Whilst I have to confess we are somewhat biased as we love the Hilton chain (Diamond members) this is a very good hotel, and has the potential to be a great one.
It is early days and they are running a big operation with new staff and logistically its a huge effort and yet I think given all those things, there is very little to complain about - and much to applaud.
We've stayed in hotels all around the world (for decades) and yet I rarely write reviews unless there is some element that needs commending or was very special or deserves a special mention.
We live in Dubai and decided to check out the new Hilton property for a night as a "taster" and used points for this stay. It was a Friday and very busy, and this would be a time when staff are pushed to the limits (and to observe how they perform under pressure), but they came through with flying colours. It was a seamless and co-ordinated service delivery from check in to check out - and very gracious as well.
We were upgraded (thank you) and although this is often customary for HH members, HH Honors "honours" guests in this regard and it always sets a great "scene" and a nice welcome. The warm welcome commenced from the minute we got out of the car, escorted to reception, introduced to our concierge, checked-in and then escorted to our room. It doesn't get any better than that and it is highly personalised and very gracious.
The room was quite beautiful, gorgeous bathroom and the bed linen and pillows and bed wonderfully comfortable - hence a great sleep - that is always important in a hotel.
I've read some negative comments about service, but we had a great service experience overall, at reception, at the pool bar, then at dinner and finally at the Cigar Bar. At the pool bar we observed the Manager was running around filling the air-condioner with ice to ensure seating ambience was comfortable (it is outdoors after all) and discretely directing staff, a good sign.
While we were having a dip in the sea, a jet ski came in towards shore and another supervisor ran down and shooed him away as he was getting a bit close to the swimmers. There is attention to detail and service everywhere you look and every effort is constantly being made. All the staff nod and acknowledge you politely in passing and one member of management asked how were were enjoying our stay.
It was a tad quiet at Lexington Grill, but that will change, but the quality of the food was excellent and it's a delightful setting. We were also the only ones in the Cigar bar and that often results in poor service as staff become complacent through boredom, but it was among the best service experience we've had (and as we live in Dubai and go out a lot, that's saying something).
The staff member was super professional (he knew exactly when to come over and when not to) and whilst we've forgotten his name, I'm sure management will know who it is - and you've got a great member of staff in that one!
It was a superb end to a very enjoyable stay, albeit a very brief one.
We had to leave quite early around 8am (and so can't comment on the breakfast) but in doing so left some items in the room. So a very special mention to our concierge Cleatus George, a highly personable and efficient young man, who made a number of calls and personally followed up our items (and we retrieved them last weekend).
It's a super idea to have a private concierge who can arrange dinner bookings and follow up left items, and we were most impressed by how it was handled.
I reiterate it is a beautiful property, with delightful staff who are very eager to please and has all the hallmarks for being a great hotel. We'll be back, which is always the litmus test of any hotel.
- Official Description (provided by the hotel):
- Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more less
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- Also Known As:
- Waldorf Astoria Ras Al Khaimah