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Reviews (976)
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Reviewed 3 weeks ago

Day 1: We checked in near to midnight, the very first thing that caught our attention was the center tent, warm colours (pictures attached) and handicraft lamp shed added to its beauty. Then was Zoomrat (a front office team guy) with a warm smile opening the door for us as we got down of the car and guiding us to the reception. Where we were given key cards (in a very informative and creative card holder) of our room. As requested they did the decoration in our room ( a surprise for my wife) perfectly well. And we were surprised by the Hotel as they upgraded our room too ( what more can I ask for!!).
later when I got down for a walk (was not sleepy due to jet lag) reaching near to concierge desk I was requested by Umar (Front office team) if I was looking for anything specific and with a warm smile, he offered me a guided tour to the resort. Umar gave me a detailed and very informative tour to the resort that I was so sure of the place for the upcoming days like it is my own place, that was when I realized how courteous the staff is. Thank you Umar Mughal.
Day 2: As we (My wife and I) stepped into the restaurant for the buffet breakfast we were welcomed with yet again a sparkling smile by Gulnura and Nariza. We did a quick survey to find the vegetarian (since we don't even eat eggs) options available for breakfast. We started with fruits and got to our table while having breakfast we were greeted by outlets Manager Anusha Silva herself asking if we're comfortable with the menu on answering her question with a request if we can get a cup of masala tea? we were surprised by her response, not only we were served the tea but also she requested Chef. Pravin to make us breakfast (which was just like home cooked food, utterly delicious) of our choice since we not much comfortable with available vegetarian options. The following days both the mangers Mr. Lila and Anusha were always there to attend us and ask us if we were comfortable. Mr. Kumar, Usama Raibu, Abhi, and Abbek were always there serving us with a humble smile.

Day 3: We planned for zip line In RAK for the same Lijina and James helped us out a lot to get the shuttle services.

Day 4: We stayed at the resort to enjoy the spa treatment, indoor swimming pool with jacuzzi, the turtle beach and at fly fish water sports, it got a bit late then to Tej and Tarique from the valet parking made sure we got the buggy to and fro beach.

Day 5: It was our last day: Lijina, Umar, and Zoomrat along with Bishal took care till the time we boarded the Shuttle to Dubai Mall which we were thankful for.

Was treated to some no string attached courtesy and friendliness which is so rare to find these days. Along with the amenities and other services (Thanks to Raju and Kadir from housekeeping/room service ) what really made our stay so memorable was the attitude and approach of the staff, which was very warm and affable that makes one visit again.

Room Tip: Rooms in the center are the best as they offer swimming pool and sea view both, you can refer the pictures uploaded.
  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Tarun D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Tarun,

The team’s heart melted upon mentioning all associates who exceeded your expectations. Thank you for your appreciation especially to the staff’s superb service. Rest assured that your feedback will reach all particularly those who were mentioned.

We welcome all comments that we receive from our guests which help us to recognize and reinforce excellent service within the team.

Thank you once again for your recommendation and we’d love to continue providing great services to awesome guests like you.

Sincerely,

Yasser Ahmed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

From the first moment in the hotel , the valet parking , Mr Hassan in the guest relations did his best to finish the check in in few minutes with much help suggesting the appropriate accommodation for me and my family . Nice arrangement , very nice restaurants with so nice facilities . Very nice swimming pool view with sea view from big balcony . Check out was very fast also with always the smile from the front office . Sure this hotel will be my favorite stay in Ras Al Khima

Room Tip: Excellent sea view
  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank mohamedhE3323DY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Mohamed,

Vacationing with the family, indeed Marjan Island Resort and Spa is really the place to be when visiting Ras al Khaimah!

We are delighted that all went well and the response were more than excellent, thank you! Appreciate your commendation to Mr. Hassan who went extra miles to deliver the best service you deserve.

We welcome all comments that we receive from our guests which help us to recognize and reinforce excellent service within the team.

Looking forward to welcome you again!

Sincerely,

Yasser Ahmed
General Manager

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Reviewed 3 weeks ago via mobile

Was with friend and family for dinner hangout,at alliwan restaurant all day dining. Nice ambience, with valued meal.
Thanks to USHA charming lady,who look after our service, friendly behaviour good customer service. Gem of hotel.
Will visit again.

Stayed: June 2018, travelled with family
Thank Upen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Upen,

Thank you for dining with us at Al Liwan restaurant!

We assure you that your appreciation to Ms. Usha will be shared especially in her department. By sharing your feedback, you have helped us improve because we always strive in delivering quality service.

Thank you for your patronage and we hope to welcome you again soon.

Sincerely,

Yasser Ahmed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I stayed for one night with my fiancé and I had concerns with communication during my stay .
I approached the front office looking to speak to a manager and I had the chance to meet Mr.Oussama and he was very helpful and kind , a good listener and action was taking not only it’s stops here .

Mr .Guillermo Carlos the executive assistant manager himself had met me and he was very helpful and they really made my day ...it’s all about service and professionalism in taking guest satisfaction in a high priority .

They have great beach facilities and amazing view .for sure will come back

Stayed: June 2018, travelled as a couple
1  Thank Ladykaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Ladykaad,

Mr. Ossama and Carlos are really gems when we talk about premium costumer service. Thank you for acknowledging their unique services and hospitality!

I will share your feedback with my team so they will be able to know that their remarkable services and dedication made your experience amazing!

Thank you for sharing your lovely feedback. We are excited to welcome you again to Marjan Island Resort and Spa!

Sincerely,

Yasser Ahmed
General Manager

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Reviewed 3 weeks ago via mobile

Couldnt ask for more. From Bishal & Lejina- Front Desk, thank you for the warm reception. To Romnick of Al LIwan Restaurant, what can I say our tummies are singing with all those delicious food, compliments to the Chefs as well. The Pirate Club staff, amazing. To sum up, it was a wonderful short but memorable family get away. 2thumbs up

Stayed: June 2018, travelled with family
Thank Su Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjan Island , General Manager at Marjan Island Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear Su,

Beyond expectations are the most endearing words to hear from our guests. We are flattered, thank you!

Truly it is very encouraging to learn that our guests are satisfied with our services and offers as it is what we strive for every day. We appreciate your commendations to Bishal, Lejina, Romnick, to our chefs and the rest of the team who contributed and made your stay memorable.

Thank you once again for your lovely feedback and we’d love to continue providing great services to awesome guests like you.

Sincerely,

Yasser Ahmed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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