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“New Hotel no facilities”

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Marjan Island Resort & Spa
Ranked #10 of 28 Hotels in Ras Al Khaimah
Reviewed 28 May 2014

The hotel is luxury furnished,every thing is new. the food is very good and rich and the outdoor pool is nice.

but the beach is dirty and not served, there is no facilities .
too much flies in the surrounding.

  • Stayed: April 2014, travelled with family
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1  Thank Honein E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island R, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 29 May 2014

Dear Honein,

Thank you for your review, It was a pleasure having you in Marjan Island Resort & Spa.

We appreciate the feedback you have provided us in regards to the beach and the facilities.

Marjan Island Resort has ample facilities for you and your family. we have recently launched the Pirates club for children, it includes arcade games, Billiard and a pizzeria to enjoy a freshly baked Pizza from our Pizza oven.

We have a dedicated area for water sports that include jet ski, fly board, Knee board, 2 indoor pools and an outdoor pool to cater for families and a complimentary bike ride on check in.


We look forward to having you and your family visit us very soon.


Roger Tannous
General Manager

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550 - 556 of 780 reviews

Reviewed 27 May 2014

We booked because the rate was pretty low for a 5 star hotel - and we didnt know the day of our check-in was only the 2nd opening day of the hotel :) And it didnt feel like that. I checked-in ahead of my fiance and the booking was under his name. My fiance called the hotel and explained. We thought they would not allow this but when I came and told the receptionist she was able to identify me and told me that I don't need any deposit money just my ID and was immediately escorted to the room.

The room is majestic. It is really nice. I loved the balcony facing the pool and the beach! :D I love the corner sofa, and the intelligent TV. The bathroom is also great.

I told the concierge that I wanted to visit the beach and was informed that it wasnt ready but he can escort me using the club car. I went there and only saw sun beds and no staff attending to you but there is a bar selling drinks. Understandable since its only the second day. I had a peaceful time and when I was about to go back, the bar staff asked if I needed to club car, but I told them I am fine to walk.

Room service dinner was good. Breakfast was also good but needs more variety. After breakfast we walked around the property, it was huge. The boardwalk idea is great! Can't wait to see when it is open :)

We had a couples massage and spa service was excellent. The manager made sure we were attended to. We had great therapists as well - an Indian lady and a Filipina. Tea and cookies were served. After our massage, we had some time (as we asked for late check out) to go to the jacuzzi and indoor pool. Even though the females and males were separated, given that it was only the 3rd day of opening and there werent many guests, we were allowed an hour in the male area.

Great stay and even greater potential.

  • Stayed: March 2014, travelled as a couple
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1  Thank Geninna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island R, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 29 May 2014

Dear Geninna,

Thank you for your review.
we are please to see you have enjoyed your time at Marjan Island Resort & Spa.

A lot has changed since you visited, we have opened an authentic Moroccan Restaurant, an Italian Pizzeria and the ultimate fun zone for the children; the Pirates Club.

We have also added new treatments to our spa menu so you can relax and enjoy the serenity of Lamar Spa.

Looking forward to seeing you very soon at Marjan Island Resort & Spa.


Roger Tannous
General Manager

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Reviewed 25 May 2014

We are a family with 2 kids, stayed 2 nights for a weekend, We really enjoyed our stay & here is some points

Thumps Ups:
Very welcoming hotel ,Nicely luxury designs, friendly staff , Great location on Marjan Island , big rooms , comfortable sleep & well designed bath room , rich breakfast , water activities on the beach , they have play ground area , Pirates club for games & fun , huge outdoor swimming pool & they have 2 indoor pool one of them for ladies only…

Thumps Down:
Poor water pressure in the bathroom , heat control poor as well , Very Very Very slow check out, very poor check out management as we asked them to extend our check out till 1 PM to perform our prayer but they refused that & said 12 means 12 … I went down to do the checkout & shocked of very long Q on the desk ,, I had to wait for more than 45 minutes to finish & then I waited another one hour waiting for the boy to take our luggage down…. So what nonsense is that... they refused to give me the room for 1 hour but their poor management allow me to stay in the for room 2 hours.

  • Stayed: May 2014, travelled with family
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1  Thank HMoosawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island R, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 29 May 2014

Dear HMoosawi,

Thank you for your review about Marjan Island Resort & Spa.
We are glad to see that you & your family have enjoyed your stay at the Resort.

We have taken all your comments in to consideration and we assure you that you will not face that same on your next visit.

We are looking forward to welcoming you and your family to Marjan Island Resort & Spa very soon.

Thank you

Roger Tannous
General Manager

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Reviewed 22 May 2014

One of the very few best hotel resorts we ever stayed.

We booked this hotel through deal on half board basis for 2 adults + 2 kids and never regretted

Pros
- Very good price (may be cuz of the deal)
- Good customer service and fast check-in eventhough it was rush
- Neat and clean room – was staying in marjan suite with balcony and sea view
- Good comfortable bed and amnesties
- Excellent food choice and variety. Local cuisines were amazing
- Nice clean indoor and outdoor pools. Eventhough didn’t get a chance to use the Gym looked well equipped
- Great private beach across the road where we were transported to in a buggy and pretty good coverage of active lifeguards (not like sitting in a corner and playing on their mobiles)


Cons
Nothing really to report.

Also we forgot our charger in the room and when called, it was couriered without any delay as followed up if we received it intact.

Had a small confusion on the spa as we send a booking but didn’t get any confirmation. However got a call on the day informing they are waiting for us but had to cancel since no confirmation received and we weren’t available. But got in cancelled without any issues.

Look forward to go back again.

Recommend 100%

  • Stayed: May 2014, travelled with family
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1  Thank Mohammed N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island R, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 29 May 2014

Dear Mohammed,

Thank you for your review.

It is our pleasure to welcome you to Marjan Island Resort & Spa, we are please to see that you have enjoyed your stay with us.

Hope to welcome you very soon.

Thank you
Roger Tannous

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Reviewed 19 May 2014

We really had a very great night and its really a good place to unwind...best place to stay for its great service, nice scenery in and out of the hotel. We will definitely recommend it to our friends and even we wanted to stay there again...

  • Stayed: May 2014, travelled with friends
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5  Thank Mareth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island R, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 1 June 2014

Dear Mareth,

Thank you for your review, we are delighted that you have enjoyed your stay with us.

We hope to see you visit Marjan Island Resort & Spa again very soon.


Thank you
Roger Tannous
General Manager

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Reviewed 19 May 2014

Bad service especially at the All Day Dining restaurant. We were not given what we ordered for dinner. The second time too part of the order was missing. The dishes cost us 95 and 75 aed each and it wasn't worth it at all. We were almost an hour late for our dinner waiting for the food yet they couldnt get it right. Overall average hotel. Not for couples. There were many families and kids. It's a dry hotel (no alcohol) unfortunately we didn't do our research well. Not like they mentioned it anywhere on their website. The f&b staff is all Arabic speaking and could not understand what we asked for.
We asked to replace the two small bottles of water in our room the second day and they said they won't provide. We had to pay 20 aed for a bottle of water. In all these years no hotel has ever asked us to to pay to replace water in our room.
the swimming pool is so small compared to any other 5 star hotels we've seen. Its a 'resort' for name sake, no direct beach access unlike the DOuble Tree by hilton which is next door and alomost similarly priced!
My husband had to ask for the manager while check out and only because we made an attempt to complain they waived our food charges, otherwise the manager at the All Day Dining had billed us. The only compensation was many sorries from them.
The breakfast was average, pancakes and muffins were dry assuming they were not fresh. The live station was good and so were the croissants. The flies around in the open area by the pool had a great time sharing our breakfast!
Overalll quite dead in the evenings, very frustrating to spend a day and not a happening place for young people.
I would have rather paid more and stayed at a hotel in the vicinity. Will never return. The only plus point was that they upgraded us from a premium room to a suite on check in and placed a little cake for our anniversary in the room. thanks for that.

  • Stayed: May 2014, travelled as a couple
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2  Thank rms92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island R, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 3 June 2014

Dear Rms92,

Thank you for your review of Marjan Island Resort & Spa

We apologize for the unfortunate experiences you faced while staying at Marjan Island Resort & Spa.

Your comments and suggestions will be implemented and we hope that you visit Marjan Island Resort & Spa again and enjoy the ample facilities we have launched.

Join us in our Moroccan Restaurant - Casa Maghrib for a romantic dinner for two of authentic Moroccan Food cooked by our world class chef Hassan along with live music played daily.
Lounge on the beach and enjoy a cool drink served at the Turtle beach cafe along with light snack made to order.


Hope you visit us again.
We assure you, you will not be disappointed.


Thank you

Roger Tannous
General Manager

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Reviewed 19 May 2014

Wonderful resort with good facilities and staff. We spent the weekend with friends and families and had a beautiful time viewing the sea and taking a splash in the pool. The setting is perfect for a relaxed time. The food is good. Breakfast spread is awesome. All the rooms have sea view. Great for family outings.

  • Stayed: May 2014, travelled with family
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Thank Rakhi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island R, General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 3 June 2014

Dear Rakhi,

Thank you for your review on Marjan Island Resort & Spa.

We are glad you enjoyed your stay with us and we hope to welcome back very soon to Marjan Island Resort & Spa .


Thank you

Roger Tannous
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marjan Island Resort & Spa

Address: Marjan Island Boulevard, Ras Al Khaimah 14745, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Ras Al Khaimah
#5 Spa Hotel in Ras Al Khaimah
#8 On the Beach Hotel in Ras Al Khaimah
#10 Luxury Hotel in Ras Al Khaimah
Price Range: £83 - £414 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marjan Island Resort & Spa 5*
Number of rooms: 299
Official Description (provided by the hotel):
Marjan Island Resort & Spa caters to each and every member of the family, specially the little ones; we make their stay as enjoyable as yours. it house under our roof a wide variety of services including seven restaurants and cafes, an all-day convenience store, luxury spa retreat floor and a beauty center as well as a professional barber. To get the most out of your stay and soak up the Arabian sun, we have four swimming pools, private beach, water sports facilities and an exclusive Pirates Club for our young guests as well as other leisure facilities to make your stay unforgettable. ... more   less 
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Also Known As:
Marjan Island Resort & Spa Ras Al Khaimah

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