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Reviewed 5 January 2019 via mobile

We have been before to this hotel but this time was totally bad, starting by the check in that our room where not as requested and they gives one of the rooms late, the lady didn't inform the break fast wasn't included and at the end they told us but when we were already finishing, of course the breakfast was ruined at last the manager didn't solve anything. I work in tourism and after 10 years in the region I didn't expect this from this hotel.

Date of stay: January 2019
Trip type: Travelled with family
1  Thank Ivonne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlanStocker, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 6 January 2019

Dear Ivonne A,

Thank you very much for sharing your review about your experience with us.

I would like to convey our heartfelt apologies for the inconvenience you have encountered during your stay. It is with regret to learn of your disappointment regarding your check in and dining experience.

I would like to assure you that we are closely monitoring all of our guest feedback with each department head to ensure that we will not face the same issues again in the future.

I hope that you will allow us the opportunity to restore your faith in Waldorf Astoria Ras Al Khaimah and thank you again for taking the time to leave your feedback.

Your sincerely,

Alan Stocker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2019

The hotel and facilities were second to none, the staff were always polite and the front of house were very generous in upgrading our room without us asking.
The prime issue I had is the half board package that is on offer. For dinner itself, you can only use your half board package at the buffet restaurant. The buffet itself was very poor in terms of variety and quality, the staff were over run because it was ridiculously busy and with two young children it was the last place that I wanted to be in. There is a choice in redeeming vouchers which can be used in other restaurants on site - to the value of 120 AED. However the price of starter in the steak house was something like 80AED - therefore the vouchers covered very little, which I find to be really deceptive if I am frank. A quality hotel such as Waldorf should provide quality dinner if selling 'Half-Board', for the price being paid - that is the least that I expect as a customer.

Date of stay: April 2018
3  Thank rayrahman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlanStocker, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 6 January 2019

Dear rayrahman,

Thank you very much for sharing your review about your experience with us.
I was delighted to read that you and your partner enjoyed your stay at Waldorf Astoria Ras Al Khaimah and appreciated your upgraded room and helpfulness of the team.

On another note I regret to hear that your expectations with dinner in buffet restaurant and half board options were not met. I would like to assure you that we are closely monitoring all of our guest feedback with each department head and working closely on improving our services.

Please let us know when you plan to visit us again, we would be very happy to welcome you and your partner back for another memorable stay at Waldorf Astoria Ras Al Khaimah.

Your sincerely,

Alan Stocker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2019

We returned to the Waldorf in November for a week having stayed at the hotel several times over the last few years. As a couple from the UK we enjoy visiting Dubai but if we want to stay in a luxury beachfront property away from the hustle and bustle of Dubai we head off on the hour taxi trip to Ras al Khaimah.

We return because it’s a delightful property with fantastic staff and is situated in an area which exudes relaxation. There are several restaurants and bars within easy walking distance and a glorious golf course just across the road.A 20 minute walk to the local shopping centre.

The hotels restaurants all offer high quality fare and sun beds are plentiful at either of the two pools or on the beach. We preferred the adults pool and were well looked after, particularly by Breeze who took great care every day to make sure we had all we needed.

It’s not difficult to recommend this hotel for its location, the luxurious premises itself and it’s totally customer focussed staff, but compared to similar properties in Dubai the cost is also a pleasant surprise!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank AlanBmald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlanStocker, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 6 January 2019

Dear AlanBmald,

Thank you very much for sharing your detailed review on Trip Advisor about your experience with us.

I was delighted to read that you and your partner enjoyed your stay at Waldorf Astoria Ras Al Khaimah and appreciated the hotel facilities and dedicated service provided by our team members.

Please let us know when you plan to visit us again, we would be very happy to welcome you and your partner back for another wonderful stay at Waldorf Astoria Ras Al Khaimah.

Your sincerely,

Alan Stocker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2019

This was a very enjoyable break, could not fault the hotel and staff. Food was excellent and rooms kept clean. There was a mix up with our booking on arrival but was not the hotels fault but the local travel company who organised it and although late in the evening the hotel staff sorted it out in a very professional manner.

Date of stay: December 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria
1  Thank PeterB7878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlanStocker, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 6 January 2019

Dear PeterB7878

Thank you very much for sharing your detailed review on Trip Advisor about your experience with us.

I was delighted to read that overall you and your friends enjoyed your stay at Waldorf Astoria Ras Al Khaimah and appreciated the service provided by our team members.

Please let us know when you plan to visit us again, we would be very happy to welcome you and your friends back for another memorable stay at Waldorf Astoria Ras Al Khaimah.

Your sincerely,


Alan Stocker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2019

The Waldorf Astoria RAK is a quick, 90-minute drive from Dubai (avoid the work rush hour timings) and provided our family of four with both an easy early check-in and late check-out.

The golf course view room with terrace was ideally sized for four of us, with an enormous bathroom and separate dressing area.

The best thing about this property is the tremendous sense of space - even in the busy festive period, the restaurants, pool, and beach area never felt over-crowded.

Steak dinner at Lexington Grill and al fresco lunch at the Azure all recommended, and the hotel is an easy walk to the Belgian Beer Cafe and other F&B choices.

The cabanas at the adult lap pool are wonderfully relaxing, and the beach is also expansive and stunning (devoid of all of the construction and obstructed views in Dubai) - we never had an issue finding sunbeds during our stay.

Highly recommend a weekend away at this destination - the smiling and accessible staff, sense of space and relaxation, and beachside setting are all fantastic.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank GCCBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlanStocker, General Manager at Waldorf Astoria Ras Al Khaimah, responded to this reviewResponded 6 January 2019

Dear GCC Bee,

Thank you very much for sharing your detailed review on Trip Advisor about your experience with us.

I was delighted to read that you and your family enjoyed your stay at Waldorf Astoria Ras Al Khaimah and appreciated your golf course view room with terrace, specious areas of the property, relaxing atmosphere at recreation area and your dining experience, in particular at Lexington Grill and Azure restaurants.

Please let us know when you plan to visit us again, we would be very happy to welcome you and your family back for another memorable stay at Waldorf Astoria Ras Al Khaimah.

Your sincerely,


Alan Stocker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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