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“Just Amazing”

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Waldorf Astoria Ras Al Khaimah
Ranked #1 of 28 Hotels in Ras Al Khaimah
Certificate of Excellence
Reviewed 1 June 2014

Just got back from the Waldorf. We stayed there for 7nights and i have to say by the third day I was feeling uncomfortable…….because I knew i would have to leave this place. The Hotel is superbly decked out. It looks amazing. Definitely one of the best I have been to. The service too was just noticeably amazing. All staff greet you with warmth- genuine warmth. People Like Amit, Dinesh, Sunil, Anurag to name a few. If we wanted something that was not on the menu, they sorted it. The restaurants were great for food and service. The buffet restaurant was great and Umi.
I had no idea the Waldorf group had this in them.

  • Stayed: May 2014, travelled with family
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2  Thank MitulP69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 4 June 2014

Dear MitulP69,

Thank you for your kind review about your recent experience with us at Waldorf Astoria Ras Al Khaimah.

We were delighted to read that you enjoyed your week long stay with us and didn’t want to leave. Thank you for highlighting the service and our various restaurants. I have shared your feedback with the various team members that you mentioned, they are thrilled.

We all look forward to welcoming you back to the Waldorf Astoria Ras Al Khaimah again in the future.

Yours sincerely,

Andre Herrenschmidt
General Manager

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2,182 - 2,188 of 3,612 reviews

Reviewed 1 June 2014

Allow me to start with the most important part: the staff and the service.

From the welcome to final billing, the service is outstanding. First and foremost, special thanks to Ms. Stephanie @ reception, who accommodated us and upgraded our rooms to make sure that the rooms we had booked (3 months in advance) were connected. From there, we had an outstanding setup. Special thanks also go to Mr. Joseph @ the pool, and Mr. Ahmed (or was it Mohamed? apologies!) and Mr. Saoud @ the concierge.

Having said that... the real review. The Plus:

- the rooms are just stunningly beautiful. The furniture, decorations, the walk-in area and closets, tiny little details like the top of the beds, decorated with two spheres reminding you of sea waves. Elegant, stylish, spacious. Rooms were just perfect.

- There is a huge choice of pools. One area i haven't seen mentioned is that there is an area, with its own pool, dedicated to adults. Makes total sense in such a facility. The pools are surrounded by cabanas, and, unlike other places, are available to all for use (first come...);

- the beach is huge. When we were there there was hardly anybody... we were not lucky as the sea was not good during the first two days. But as long as you beach early morning, it'll be perfect

- the Umi restaurant was just oustanding. We introduced one of us to her first Jap experience through a very nice Teppanyaki show. Simple, the way Japanese cuisine is meant to be

- the peacock hall is beautiful, we ended-up taking "fashion photos" there.

Now... to achieve perfection though, in my view there are still a few points to work on:

- the buffet is good, but could be better. We found it to be always the same, and the choice, overall, was limited;

- the service at the pools and at the beach was inconsistent. During the first two days they spoiled us with cold and refreshing towels, regular visits to see if we needed anything... then people disappeared. On the beach we were totally on our own. Had it stayed at the first day standard, it would have been perfect.

Would I recommend it? by all means. one of the best stays ever. There are plenty of hotels where you are met by a smile, but it often feels artificial. Not at the Waldorf, were we truly felt welcomed.

g

  • Stayed: May 2014, travelled with family
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1  Thank sgnappo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 4 June 2014

Dear sgnappo,

Thank you very much for taking the time and sharing your experience with us on Trip Advisor. I am delighted to learn that you had a wonderful stay with us. All your kind comments are truly appreciated.

Thank you for sharing your concerns about the inconsistent service at the pool side, this has been raised with the appropriate department head for immediate action.

Your kind acknowledgement of our team members is greatly appreciated and it is always with great pleasure that we are able to extend such warm recognition of their efforts.
We all look forward to welcoming you back to the Waldorf Astoria Ras Al Khaimah again in the future.

Yours sincerely,

Andre Herrenschmidt
General Manager

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Reviewed 1 June 2014

My sister and I took two days out from the bustling city of Dubai to head to the coast. The hotel itself was amazing. We were met by our personal concierge on check in who offered to take us on a tour of the hotel. We politely declined and decided to explore by ourselves. Our spacious twin queen bed room had beautiful views of the pool and the sea. We sat each evening on our balcony enjoying drinks. The steak restaurant was great and the grills were delicious. The Japanese restaurant was equally as good. We enjoyed lounging by the pool each day in the Cabanas which ensured we were cool but we also got a tan. The service staff were amazing they could not have done enough for us.

  • Stayed: May 2014, travelled with friends
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1  Thank Siobh73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 4 June 2014

Dear Siobh73,

Thank you for your kind review about your recent experience with us at Waldorf Astoria Ras Al Khaimah.

I am delighted that you and your sister enjoyed your stay with us and that you appreciated some peace time away from Dubai. Your comments are hugely appreciated and it is a pleasure to read that you enjoyed our restaurants and the cabanas.

We all look forward to welcoming you both back to the Waldorf Astoria Ras Al Khaimah again in the future.

Yours sincerely,

Andre Herrenschmidt
General Manager

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Reviewed 31 May 2014 via mobile

I stayed here with my husband and, like many guests, we both agreed that the Waldorf Astoria RAK is the most luxurious place we've ever been to. The experience was well beyond expectations from check-in to check-out. We loved our beautifully decorated tower room, the pool area, the well manicured gardens, the 17th floor cocktail bar (the Arabian daiquiri is highly recommended!), the food, the service. Such attention to detail is remarkable. Congratulations to the staff and management for raising the bar so high in this business.

Stayed: May 2014, travelled as a couple
2  Thank CorinaandKristof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 1 June 2014

Dear CorinaandKristof,

Thank you for your kind review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

We are delighted to read that you and your husband enjoyed your stay with us and it was well beyond your expectations. Thank you for your congratulations, I have shared this with our teams, they are delighted to have their efforts appreciated.

Please let us know when you plan to visit us again, we would be very happy to welcome you and your husband back for another enjoyable stay at the Waldorf Astoria Ras Al Khaimah.

Yours sincerely,


Andre Herrenschmidt
General Manager

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Reviewed 31 May 2014

Excellent Hotel and amazing service, keep it up.

It's a very beautiful hotel and landscape, the staff were amazing and they were really helpful and welcoming, i went there with my wife and looking forward to stay there again.

  • Stayed: May 2014, travelled as a couple
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1  Thank Rightfull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 1 June 2014

Dear Rightful,

Thank you for your kind review about your recent stay with us at Waldorf Astoria Ras Al Khaimah.

We were delighted to read that you were impressed with the hotel and gardens. Your recommendation of our hotel is appreciated and I hope that you will keep the Waldorf Astoria Ras Al Khaimah your favourite getaway and we look forward to welcoming you back in due course.

Yours sincerely,


Andre Herrenschmidt
General Manager

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Reviewed 30 May 2014

Staying at the hotel right now. Can't believe how amazing this place is. From the moment we arrived the hotel has been first class. The rooms are outstanding great decor, enough space for a family of 4. The restaurants are outstanding. Very high class. The pools are fabulous nice and big for the kids, never feels too crowded. Kids club has some great activities to keep the little ones occupied. Great staff so accommodating and friendly. The adult pool is the best place to unwind and switch off to the world. Cabana's, chillaxing music ...what more do you need. The staff in the Al Qasar restaurant have been so nice to us, the chef has gone out of his way to make some special dishes my son likes. If you want to be surrounded by luxury, great food, attentive staff this is the place for you. Well done to Waldorf Astoria RAK.

  • Stayed: May 2014
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2  Thank Acarribon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 1 June 2014

Dear Acaribbon,

Thank you for your kind review about your current stay with us at Waldorf Astoria Ras Al Khaimah.

We are delighted to read that you are so happy with us that that your children are being spoilt by our chefs and kids club team. I have shared your comments with the team members and they are delighted at your comments. I hope that you continue to enjoy the rest of your stay with us.

We all look forward to welcoming you back to the Waldorf Astoria Ras Al Khaimah again in the future.

Yours sincerely


Andre Herrenschmidt
General Manager

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Reviewed 30 May 2014

The room beats the suite I had in Vegas. By a distance. Unbelievable.

The value? Exceptional.

The food? Acceptable.

Actually the food was better from the pool side bar than from the restaurant we went to - a Sushi/Asian restaurant, that was quite simply strange. Nothing wrong with it, but it failed to deliver that Asian experience you would normally get.

The room was something to behold, vast in every way, from the dressing room, the walk in wardrobe, the sitting area, the bed, and the bathroom - to the balcony and the views.

I would highly recommend this hotel for a weekend break for ME residents. It is FAR better than its poor NYC relation.

Room Tip: Get an upgrade to a Junior Suite - unbelievable.
See more room tips
  • Stayed: April 2014, travelled with friends
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1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndreHerrenschmidt01, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 1 June 2014

Dear David W,

Thank you for your review about your recent stay with us at Waldorf Astoria Ras Al Khaimah. I was delighted to read that you were impressed with your suite. Thank you for also sharing your views on our Japanese restaurant UMI.

I hope that you will keep the Waldorf Astoria Ras Al Khaimah your favourite getaway and we look forward to welcoming you back in due course.

Yours sincerely,

Andre Herrenschmidt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Ras Al Khaimah

Address: Vienna Street | Al Hamra Village, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Ras Al Khaimah
#1 On the Beach Hotel in Ras Al Khaimah
Price Range: £153 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Ras Al Khaimah 5*
Number of rooms: 346
Official Description (provided by the hotel):
Inspired by the palaces of the Arabian Peninsula, Waldorf Astoria Ras Al Khaimah, ideally located 50 minutes from Dubai International Airport, will bring the legendary true Waldorf service to one of the most alluring beach front locations in the Middle East. An 18 hole championship golf course and a 350 metre private beach are set against the blue water of the Arabian Sea. The Waldorf Astoria Ras al Khaimah, will be a true luxury resort. The setting of this magnificent hotel will be matched by the unparalleled facilities with its stylish dining and entertainment venues, sophisticated conference and event facilities and its luxurious spa experiences available to guests. The 346 deluxe rooms and suites reflect the palatial surroundings and offer the luxuries of space and tranquillity. Each room extends over at least 72 square metres and offers panoramic views of the Arabian Sea, championship golf course and the impressive Al Hajjar Mountains on the horizon.Waldorf Astoria Ras Al Khaimah is home to ten bespoke restaurants and bars, offering an exclusive range of dining and entertainment experiences to suit every mood and flavour. From signature restaurants with succulent steaks and grills at the US steakhouse Lexington Grill, Japanese cuisine with sushi and teppanyaki at UMI, Middle Eastern flavours at Marjan and international dining experiences at Qasr Al Bahar to open air pool and beach side restaurants, elegant tea and coffee lounges serving light meals and traditional high tea and the vibrant night club, 17squared, on the 17th floor. A place of relaxation and restoration; the hotel's spa will offer signature treatments combined with exceptional care to create a place where guests can surrender and restore personal well-being. The gymnasium will feature an extensive range of Technogym equipment as well as a whirlpool and a sauna. Guests can relax in the two outdoor chilled pools and one the 350 meter white sandy beach. Waldorf Astoria Ras Al Khaimah offers a unique and timeless setting for gatherings and events of all descriptions. With the personalized service by dedicated event team this luxury property is the perfect location to host spectacular private celebrations, corporate conferences, team building activities, intimate beach weddings, cocktail parties, product launches and executive meetings. The hotel features a VIP arrival hall and multiple pre-function spaces, making it a spectacular venue for weddings, galas and high end corporate events. ... more   less 
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Waldorf Astoria Ras Al Khaimah

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