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“Beautiful hotel and facilities but un-organised and very expensive!”

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Waldorf Astoria Ras Al Khaimah
Ranked #1 of 27 Hotels in Ras Al Khaimah
Certificate of Excellence
Reviewed 14 April 2014

We arrived at 1pm to absolute carnage in the valet parking...cars everywhere, didn't seem to be self parking so had to wait 30 mins for some assistance. Went to reception 1.30pm to be told as check in was 2pm room wasn't ready. Went for lunch in the arabic restaurant which was very nice and they made a real fuss of us as it was our wedding anniversary but it was past 2.30pm before our room was ready. We stayed in a deluxe king room with sea view which had an amazing corner baloney and such a comfy bed...could not fault the room. Pool was amazing and a great selection of none alcoholic drinks. We went back up to the room and ordered 2 cafe lattes which were aed32 each on the menu...to our surprise when the bill arrived aed97 (aed64 plus 10% plus a aed25 tray fee for bringing it up)! Later that evening we ordered a toasted sandwich and a pizza which came to aed200 and was very unpleasant, we didn't even eat it. A real shame as such a stunning hotel.......

  • Stayed: April 2014, travelled as a couple
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2  Thank Amy241080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 17 April 2014

Dear Amy241080,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

We would like to thank you for highlighting the business of the hotel and the initial parking wait that you needed to endure. Check-in time is 15.00 each day and our teams do the utmost to ensure that all rooms are ready on time.

We are disappointed that you feel wrongly charged for the standard tray and service charges. Service to our guests is of paramount importance to us and we take your feedback seriously. I was happy to read that you felt well looked after in Marjan for your wedding anniversary.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager

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2,185 - 2,191 of 3,480 reviews

Reviewed 14 April 2014

I thought this cheap practice went out years ago! No.... Here in A 5 STAR HOTEL ......ITS AN EXTRA CHARGE IN YOUR ROOM OF £8/day. PRETTY PATHETIC!
it's a good hotel and a lovely resort ..... A better beach than Dubai, lots of reasons to come here. But, you are trapped in this and sister Hilton Hotel .... As the local shopping mall has modest restaurant facilities ...... And there is no complementary shuttle from the hotel either.
Normally, I'm relaxed about vacations ..... Just hate 'small print rip offs'

Room Tip: Some of the suites are huge ...... But very poor windows (claiming sea views)
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  • Stayed: April 2014, travelled with family
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9  Thank ALP777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 17 April 2014

Dear ALP777,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

We are happy to read that you enjoyed the resort and beach. There is a regular service provided by Al Hamra Village throughout the compound for AED3.00. The resort is developing but there currently other hotels to choose from for alternative dining experiences, golf course and marina. We provide complimentary wi-fi access in all public areas and in our business centre where guests can choose either MAC or PC computers. Service to our guests is of paramount importance to us and we take your feedback seriously.

We hope that you would consider choosing Waldorf Astoria Ras Al Khaimah for another holiday whilst visiting the Emirate.

Yours sincerely,


Andre Herrenschmidt
General Manager

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Reviewed 13 April 2014

My family and I stayed at the hotel for 2 nights in April 2014. The hotel is truly beautiful and definitely has lots of luxury. The rooms were spacious and very comfortable. The staff were very helpful and always available. At night the hotel lights up and can be seen for miles, which was beautiful. I had no complaints at all about this hotel and it is definitely 5 star.

My children ages 6, 5 and 1 really enjoyed the pool area and liked when there were ice lollies given to them by the hotel at 3pm. Our rooms were very quiet and you could not hear anything outside once inside.

Like any other 5 star hotel, the food was overpriced but you should expect that when you go to such a resort.

I will definitely go back to this hotel and would recommend it to friends.

  • Stayed: April 2014, travelled with family
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Thank vikkia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 17 April 2014

Dear vikkia80,

Thank you for sharing your kind review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

It is a joy for us to read that you enjoyed your family holiday and that your children enjoyed the iced lollipops. Thank you for highlighting you room appreciation and the service provided by our team members

Your recommendation of our hotel is appreciated and I hope that you and your family will keep Waldorf Astoria Ras Al Khaimah your favorite destination whenever you are visiting Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager

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Reviewed 10 April 2014 via mobile

Being an HHonours member for long, I have always preferred Hilton chain hotels to celebrate my special occasions. This time my choice came to Waldorf Astoria RAK for my first anniversary with my wife. First of all, I have been greeted with a 30 min delay in the valet parking for someone to pick up our one and only suitcase. Yet after standing at the check in desk for more than 15 minutes, the receptionist told us the room is still not ready taking into consideration its way after 4 pm now!! The check in time as per hotel rules is 2 pm. Now its 4.27 pm and I am still waiting the lobby, drinking some tea from my own expenses. I will never come back to this hotel again.

Stayed: April 2014, travelled as a couple
9  Thank daneeuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 12 April 2014

Dear daneeuk,

Thank you for taking the time to share your feedback on TripAdvisor following your recent stay.

Your invaluable feedback is important to us so that we ensure that we continually deliver high standards at Waldorf Astoria. I was concerned to read that your anniversary celebration did not meet some of your expectations.

Rest assured that every point in your feedback had been duly noted. I have asked the Managers responsible for the department to ensure that all service standards are met.

Thank you once again for sharing your feedback on Tripadvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Waldorf Astoria in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality.

Yours sincerely,


Andre Herrenschmidt
General Manager

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Reviewed 9 April 2014

We spent a couple of days with our 3 young kids at the Waldorf. The property is huge, with lots of rooms. It reminded me of Emirates Palace in Abu Dhabi. It is a very busy place.The rooms are spacious and comfortable. However, the hotel seemed understaffed and as a result service was slow everywhere. From check in, to the pool area, to the lunch restaurant. When we did get someone's attention, everyone was extremely friendly and helpful, but they just were short staffed. Management really needs to look into this issue.

We had dinner at both the steakhouse, Lexington Grill and the Japanese restaurant, Umi. Both were outstanding, The food was excellent. Highly recommend both.

Overall, was great to get away for a couple of days. However, just keep in mind it's a huge resort and is very busy.

  • Stayed: April 2014, travelled with family
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3  Thank Sam017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 10 April 2014

Dear Sam017

Thank you for sharing your kind review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

From your comments I understand that you were pleased with the rooms, dining experience and friendliness of our team members. It is with regret that you feel that the hotel is understaffed.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another unforgettable stay at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager

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Reviewed 8 April 2014

This Hotel is absolutely wonderful. We cannot sing its praises enough and of the staff working there, who all went above and beyond both professionalism and friendliness to make us feel special throughout our visit.
The rooms are beyond luxurious, even by UAE standards, and so spacious and well planned that you would find it difficult to improve them. The beds are the most comfortable that I have ever slept in and always re-dressed with beautiful bed linens, and the room layout, with separate dressing area and large bathroom, and a beautiful balcony overlooking the golf course, was so well thought through. I do agree with other reviews that the lighting switches were a bit overwhelming at first but there is a master switch that turns off everything when you want to sleep.
The pools are kept immaculate and with a choice of the huge free form pool and a quieter lap pool for those of us who like to do a bit of exercise, plus another with beautiful fountains, all preferences are catered for. The gardens are beautiful and look as though they have been there for ever, not just eight months and the standard of upkeep on the beach and around the hotel was immaculate.
I am a great believer that any service industry is only as good as its staff and the staff here are simply the best, so all credit to them and their commitment to making guests feel happy and the training that they must have received. I feel as though we have left friends behind there, not just people doing a good job. All of the restaurant staff are lovely, especially Sabina, Alexander, Millicent, Rebeka and Ashraf, and also the chefs, including Annise, who prepared such a wonderful buffet breakfast and dinner that we were overwhelmed by the choice and the attention to detail. Making a special cake and singing to me for my birthday was a lovely gesture and much appreciated.
I would also like here to thank the staff on reception, and the bus driver who took us to Dubai, as they also went beyond just providing good service into doing everything possible to make our stay special.
If you want a beautiful beach, sheer luxury and to be pampered, without the traffic and bustle of Dubai but still in reach of its sights and Arabian splendour, then this hotel is perfect.

Room Tip: Deluxe room overlooking the golf course had wonderful views, if you ask for a higher floor.
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  • Stayed: April 2014, travelled as a couple
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Thank Gill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 10 April 2014

Dear Gill H,

Thank you for sharing your kind review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

It is a joy for us to read that you enjoyed your luxurious experience at the hotel especially the hospitality service that was provided by our team members. I have shared your compliments with Sabina, Alexander, Milicent, Rebeka, Ashraf and Annise they were delighted that their service and efforts were appreciated.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another unforgettable stay at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager

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Reviewed 7 April 2014

the hotel has some views and good staff but few don't know their job, on fine Monday when i was getting ready to check out ,i plan to have a morning swim at the lap pool around 6:30am .i went to the ladies wash room for my surprise i saw one security guy name on his shirt umid sleeping in the wash room so i waked him up and ask him why is he in ladies wash room .but can not understand my English well which i think is very bad for some stuff to do such things .a big hotel like Waldorf.just some few mistake but it was a good place to be .still have more time to improve .

Room Tip: sea view was my best choice
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  • Stayed: April 2014, travelled with family
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Thank osman683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 9 April 2014

Dear Osman683,

Thank you for sharing your review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

I was most disappointed to read that you were not completely satisfied with your experience during your recent stay with us. I have noted your comment about our security team member, this has been reported to the head of department for appropriate action.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at the Waldorf Astoria Ras Al Khaimah

Yours sincerely,


Andre Herrenschmidt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Ras Al Khaimah

Address: Vienna Street | Al Hamra Village, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ras Al Khaimah
#1 On the Beach Hotel in Ras Al Khaimah
Price Range: £178 - £446 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Ras Al Khaimah 5*
Number of rooms: 346
Official Description (provided by the hotel):
Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more   less 
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Waldorf Astoria Ras Al Khaimah

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