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“Much still to do but UMI is outstandng”

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Waldorf Astoria Ras Al Khaimah
Ranked #1 of 26 Hotels in Ras Al Khaimah
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Much still to do but UMI is outstandng”
Reviewed 7 December 2013

We spent 6 nights as a break following a business trip. The location and building are fabulous, We had a junior suite overlooking the sea, one of the best rooms I have ever stayed in. However the fact that it is a "new opening" is all too obvious, bad service, long waits, wrong orders, tainted bath water, the list goes on.
Its not all bad, the Japanese restaurant is just the best ever. From the moment you go in and are greeted by the smiles to the second you leave. Service and food outstanding and very importantly a team atmosphere. It would be wrong to mention any by name, thank you to all of them.
Overall this hotel will get better as things begin to get resolved and their experienced managers resolve the issues caused by an inexperienced set of junior employees.
We might give it another go in the future but we would definitely go to UMI again if we are in the UAE.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 11 December 2013
Dear John C,

Thank you very much for sharing your review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

I am delighted to read that you like generally enjoyed the hotel and its location and the food and service in UMI.

I have noted your comments with regards to food and beverage service that you received and the water, for this I sincerely apologize, I would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another memorable stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,132 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (532)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 December 2013

Awesome Hotel, felt like a King Friendly Staff Great stay Loved it and highly recommend it to anyone wanting a comfortable refreshing stay. The Japanese restuarant was awesome, the Lexington Grill was delicious. The room was amazing. I cant wait to go there again

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Tarek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 11 December 2013
Dear Tarek A,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

The team members were delighted with your review and we very much look forward to welcoming you back when you return to Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 December 2013

We recently returned from a wonderful holiday at this beautiful hotel. Due to a problem with our shower we were extremely lucky to get a room upgrade to the 20th floor. It was an amazing and unforgettable experience.

All the rooms are of a very high standard with lovely comfortable beds and plenty of space. I particularly appreciated the dressing room with automatic lighting.

We were fortunate to stay at a time when the hotel was not busy so we had plenty of sun beds to choose from on the beach or by the pool. None of that rushing down to reserve a bed! The free cold water and ice lolly was a welcome treat.

What is evident from reading previous reviews and having stayed there is that management are taking on board the feedback from their guests. We were happy to see the security on the beach stopping guests from other hotels coming in and using our facilities for free!

We thought the food in all the restaurants was excellent. We particularly enjoyed a mouth watering steak at the Lexington Grill and a sumptuous Middle Eastern feast at Marjan. Breakfast was superb with a huge choice of hot and cold food and freshly cooked eggs. The pastries were delicious.

The staff could not do enough for us. Every single one we interacted with were friendly, helpful and efficient. We were never left waiting for anything. Our particular thanks go to Omar, Izmi, Joseph, Chelli, Kumar, Millicent, Vishva, Stepanie and Milto. You all made our stay at this fabulous hotel a memory to cherish.

Just one negative, we would have appreciated free wifi in the room but we were able to use the computers in the business centre.

We will definitely be back!

Room Tip: Book a room with a sea view
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Ellycat25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robbertmanussen1, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 10 December 2013
Dear Ellycat25,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

We are delighted to read how much you appreciated our most luxury and attentive service from our team members. There are so many aspects you mentioned that contributed to your overall satisfaction of your stay, be it the interiors of the rooms, the quality of our cuisine especially from Lexington Grill, Marjan Restaurant and Qas Al Bahar and other facilities of the hotel.

I have passed on your compliments to Omar, Izmi, Joseph, Chelli, Kumar, Millicent, Vishva, Stefhanie and Milto they were delighted to see that their efforts were really appreciated. Our team is committed to ensuring that every guest is happy and strives to meet their expectation.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another memorable stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 December 2013

i checked in for 2 nights into WA on a business assignment and this was a much needed break away from the office environment with a group of working colleagues; The hotel is the second best ive stayed in so far in the UAE ; Still doesnt beat QASR ALSARAB in Abu Dhabi

Room Tip: upper rooms beyond the second floor if you want to enjoy the sea view - all rooms have a sea view
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robbertmanussen1, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 7 December 2013
Dear Awori Y,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

I’m delighted to read that you had a relaxing stay with us during your business trip.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
104 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 4 December 2013

We had a one night stay at the hotel and I have to say the interior decorations rooms and amenities are excellent. Staff were friendly and accommodating and the food was very, very good in the two restaurants we ate in. However, we did feel that something was missing around the pool and the beach. Given the size of the place the pool bar and eating area are quite small. The pool loungers, although many in number, appeared to all be occupied. Also, the sand on the beach was 'grubby'. The water wasn't as clean as other beaches in RAK and you have to wade out quite some distance in order to reach depths to swim in.
As said, the interior of the hotel is excellent but maybe the outside facilities need some time to settle in.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manwithplan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 5 December 2013
Dear Manwithplan,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

From your comments I understand that you were pleased with the interior and facilities of the hotel as well as the quality and offerings of our cuisine.

I was of course most concerned to learn of the challenges regarding your pool and beach experience and I would like to express my sincere apologies that this has left you to feel disappointed. I certainly appreciate you bringing this to my attention and I am grateful that this experience has not tainted your overall impressions of your holiday with us. All feedback we receive is taken seriously and those aspects of the property and service that we can directly affect, we will certainly look to improve

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another memorable stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 December 2013

Even from the outside you know it’s going to be perfect. And perfect it was. From checking in, then services and welcome by Kina the Manager. Exquisite for breakfast or dinner. Sumptuous accommodations and toiletries. I was just overall satisfied and will surely be back.Could in future potentially compete with the Emirates Palace Hotel in Abu Dhabi.

Room Tip: Great escape from Dubai
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkTU000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 5 December 2013
Dear MarkTU000,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

It was really a delight to read your comments as it gave a clear picture of how much you truly enjoyed your stay with us. From reading we understand you felt very welcomed by all of our team members and your particular appreciation for Kinan efforts has been shared with his department.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another perfect stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UAE
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 December 2013 via mobile

It took a while to get to the hotel but luckily the people of RAK were very helpful. Check in was smooth and all the benefits of our package were acknowledged which I found very good and reassuring. The rooms are great and very spacious. The colleagues are very friendly, helpful and proud of their hotel. The hardware of the hotel is absolutely stunning and the beach is nice as well. Unfortunately hotels along that beach are not into sharing, so walking along you get stopped by security, turning you around. The food was good, breakfast was fantastic! All in all, we will definitely go back and will recommend as well.

Stayed November 2013, travelled with friends
Helpful?
Thank biene1486
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 5 December 2013
Dear biene1468,

Thank you very much for sharing your kind review about your recent experiences at the Waldorf Astoria Ras Al Khaimah.

It was a delight to read your comments to get a good insight how your experience has been and we are so pleased this trip was as good as you had hoped for. We read you appreciated the rooms, team members’ friendliness, beach as well as the quality of our cuisine throughout the entire stay.

Your recommendation of our hotel to other travellers and is appreciated and I hope that you will keep the Waldorf Astoria Ras Al Khaimah as your first choice on your next visit to Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Ras Al Khaimah

Property: Waldorf Astoria Ras Al Khaimah
Address: Vienna Street | Al Hamra Village, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Ras Al Khaimah
#1 Luxury Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waldorf Astoria Ras Al Khaimah 5*
Number of rooms: 346
Official Description (provided by the hotel):
Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more   less 
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Waldorf Astoria Ras Al Khaimah

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