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“Disappointing !” 3 of 5 bubbles
Review of Waldorf Astoria Ras Al Khaimah

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Waldorf Astoria Ras Al Khaimah
Ranked #1 of 26 Hotels in Ras Al Khaimah
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing !”
3 of 5 bubbles Reviewed 18 April 2014

We air iced to the hotel yesterday afternoon ... First I was disappointed with the pool ... Only 2 pools in the whole giant hotel ! And the setup of the pool chairs are not friendly .
We ordered some food on the pool it came cold though it's not cheap at all ! ( 90 Dhs for a burger ) . You would easily notice lack of staff on the pool area .
I stayed last year in Hilton resort and spa and it was much better by far . I thought I would try this hotel as it's more recent and scored number 1 on trip advisor but unfortunately the reviews failed me this time !
The pool temperature was freezing so the kids couldn't swim for half of the day !

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Rania H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 19 April 2014
Dear Rania H,

Thank you for sharing your valuable review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

Indeed it is only through comments that we can strive to improve our hotel and services. I am sorry that we were not able to meet your expectations in regards to the overall pool experience, food quality and pricing. Rest assured that I have addressed your comments to all departments concerned in order to improve following issues.

We do hope that we will be able to welcome you once again in the near future, please do not hesitate to contact me directly if I can be of assistance.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,957 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (515)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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English first
peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 April 2014

As a seasoned traveller this hotel is one of the best, great location on the beach and fantastic beach. However for a 5 star resort something small is lacking. The food was excellent although service at Lexington was hopeless on the 2 times we went. If you want pool service it is non existent and the pool bar is too small for the resort size and have too wait at lunch. Rooms are exceptional and clean. The ligting system is a mystery to most guests I suspect and very complicated in the rooms.There is no entertainment at all at night and something may have helped.Liked the holiday but comes up short compared to say the One and Only hotel experience.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Paul V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 19 April 2014
Dear Paul V,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

We are happy to read you had enjoyed the hotel location, beach and cleanliness of the rooms.

Thank you for highlighting your service delivery concerns, I would like to assure you that we view these matters in a serious light and we always strive to improve on any of the issues affecting our service delivery.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

First things first, there was one thing I didn't like so much about this otherwise fantastic hotel. The floor plans are a bit odd, I was staying in room 803 as part of a group hosted by Porsche MEA. My colleagues were spread all over the hotel, and as we arrived we all got into the same lift, expecting that once we are on the eighth floor where me and another colleague were staying we would find our room. After much running around and walking, we had just arrived after a red-eye flight we figured that our rooms were in another tower.
That was confusing and because we didn't know (we went to breakfast after checking-in) was a bit irritating. But after that was sorted out, the hotel was fabulous. Maybe a layout map at the lobby level could be a good idea, especially when groups travel and stay in disparate rooms.
It is rare to compliment the F&B but this property had truly good food across its various restaurants, the seasoned traveller may pooh-pooh the breakfast at most hotels, but here it was actually quite good.
Also, great staff - friendly helpful, beautiful beach, attentive service and all that. I was only here for a night, but genuinely one of the most memorable such trips I have taken.

Room Tip: try and get a view of the beach!
See more room tips
  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KushanMitra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 19 April 2014
Dear KushanMitra,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

We are delighted to read that you enjoyable experience in the hotel. You have provided very detailed information to give us a clear idea what aspects made your overall stay so pleasant.

I have noted your comments with regards to room map and rest assured that your feedback had been duly noted.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 14 April 2014

We arrived at 1pm to absolute carnage in the valet parking...cars everywhere, didn't seem to be self parking so had to wait 30 mins for some assistance. Went to reception 1.30pm to be told as check in was 2pm room wasn't ready. Went for lunch in the arabic restaurant which was very nice and they made a real fuss of us as it was our wedding anniversary but it was past 2.30pm before our room was ready. We stayed in a deluxe king room with sea view which had an amazing corner baloney and such a comfy bed...could not fault the room. Pool was amazing and a great selection of none alcoholic drinks. We went back up to the room and ordered 2 cafe lattes which were aed32 each on the menu...to our surprise when the bill arrived aed97 (aed64 plus 10% plus a aed25 tray fee for bringing it up)! Later that evening we ordered a toasted sandwich and a pizza which came to aed200 and was very unpleasant, we didn't even eat it. A real shame as such a stunning hotel.......

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Amy241080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 17 April 2014
Dear Amy241080,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

We would like to thank you for highlighting the business of the hotel and the initial parking wait that you needed to endure. Check-in time is 15.00 each day and our teams do the utmost to ensure that all rooms are ready on time.

We are disappointed that you feel wrongly charged for the standard tray and service charges. Service to our guests is of paramount importance to us and we take your feedback seriously. I was happy to read that you felt well looked after in Marjan for your wedding anniversary.

Please let us know when you plan to visit us again, we would be very happy to welcome you back for at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 bubbles Reviewed 14 April 2014

I thought this cheap practice went out years ago! No.... Here in A 5 STAR HOTEL ......ITS AN EXTRA CHARGE IN YOUR ROOM OF £8/day. PRETTY PATHETIC!
it's a good hotel and a lovely resort ..... A better beach than Dubai, lots of reasons to come here. But, you are trapped in this and sister Hilton Hotel .... As the local shopping mall has modest restaurant facilities ...... And there is no complementary shuttle from the hotel either.
Normally, I'm relaxed about vacations ..... Just hate 'small print rip offs'

Room Tip: Some of the suites are huge ...... But very poor windows (claiming sea views)
See more room tips
  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank ALP777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 17 April 2014
Dear ALP777,

Thank you very much for sharing your feedback regarding your stay at the Waldorf Astoria Ras Al Khaimah.

We are happy to read that you enjoyed the resort and beach. There is a regular service provided by Al Hamra Village throughout the compound for AED3.00. The resort is developing but there currently other hotels to choose from for alternative dining experiences, golf course and marina. We provide complimentary wi-fi access in all public areas and in our business centre where guests can choose either MAC or PC computers. Service to our guests is of paramount importance to us and we take your feedback seriously.

We hope that you would consider choosing Waldorf Astoria Ras Al Khaimah for another holiday whilst visiting the Emirate.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
73 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

My family and I stayed at the hotel for 2 nights in April 2014. The hotel is truly beautiful and definitely has lots of luxury. The rooms were spacious and very comfortable. The staff were very helpful and always available. At night the hotel lights up and can be seen for miles, which was beautiful. I had no complaints at all about this hotel and it is definitely 5 star.

My children ages 6, 5 and 1 really enjoyed the pool area and liked when there were ice lollies given to them by the hotel at 3pm. Our rooms were very quiet and you could not hear anything outside once inside.

Like any other 5 star hotel, the food was overpriced but you should expect that when you go to such a resort.

I will definitely go back to this hotel and would recommend it to friends.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vikkia80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 17 April 2014
Dear vikkia80,

Thank you for sharing your kind review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

It is a joy for us to read that you enjoyed your family holiday and that your children enjoyed the iced lollipops. Thank you for highlighting you room appreciation and the service provided by our team members

Your recommendation of our hotel is appreciated and I hope that you and your family will keep Waldorf Astoria Ras Al Khaimah your favorite destination whenever you are visiting Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 10 April 2014 via mobile

Being an HHonours member for long, I have always preferred Hilton chain hotels to celebrate my special occasions. This time my choice came to Waldorf Astoria RAK for my first anniversary with my wife. First of all, I have been greeted with a 30 min delay in the valet parking for someone to pick up our one and only suitcase. Yet after standing at the check in desk for more than 15 minutes, the receptionist told us the room is still not ready taking into consideration its way after 4 pm now!! The check in time as per hotel rules is 2 pm. Now its 4.27 pm and I am still waiting the lobby, drinking some tea from my own expenses. I will never come back to this hotel again.

Stayed April 2014, travelled as a couple
Helpful?
9 Thank daneeuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this review, 12 April 2014
Dear daneeuk,

Thank you for taking the time to share your feedback on TripAdvisor following your recent stay.

Your invaluable feedback is important to us so that we ensure that we continually deliver high standards at Waldorf Astoria. I was concerned to read that your anniversary celebration did not meet some of your expectations.

Rest assured that every point in your feedback had been duly noted. I have asked the Managers responsible for the department to ensure that all service standards are met.

Thank you once again for sharing your feedback on Tripadvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Waldorf Astoria in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality.

Yours sincerely,


Andre Herrenschmidt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Ras Al Khaimah

Property: Waldorf Astoria Ras Al Khaimah
Address: Vienna Street | Al Hamra Village, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ras Al Khaimah
#1 On the Beach Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waldorf Astoria Ras Al Khaimah 5*
Number of rooms: 346
Official Description (provided by the hotel):
Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more   less 
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Also Known As:
Waldorf Astoria Ras Al Khaimah

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