutes some days.....
The staff always tried to do their best and were always friendly and welcoming. Once the hotel has a couple more months under its belt and everyone has settled into their routines it will be a great place to stay.
One recommendation would be this. Given that it's short staffed and the management know this is affecting guest satisfaction, they could try to engage with guests over dinner, by the pool etc and ask for feedback and suggestions on what improvements could be made. There are plenty of "suits" milling around but none seem to be giving direction or speaking to guests to understand their concerns,
So in summary I would definitely stay again and recommend to friends. No, it's not cheap but what do you expect from a five star hotel in Dubai.
It's got a nice feel about it, the rooms are stunning and we enjoyed our visit.
- Official Description (provided by the hotel):
- Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more less
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- Also Known As:
- Waldorf Astoria Ras Al Khaimah