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“Excellent hotel, location, service and food”
5 of 5 bubbles Review of Rixos Bab Al Bahr

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Rixos Bab Al Bahr
Ranked #5 of 26 Hotels in Ras Al Khaimah
Glasgow
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent hotel, location, service and food”
Reviewed 23 June 2014 via mobile

We spent five nights at Rixos Bab Al Bahr resort from 11 June on an all-inclusive basis. The beach-front location was perfect and the service was excellent throughout our stay. We stayed in Dubai's low season so the temperatures were extremely high and it's probably best to travel there between November - February when the temperatures are in the mid 20's. We were allocated Premium room no. 2625 at checkin which is on the 6th floor with a view of the desert (it was a treat to see the camels just wandering around out there). Our room was also quiet all day and night and we preferred that to the view of the pool which was super busy during the day and also loud with music etc at night when the entertainment was on.

The buffet restaurant was 1st class with a huge variety of food and you also have the choice of dining at one of the 5 a la carte restaurants - we would recommend the Turkish restaurant and Meat Point in particular. Book the day before if you can to avoid disappointment. The Mojito bar was a great place for a cocktail before or after dinner and the staff there are to be commended on their level of service and friendliness. In fact the friendliness and service of the staff throughout the resort was excellent.

The pool area was VERY busy with families and children so We spent most mornings to the peaceful beach as it was slightly cooler before 10am and the sea felt like a warm bath. There were plenty of sun beds and shade and the beach is beautiful with fridges containing bottles of cold water.

I celebrated my birthday during our stay and it was a lovely surprise when we got back to our room that afternoon to find a card and a birthday cake - such attention to detail, they must have noticed the date of birth from my passport when we checked in.

Only slight negative is that It should really be made clear by the resort website that in the summer months there is really not a lot in terms of entertainment.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank weecindylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this review, 30 June 2014
Dear weecindylou,

Thank you for taking the time to review your recent stay with us.

We appreciate your feedback and pleased to learn that your overall stay with us exceptionally exerted to your expectations. Your kind comments with regard to our food, location and astounding resort have been well received.

It is pleasing to learn that your culinary journey in our authentic outlets was exceptional in addition to the excellent service that was delivered by our associates. We are also delighted to learn that our famous “Mojito Bar” surpassed your expectations.

Thank you for allowing us to be a part of your special day and pleased to learn that it was well acknowledged by our associates who ensure that personalized attention to all guests is exceptionally excelled.

Once again, thank you for taking the time to share your feedback and suggestions with us. We hope you will give us another opportunity of welcoming you to Rixos Bab Al Bahr in the future.

Yours sincerely,

Rixos Bab Al Bahr
General Manager
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2,642 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (465)
Date | Rating
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English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 June 2014

Thinks our first holiday to Dubai and our expectations have been exceeded.
Everything is fabulous.

The minute we arrived (4am!) we had a great transfer then at the hotel Mohamed Abdo, night manager upgraded our room which was unexpected and made the start of our holiday.
We are now 2 days into our holiday, and I honestly can say this place is gorgeous.
I'm so glad we chose this hotel, you will not be disappointed.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank helen4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this review, 24 June 2014
Dear helen4ever,

Thank you for taking the time to review your stay with us.

We are pleased to learn that your overall experience is exceptional and exceeding to your expectations.

Once again, thank you for taking the time to share your experience with us. We hope you will give us another opportunity of welcoming you to Rixos Bab Al Bahr in the future.

Yours sincerely,

Rixos Bab Al Bahr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

My husband and I opted to stay (for the 2nd weekend in a month) to celebrate our anniversary. My husband started pre-planning various surprises well in advance and was met with probably the best customer service we have encountered in a long time. Mohammed (the front desk manager) assisted my husband with odds and ends prior to our arrival date. After arriving he was assisted by guest relations personnel (Amani and Andrea). Both Amani and Andrea went above and beyond to ensure my husband could create the most romantic environment for our celebrations. Amani, especially, provided excellent service, beyond our expectations and beyond her responsibilities. She truly helped facilitate a memorable experience for us. It is because of Amani (as well as Andrea and Mohammed) that we will be making Rixos Bab Al Bahr our resort of choice for any local getaways. THANK YOU TO ALL, and especially you Amani! :)

Room Tip: Higher Floors have better views!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank setwrflwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this review, 25 June 2014
Dear setwrflwr,

Thank you for taking the time to review your recent stay with us.

We appreciate your remarkable feedback and delighted to learn that your experience right from the creation of your special plans to departure exceeded to your expectations.

Thank you for allowing us to be a part of your special occasion and pleased to learn that our associates ensured that all efforts were instilled to make it exceptionally special.

We appreciate the time you took to share your experience with us. We hope to have another opportunity of welcoming you to Rixos Bab Al Bahr in the future.

Yours sincerely,

Rixos Bab Al Bahr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2014 via mobile

Hi .. I stayed with my family for 2 days ( weekend) in this hotel .. It was marvelous and amazing .. We had the best weekend in our life as it was all inclusive .. The food was amazing , we had played a lot of water games that was done by the staff there it was really marvelous we had a lot of fun .. Specially mr.cihad he was amazing person , so kind and funny. We made a water gim as we'll .. The staff was very friendly ( mr. Ramy, Hannah and akind man from usbakisyan I can't remember his name were very kind with us) it's amazing place with Lot to do there .. The kids had Lot of fun .. We will repeat it again inshallah but hope the water games be always there even in the weekdays as it is amazing idea . Thanx for all the staff there from me and my family . Amal Zahi.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amalzahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this review, 25 June 2014
Dear Amal Zahi,

Thank you for taking the time to review your recent stay with us.

We appreciate your feedback and glad to know that your overall stay with us was impeccable.

It is ineffable to read your kind comments about our resort, activities and all-inclusive concept that assures that we are hitting all the right notes to ensure that all expectations are met.

Your kind comments about our delightful associates who pride us on the levels they exceed to ensure that our guests receive an overall sensational experience have been well received and shared.

We thank you for taking the time to share your feedback with us and hope that we will have the pleasure of welcoming you to Rixos Bab Al Bahr in the future.

Yours sincerely,

Rixos Bab Al Bahr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 June 2014 via mobile

Arrived 18th June and still have 2 days left.. This place is fantastic. Where else can you go that has guaranteed sunshine, great service, spotless large clean rooms, food that will rival any top restaurant that you may have dined at. The all inclusive package is 5 star.. If you're thinking of booking that visit to the Rixos... Do it...

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 19Dene70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this review, 24 June 2014
Dear 19Dene70,

Thank you for taking the time to review your stay with us.

We are pleased to learn that your overall experience is exceeding to your expectations with our resort, facilities and amenities in addition to your culinary experience.

Once again, thank you for taking the time to share your experience with us. We hope you will give us another opportunity of welcoming you to Rixos Bab Al Bahr in the future.

Yours sincerely,

Rixos Bab Al Bahr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2014

From the moment we checked in, it was a series of disasters. Firstly, we waited for 20 minutes to check in. Once we got to the room we had to wait another 20 minutes for our baggage and that too we. Got after making 2 calls to question it's whereabouts. We get to the pool and there are no sun beds/loungers available. We asked for assistance and got passed onto 3 people who all claimed they were not in charge of the loungers. After getting back to the room we requested a room service menu. For some odd reason there wasn't already one in the room. This task took 3 phone calls and over one hour to receive. To make matters worse after waiting for the menu, we fell asleep and the employee walked into our
room!!!! On the day of check out we asked for assistance as we has 2 small children with us and were told to bring it down ourselves. When I went to speak to the manager about this he too was very unhelpful and pushed off to speak to someone else because he didn't like the fact that I was visibly upset after spending so much money and having by far, one of the worst experiences at a hotel. Period. His name is Ramy. Don't expect much from. I will never come back to this hotel nor recommend to anyone unless they would like to intentionally waste their money and come away feeling miserable after what is suppose to be an all inclusive luxury holiday spot. This place is awful for it's service. Far from a five star hotel.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Monica W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this review, 29 June 2014
Dear Monica W,

Thank you for taking the time to review your recent stay with us.

We appreciate your insightful feedback which has been well received and shared with the entire team to ensure that our guests continue to receive the impeccable experience.

Please accept our sincerest apologies for the challenges you faced and the areas we fell short in fulfilling. Kindly be rest assured that we are taking every measure to ensure that all the issues you encountered are resolved and the necessary actions implemented.

Thank you for taking the time to share your feedback with us. It is with great certainty that we take every opportunity to ensure that we surpass to every guest expectation. We are however saddened and apologize that we fell short on this specific occasion. We hope you will give us another opportunity to serve you and reinstate your faith in us.

Yours sincerely,

Rixos Bab Al Bahr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emirate of Dubai, United Arab Emirates
Level Contributor
147 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 21 June 2014

Our Rixos experience was very refreshing we loved the all inclusive experience.
The good experience started from the moment we walked on the door and the front desk CLEARLY was switched on and knew what they were doing! Too often hotels in the Middle East seem to act as if it is the 1st time they check a person in but not in this case! In fact we were easily upgraded!
LOVED that the in room minibar was also included int he all inclusive pack.
The hotel is still new and there is still some growing and learning to do.
1. several of the alternative eating options were not completely open.
AND BE WARNED IF YOU WANT TO EAT AT THE ALTERNATIVE OPTIONS YOU NEED A RESERVATION SO BOOK WHEN YOU RESERVE YOUR STAY we waited until arrival and were unable to get a seat anywhere but the main dining room.
2. the main dining room was great for breakfast and lunch, amazing pastry and desert a Turkish masterpiece. Dinner was not as wonderful during our stay as we had hoped, we only stayed one night. The night we were there was a seafood night but the seafood was hard to find and the general offering was disappointing.
3. poolside dining is GREAT! Lots of water and fresh fruit available as well a s cocktails and mocktails.
4. good organised pool games!
5. mohito bar still needs some work!
6. nice live entertainment

We really enjoyed the stay and will go back again. This is the 1st time we have gone to an all inclusive in the UAE and our biggest fear was people drinking too much but this was not the case it was a fantastic family stay and we recommend this as a jumping off point to see Dubai and the other emirates.

It would be a long do Abu Dhabi from her BUT possible.

I look forward to a visit in the fall to see how the hotel has developed!

Room Tip: We had a family room upgrade well worth it, 2 bedrooms one room with double beds the other with a ki...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haytham_Omar, General Manager at Rixos Bab Al Bahr, responded to this review, 24 June 2014
Dear James P

Thank you for taking the time to review your recent stay with us.

We appreciate your feedback and pleased to learn that we exerted to your overall expectations with our extraordinary resort, facilities and amenities. It is also pleasing to know that our associates continue to deliver the exceptional service to ensure that our guests have an overall remarkable experience from arrival to departure.

It is great to learn that our restaurants and bars exceeded to your exceptional expectations with our exquisite varieties of food and beverage. Kindly be rest assured that we have addressed your feedback with our culinary team to ensure that every guest satisfaction is not just met but excelled.

Your kind comments regarding our stellar entertainment team and activities have been well received and shared.

Once again, thank you for taking the time to share your feedback with us and for your kind recommendation. We look forward to welcoming you back to Rixos Bab Al Bahr in the future.


Yours sincerely,

Rixos Bab Al Bahr
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Bab Al Bahr

Property: Rixos Bab Al Bahr
Address: Al Marjan Island, Ras Al Khaimah 14744, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Ras Al Khaimah
#4 On the Beach Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Rixos Bab Al Bahr 5*
Number of rooms: 650
Official Description (provided by the hotel):
Situated on the pristine white sands of Ras Al Khaimah’s tranquil Marjan Island, Rixos Bab Al Bahr enjoys the beautiful beach, stylish rooms, upmarket restaurants, stunning views, and comprehensive amenities you may expect from a five star beach resort in the Middle East. But what really sets Rixos Bab Al Bahr apart is the all-inclusive concept of this Ras Al Khaimah hotel. A resort with a difference: at Rixos Bab Al Bahr, guests can indulge in a variety of restaurants at no additional cost. With few exceptions, everything is inclusive from the kaleidoscope of cuisine in Seven Heights and the delicious selection of unlimited beverages in See & Sea, Mojito Bar and Inferno night club, to the diverse choice of entertainment and nightlife, kids clubs, spa, sports, and recreational activities. Five delectable A la carte restaurants, including a steakhouse and a seafood restaurant, offer a more diverse dining experience some at just a small supplement per person. The spectacular pyramid design of the resort ensures that nearly every one of the resort’s 650 rooms and suites enjoys a view of the crystal blue Arabian Gulf. In addition to being the ultimate getaway for families, one of the resort’s three pyramids is a dedicated adults-only zone and configured into suites to suit larger parties of friends and couples. Decorated in cool, sophisticated hues of azure and bronze, the rooms feature a wealth of comfort and convenience while the marble-clad bathrooms add an extra touch of luxury. As the perfect ultra all-inclusive resort for families, you’ll be spoilt for choice at Rixos Bab Al Bahr. At the heart of the resort, surrounded by waterways, is Seven Heights, our all day dining restaurant and one of the UAE’s largest buffet restaurants that features an array of world cuisines. Throughout the day, guests can enjoy breakfast here followed by lunch and dinner or they can snack on a variety of drinks and poplar dishes from the many poolside and beachside outlets - including a 24 hours Toast'n burger bar and Aisha lobby lounge Bar - all inclusive in the package. By night, the entertainment square opens up to a magical amphitheatre of five world-class a la carte restaurants*, including the popular Mojito Bar. Here guests can enjoy drinks and dinner against the beautiful backdrop of Marjan Island and spectacular entertainment show of international proclaim. Please note: ultra-premium food or beverage items may be subject to a surcharge. A la carte restaurant bookings are essential and can be made at the resort’s interactive kiosks adjacent to the lobby. DAY & NIGHTLIFE Whether it's winter or summer, Rixos Bab Al Bahr will keep you entertained. Our host of diverse entertainment options changes on a seasonal basis and offers options perfect for families, groups of friends and couples. During the winter months, the entertainment at our hotel focuses on the great outdoors. Organised fun and games in our temperature controlled pool make up the majority of the daytime activities, as do our weekend beach parties. Those looking to relax and enjoy the view will love the beachside adults-only Infinity Pool with its own bar. The cool winter nights are marked by live music, dancing, famous shows and breath-taking acrobatics at Entertainment Square, our purpose-built amphitheatre. Revellers can party late into the night at the nearby nightclub, Inferno. As the temperatures rise during summer months, the evening entertainment moves indoors. Guests can still enjoy daytime activities, which revolve around live music performances at Seven Heights. Evening entertainment includes live music and jazz nights, karaoke, quizzes, retro parties, and theme nights continue at Mojito Bar, before the action moves to the nightclub Inferno. LEISURE Take your beach experience to a new level of luxury with Cabana Oasis at Rixos Bab Al Bahr. Select from one of four unique packages and enjoy a day lounging by the pristine shoreline. Guests can also wander the numerous pathways that wind around the resort. Studded with upmarket boutiques offering a range of enticing retail options, the souq-like paths offer a shady retreat from the daytime sun or a beautiful location to enjoy a star-lit evening walk. For those wishing to venture a little further afield, the resort is located just ten minutes away from the shops and facilities of Al Hamra Mall and Al Hamra Golf Course. Also just a few minutes away is the Ice Land Waterpark – fun for all the family – and many of Ras Al Khaimah’s cultural and heritage sites. SPA & WELLNESS Take a deep breath and relax with Rixos Bab Al Bahr Spa. Two ultra-luxurious Ottoman spas – one for men, one for women – are the largest spas in Ras Al Khaimah and provide everything you need to achieve a state of complete and utter relaxation. Whether you have selected a spa vacation, or are simply enjoying a respite from the excitement of the resort, Rixos Bab Al Bahr Spa is the ultimate haven of serenity. Each spa has a secluded private swimming pool area – perfect for sunbathing or enjoying a cool water dip whereas the most enchanting area of the spa is undeniably the traditional Turkish Hammams, where you can embark on the time-honoured ritual of deep cleansing scrub, undertaken beneath the decorative architecture of the Hammam’s central dome. Guests can also enjoy unlimited access to the steam room and sauna and quiet reading and relaxing areas. In addition to the wide range of complimentary facilities, guests can indulge in a host of pampering spa wellness therapies, beauty treatments and a beauty salon. MEETING & CONFERENCE FACILITIES Home to one of Ras Al Khaimah’s most prestigious event halls, the dedicated Conference Centre is the ultimate destination for business meetings and corporate events. The flexible size of the main hall – accessed separately from the main hotel entrance - can accommodate more than 880 people, ideal for weddings, conferences, seminars and product launches. Three distinct meeting rooms provide a capacity ranging between 58 and 120 people, perfect for smaller business events and special receptions. A spacious lobby in the conference centre doubles as a reception, breakaway and refreshments area. The hall and meeting venues are all equipped with all the conference facilities you need – including cutting-edge audio-visual equipment and high speed internet access. Our team of expert event specialists can take the hassle out of organizing corporate events, whilst our all-inclusive F&B offering makes life easier! ... more   less 
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Also Known As:
Rixos Bab Al Bahr Ras Al Khaimah

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