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“Ruby wedding celebration”
Review of Rixos Bab Al Bahr

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Rixos Bab Al Bahr
Ranked #5 of 27 Hotels in Ras Al Khaimah
Reviewed 8 June 2014

Flight very good with emirates bad greeting for transfers as had to wait for another couple who seemed to take for ever to get passed customs another couple had to pay 50 pounds for taxi transfer although booked throw same travel company
On arrival to hotel we had to wait until very late in the day to get a room which was not deluxe then our toilet blocked Jon day 2 after talking to otheter couples on same deal we moved to deluxe room over lining pool we bought this holiday on a ultra inclusive deal not happy that it was ultra
We went to the beach every day as no beds where available by the pool already taken by 8.30 am
You need to sort out your rules!!!!

Room Tip: Do not go into 3 building room unclean and no balcony and no view
  • Stayed: May 2014, travelled as a couple
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2  Thank gemmapatrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this reviewResponded 12 June 2014

Dear gemmapatrol,

Thank you for taking the time to review your recent stay with us.

We appreciate every feedback we receive as it allows us the opportunity to improve on our services and facilities to ensure that our guests receive the exceptional experience.

Please accept our sincerest apologies for the challenges you faced and the areas we fell short in fulfilling, kindly be rest assured that we are taking every measure to ensure that our guests are pleased with their overall experience.

Thank you for taking the time to share your feedback with us, we hope that you will give us another opportunity to serve you and reinstate your faith in us.

Yours sincerely,

Rixos Bab Al Bahr
General Manager

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2,006 - 2,012 of 2,984 reviews

Reviewed 8 June 2014

Clean and Spacious Hotel with a great All Inclusive concept....
The pool is great but the addition of an in-pool bar would have topped it off (first world problems!)

What makes the hotel fantastic is the staff, and in particular ANTHONY who works tirelessly by the pool with the biggest and warmest smile on his face that makes you want to adopt him.
The other pool games organizer was also very enthusiastic and clearly loves his job!

If I had one small gripe it was that we did not make a reservation for the Japanese a la carte restaurant and simply showed up on the saturday, to be told that it was fully booked at 6pm, but was virtually empty. Even when we waited around and pleaded with the hostess for a quick seating before the rush it made no difference, walking past 10 empty tables left a bitter taste...so we resorted to the buffet.

Other than that we had a great time celebrating my 30th Birthday and will definately be back...we had a smooth check in process despite reading about other peoples experiences...They even let us extend our late checkout...

  • Stayed: June 2014, travelled as a couple
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3  Thank AdrianJohn2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this reviewResponded 12 June 2014

Dear AdrianJohn2014,

Thank you for taking the time to review your recent stay with us.

We appreciate your feedback and glad to know that your overall experience with us was an enjoyable one.

It is a delight to have exerted to your expectations with our resort and glad to know that our all-inclusive concept was to your satisfaction.

We are pleased to read your kind comments regarding our associates, who pride us on the exceptional service they deliver.

Please accept our sincerest apologies for the inconvenience caused during your restaurant reservation and want to assure you that we have addressed this matter.

We would like to thank you for allowing us to be a part of your special day and happy to learn that you enjoyed your time.

Once again, thank you for taking the time to share your remarkable experience with us. We look forward to welcoming you back and ensure that you will have a more enjoyable and memorable experience.

Yours sincerely,

Rixos Bab Al Bahr
General Manager

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Reviewed 7 June 2014

I will start with the positive, the Hotel is very clean, great for relaxation, pool is amazing with great activities, the hotel is all inclusive, which is great since you don't have to carry any cash around and also provide a late check out (they offered us till 8 pm, which is also great), finally, all the staff were amazing, from the receptionist Patristia who welcomed us till Micheal who checked us out, all this makes is hotel deserve 5 point easily.

Now the areas that we hoped it was better and if improved, the hotel will be much better, first, the rooms was a little bit smelly when we entered, as it seems, the building as we were told was new, thus there we some dust smell, also the room did not have some basic items like suggestion board and remote for the TV, the bathroom although looks great, yet the water temperature keeps changing from very cold to very hot when taking a show. finally, although the hotel has a lot of good restaurants, yet the are very slow in their service and some are not available during day time. The main restaurant buffet can be a lot better.

I will definitely go there again and I recommend it to everyone, yet I really this small things get enhanced for a perfect experience,

  • Stayed: June 2014, travelled as a couple
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1  Thank AlaaZaghmout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this reviewResponded 12 June 2014

Dear AlaaZaghmout,

Thank you for taking the time to review your recent stay with us.

We are overwhelmed to read your wonderful comments about our remarkable concept of all-inclusive that exceeded to your overall expectations and pleased to know that you enjoyed the convenience of the service.

It is pleasing to read your kind comments with regard to our associates who continue to pride us on the efforts they exceed to surpass to guest expectations.

Please be informed that your suggestions and feedback have been well received and shared with the entire team. We apologize for the inconvenience caused and want to assure you that we are taking every measure to ensure that they are resolved and the right amount of action implemented.

Once again, thank you for taking the time to share your feedback and for your kind recommendation. We look forward to welcoming you to Rixos Bab Al Bahr in the future.

Yours sincerely,

Rixos Bab Al Bahr
General Manager

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Reviewed 7 June 2014

we spend one weekend in this hotel. the rooms are spacious. the pool area is very big. we enjoyed some animation activities like water gym. but the buffet with turkish food during breakfast, lunch and dinner was the best. you can never come back home without gaining some weight. the beach is very nice. because the hotel concept is all inclusive you can enjoy at the pool bar any drinks. my son enjoyed free ice cream. The only thing which we didn't like was the slowly waitress. during dinner we ordered one diet coke and we got it when our plate was finished.

  • Stayed: June 2014, travelled with family
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3  Thank Pelin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this reviewResponded 12 June 2014

Dear Pelin Y,

Thank you for taking the time to review your recent stay with us.

We are delighted to learn that your overall experience from arrival to departure exceptionally exceeded to your expectations.

It is ineffable to read your kind comments about our resort and remarkable all-inclusive concept that exceeded to your overall expectations and happy to know that your son enjoyed his ice cream.

We are pleased to learn that you enjoyed our various activities which assures that we are hitting all the right notes to deliver to all expectations.

Please accept our sincerest apologies for the challenge you encountered with our associate waiting for your drink, kindly be informed that we have addressed this matter with the food and beverage team to ensure efficient service is excelled.

We appreciate the time you took to share your exceptional experience and hope that we will have the pleasure of welcoming you to Rixos Bab Al Bahr in the future.

Yours sincerely,

Rixos Bab Al Bahr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

This is really something unique in UAE, offering an all-inclusive package. A very family-oriented resort and my kids just loved the sports pool and the beach. The room though was not that impressive as most of the 5* hotel in the area but you will choose anyway to always stay outside. The ala-carte dinner choices is so wide range and I just love the entertainment in the atrium. I will definitely go back to this place!

  • Stayed: May 2014, travelled with family
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Thank Harlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this reviewResponded 12 June 2014

Dear Harlene S,

Thank you for taking the time to review your recent stay with us.

We appreciate your feedback and pleased to know that your overall stay for the entire family was impeccable.

It is great to learn that we exerted to your expectations with our resort and our all-inclusive concept. We are also delighted to know that your culinary experience was to your satisfaction in addition to our spectacular entertainment that exerted the entire family’s expectations.

Once again, thank you for taking the time to share your feedback with us. We look forward to welcoming you back to Rixos Bab Al Bahr in the future and exceed to your expectations.

Yours sincerely,

Rixos Bab Al Bahr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Having read several reviews (mostly negative) may I please assure future travellers to ignore these silly and petty comments as it sounds like most people have nit picked on minor hiccups and not concentrated on the overall experience of the hotel. My partner and I spent a week there and could not fault anything - the staff are outstanding, always smiling and helpful. it also feels like they are genuinely interested in making your stay as comfortable and enjoyable as possible. We are a very polite and well mannered couple and always treat people with respect (please, thank you etc) so it must be so soul destroying for the staff to be continuously met by rude and ill-mannered individuals and yet still be so nice and friendly. Thank you.
Rooms are perfect. Main foyer perfect. All gourmet restaurants as well as the Seven Heights Buffet all perfect.
The pool are and beach are are spotlessly clean and with ample for everyone staying at the hotel. I cannot believe how some people can criticise such a lovely and truly brilliant hotel.
One special mention goes to Manel (the Consierge). He was extremely helpful and even recommended a day trip which has to the highlight of our holiday to the Banyan Tree Resort. A huge thank you to him and what an amazing member of the staff he is. A true professional.
I have visited Dubai on several occasions and would like to say that RAK has an amazing charm that unfortunately Dubai has lost. Driving through the desert and seeing wild camels was unforgettable for both of us and we will definitely be returning to this hotel again. We also hope that future travellers here enjoy their experience as much as we did.

Room Tip: Higher floor facing the pool as sea view as well. Also choose the middle building as beautiful suns...
  • Stayed: June 2014, travelled as a couple
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6  Thank gelnel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this reviewResponded 24 June 2014

Dear GeraldineRobinson,

Thank you for taking the time to review your recent stay with us.

We appreciate your feedback and pleased to know that your overall stay with us was impeccable.

It is great to learn that we exerted to your expectations with our resort, facilities and amenities. We are also delighted to know that your culinary experience exceeded to your satisfaction.

Once again, thank you for taking the time to share your feedback with us. We look forward to giving you another warm welcome to Rixos Bab Al Bahr.

Yours sincerely,

Rixos Bab Al Bahr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Our group of 10 families had a fun weekend (5/June) at this hotel. We had bought discounted coupons, which meant we got a good deal, especially as it was "all inclusive".
This is a good 4 star property (unlike the 5 star at the gate), which you can easily see was converted from residential to hotel. We were all upgraded to double bedrooms which was quite unnecessary but clean and comfortable. The swimming pool is large, but still simply insufficient for such a hotel.
The food at the main buffet was varied and you could find one or two foods according to each taste. With lots of negotiation, we managed to book the Turkish specialty restaurant for dinner, but the food was insufficient and below everyone's expectations. The burger restaurant was simply awful (we tried everything in the menu!).
The staff worked very hard under intense heat, but it is easy to see that they are overworked, overstretched, under-staffed, and under-trained.
I would highly recommend this hotel, only if you are getting a deep discount!

Room Tip: The normal rooms are better/larger than the "upgraded" double rooms.
  • Stayed: June 2014, travelled with family
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Thank dubaistateofmind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this reviewResponded 12 June 2014

Dear dubaistateofmind,

Thank you for taking the time to review your recent stay with us.

We appreciate every feedback we receive as it allows us the opportunity to improve on our services and facilities to ensure that our guests receive the impeccable experience.

Please be informed that your feedback and suggestions have been forwarded to our culinary and food and beverage team to ensure that the service we aspire to deliver is exceptionally excelled.

Thank you for taking the time to share your experience with us. It is with great certainty that we take every opportunity to ensure that we surpass to every guest expectation, we are however perturbed and apologize that we fell short on this specific occasion. We hope you will give us another opportunity to serve you and reinstate your faith in us.

Yours sincerely,

Rixos Bab Al Bahr
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Bab Al Bahr

Address: Al Marjan Island, Ras Al Khaimah 14744, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Ras Al Khaimah
#4 Spa Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Price Range: £198 - £708 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Bab Al Bahr 5*
Number of rooms: 650
Official Description (provided by the hotel):
Situated on the pristine white sands of Ras Al Khaimah’s tranquil Marjan Island, Rixos Bab Al Bahr enjoys the beautiful beach, stylish rooms, upmarket restaurants, stunning views, and comprehensive amenities you may expect from a five star beach resort in the Middle East. But what really sets Rixos Bab Al Bahr apart is the all-inclusive concept of this Ras Al Khaimah hotel. A resort with a difference: at Rixos Bab Al Bahr, guests can indulge in a variety of restaurants at no additional cost. With few exceptions, everything is inclusive from the kaleidoscope of cuisine in Seven Heights and the delicious selection of unlimited beverages in See & Sea, Mojito Bar and Inferno night club, to the diverse choice of entertainment and nightlife, kids clubs, spa, sports, and recreational activities. Five delectable a la carte restaurants, including a steakhouse and a seafood restaurant, offer a more diverse dining experience some at just a small supplement per person. The spectacular pyramid design of the resort ensures that nearly every one of the resort’s 650 rooms and suites enjoys a view of the crystal blue Arabian Gulf. In addition to being the ultimate getaway for families, one of the resort’s three pyramids is a dedicated adults-only zone and configured into suites to suit larger parties of friends and couples. Decorated in cool, sophisticated hues of azure and bronze, the rooms feature a wealth of comfort and convenience while the marble-clad bathrooms add an extra touch of luxury. As the perfect ultra all-inclusive resort for families, you’ll be spoilt for choice at Rixos Bab Al Bahr. At the heart of the resort, surrounded by waterways, is Seven Heights, our all day dining restaurant and one of the UAE’s largest buffet restaurants that features an array of world cuisines. Throughout the day, guests can enjoy breakfast here followed by lunch and dinner or they can snack on a variety of drinks and poplar dishes from the many poolside and beachside outlets - including a 24 hours Toast'n burger bar and Aisha lobby lounge Bar - all inclusive in the package. By night, the entertainment square opens up to a magical amphitheatre of five world-class a la carte restaurants*, including the popular Mojito Bar. Here guests can enjoy drinks and dinner against the beautiful backdrop of Marjan Island and spectacular entertainment show of international proclaim. Please note: ultra-premium food or beverage items may be subject to a surcharge. A la carte restaurant bookings are essential and can be made at the resort’s interactive kiosks adjacent to the lobby. DAY & NIGHTLIFE Whether it's winter or summer, Rixos Bab Al Bahr will keep you entertained. Our host of diverse entertainment options changes on a seasonal basis and offers options perfect for families, groups of friends and couples. During the winter months, the entertainment at our hotel focuses on the great outdoors. Organised fun and games in our temperature controlled pool make up the majority of the daytime activities, as do our weekend beach parties. Those looking to relax and enjoy the view will love the beachside adults-only Infinity Pool with its own bar. The cool winter nights are marked by live music, dancing, famous shows and breath-taking acrobatics at Entertainment Square, our purpose-built amphitheatre. Revellers can party late into the night at the nearby nightclub, Inferno. As the temperatures rise during summer months, the evening entertainment moves indoors. Guests can still enjoy daytime activities, which revolve around live music performances at Seven Heights. Evening entertainment includes live music and jazz nights, karaoke, quizzes, retro parties, and theme nights continue at Mojito Bar, before the action moves to the nightclub Inferno. LEISURE Take your beach experience to a new level of luxury with Cabana Oasis at Rixos Bab Al Bahr. Select from one of four unique packages and enjoy a day lounging by the pristine shoreline. Guests can also wander the numerous pathways that wind around the resort. Studded with upmarket boutiques offering a range of enticing retail options, the souq-like paths offer a shady retreat from the daytime sun or a beautiful location to enjoy a star-lit evening walk. For those wishing to venture a little further afield, the resort is located just ten minutes away from the shops and facilities of Al Hamra Mall and Al Hamra Golf Course. Also just a few minutes away is the Ice Land Waterpark – fun for all the family – and many of Ras Al Khaimah’s cultural and heritage sites. SPA & WELLNESS Take a deep breath and relax with Rixos Bab Al Bahr Spa. Two ultra-luxurious Ottoman spas – one for men, one for women – are the largest spas in Ras Al Khaimah and provide everything you need to achieve a state of complete and utter relaxation. Whether you have selected a spa vacation, or are simply enjoying a respite from the excitement of the resort, Rixos Bab Al Bahr Spa is the ultimate haven of serenity. Each spa has a secluded private swimming pool area – perfect for sunbathing or enjoying a cool water dip whereas the most enchanting area of the spa is undeniably the traditional Turkish Hammams, where you can embark on the time-honoured ritual of deep cleansing scrub, undertaken beneath the decorative architecture of the Hammam’s central dome. Guests can also enjoy unlimited access to the steam room and sauna and quiet reading and relaxing areas. In addition to the wide range of complimentary facilities, guests can indulge in a host of pampering spa wellness therapies, beauty treatments and a beauty salon. MEETING & CONFERENCE FACILITIES Home to one of Ras Al Khaimah’s most prestigious event halls, the dedicated Conference Centre is the ultimate destination for business meetings and corporate events. The flexible size of the main hall – accessed separately from the main hotel entrance - can accommodate more than 880 people, ideal for weddings, conferences, seminars and product launches. Three distinct meeting rooms provide a capacity ranging between 58 and 120 people, perfect for smaller business events and special receptions. A spacious lobby in the conference centre doubles as a reception, breakaway and refreshments area. The hall and meeting venues are all equipped with all the conference facilities you need – including cutting-edge audio-visual equipment and high speed internet access. Our team of expert event specialists can take the hassle out of organizing corporate events, whilst our all-inclusive F&B offering makes life easier! ... more   less 
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Rixos Bab Al Bahr Ras Al Khaimah

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