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“4-star hotel with 2 star food”

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DoubleTree by Hilton Resort & Spa Marjan Island
Ranked #2 of 26 Hotels in Ras Al Khaimah
Dubai, United Arab Emirates
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“4-star hotel with 2 star food”
Reviewed 14 May 2014

Firstly, make sure you have the right Hilton. There are 5 of them in RAK (Ras Al Khaimah), two of which are called DoubleTree. We stayed at the one on Marjan Island - a brand spanking new man-made development away from the dust and dirt of the centre of town.
As its new the rooms are nice and all face the sea. Not much else to say. They're typical, not particularly Arabic in any way, better than a Radisson, not as good/big as the 5 star resort Hilton up the road. I heard people complaining about lack of remote controls for TV, lack of hairdryers and other incidentals - but they were either moved rooms or provided for. The carpets haven't got a lot going for them, but hey not a bit deal!
There are 3 pools with a variety of lounging options under wooden canopies, umbrellas or in the shade of palm trees. Watersports galore, if you feel like shelling out double what you would pay down the road in Umm Al Quwain. There is no 'pool bar'. A pool bar to me is a swim up bar in the pool where you can have a drink in the pool. This 'pool bar' is just by the pool and is also where breakfast and lunch are served. There are a few dining options, all of which have nice terraces. But the food. Plain diabolical shambles. Cobb salad had processed Kraft sliced cheese in it and overly strong gorgonzola. Hot food served on cold plates. Steak and chips were literally just steak and chips. No salad, no bit of garnish, no veg. Burgers were offered cooked to liking and came burnt. Service isn't great either - but they weren't helped by only about half of the wine options being available and the same with some food not coming out as was ordered. Bread came after the starters. For some reason there are 3 wine lists. One with only the bottle prices, one with by the glass or carafe and another with food and by the glass. Confusing. Just bring us one wine list with all the options in one place. There is a rooftop bar. It could do with an atmosphere overhaul, but it serves good cocktails and shisha. And don't be fooled by rooftop - there isn't much of a view as its walled in.
Saying that we would probably go again as it is relaxed and away from the city at affordable prices. We would just bring our own picnic!

  • Stayed April 2014, travelled with friends
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Helpful?
Thank Jenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, 29 May 2014
Dear Jenny M,
Thank you for your stay and comments. Our Chef and F&B Manager were alarmed and have taken action directly. I understand we may welcome you back, that would be great and we would be very keen to learn your updated feedback on the same.
Best regards, Remco & Team
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English first
Milan, Italy
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 May 2014

The hotel was recently opened but has already resolved most of the teething problems and is very well run with a lot of attention to detail. Beautiful location and well designed layout to make you feel comfortable and relaxed. The breakfast buffet was excellent with a wide choice of high quality food which you can enjoy on the vast patio overlooking the sea.

  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank DCrack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, 29 May 2014
Dear DCrack,
Thank you very much for your great comments, it is much appreciated. Looking forward to welcome you back soon.
Ciao, Remco & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 May 2014

Double Tree by Hilton Marjan Island is almost everything you would expect of a 5 star beach resort. Definitely worth visiting if you live in the UAE and want to get away for the weekend.

The resort is situated on a man-made island with an accessible beach. It is about one hour away from Dubai. There are 2 different accommodation settings, the hotel itself and "villas". There are 9 villas surrounding the pool areas 3 floor each with several rooms in the villa. I would highly recommend the Ground Floor rooms as you can directly access the pools from the garden (aka balcony) rather than going out of the room and using the elevator.

There is a massive pool shaped as a TETRIS block. Even when the hotel is full, there is enough pool beds and space for everyone. You will never feel the pool being over-crowded. There is also a kid's pool nearby which is ideal.

The all-day dining facility servers up a buffet for breakfast, lunch and dinner. We visited over the Friday-Saturday weekend and I must say that I was disappointed with the quality and variety of food at the buffet. One would expect to see more seafood, a sushi counter and proper sweets varieties. The icecream was always melted, the food trays took a while to re-fill and the serving area gets crowded as the area is small. Never-the-less, it is acceptable. You will enjoy it.

There are not many night entertainment options. There is a shisha bar on the 9th floor of the main hotel which is fully packed with nowhere to sit. You must go very early to reserve your table. There is a pool bar with an outdoor terrace as well that serves shisha. A little boring but you will find ways to entertain yourselves.

The rooms in the Villas are spacious, clean and well lit. The bathrooms are massive. Only 3 complaints about the rooms: The A/C is too loud - keeps humming loudly no matter what setting it is on; The minibar was poorly filled; There are no good TV channels - only local and free to air channels.

Overall, our stay was pleasant and the staff were very friendly all the time. The villa rooms cost around USD 300 per night with half board. Fairly priced for the features this hotel offers you.

Will visit it again.

Room Tip: Book a Ground Floor Villa with direct access to the pools
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  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, 29 May 2014
Dear Mark A,
Thank you for staying with us. Chef is on the case, trust you witness quick improvement upon your next visit. Minibar will be addressed too and A/C's being fixed.
Look forward to welcome you back,
Best regards, Remco & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 May 2014

It was a day out for our regional workshop in this charming property. I arrived with another colleague in the morning, we had more than an hour to start workshop, and we decided to have quick breakfast at the main dining. We found, it was very extensive breakfast buffets i.e. 4 types of berry station, plentiful pastries, and breakfast bread, fresh fruit cuts, hot items, smoothies, live stations etc. of course quick breakfast plan changed to full-fledged breakfast at reasonable cost. Also had very nice coffee breaks with tasty little miniatures. One coffee break was well organized in the Brasserie, with interactive session of playing Dart at the same time was a great idea. Nice property for weekend escape from Dubai or Abu Dhabi.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank stm2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, 29 May 2014
Dear stm2008,
Thank you for your great comments, loking forward to welcome you back soon!
Best regards, Remco & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 May 2014

Very nice hotel,the beach and swimming pool are amazings.Rooms very comfy. Food is very good and also the cocktail. Located not too far from AL hamra hamra mall. All staff is very friendly and giving a very good service, especialy Ranuit from Al Marjan restaurent.

  • Stayed May 2014, travelled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Eric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, 29 May 2014
Dear Eric K,
Thank you for kind comments, see you soon again!
Best regards, Remco & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 May 2014

Stayed here in March 2014 the hotel had only been opened a couple of months and we were not advised that none of the themed restaurants were open only the main buffet, which was disappointing.The reception seems to be very disorganized when arriving we had booked and paid for a larger room which we never got. That said food was good and the rooms were very nicely decorated (super beds). The pools were great and sun beds very high quality and lots of them, no rush down to get one in the morning. Management mainly Michael were very attentive to our needs and any problems. Pool staff good no shortage of drinks (would recommend all inclusive). Lovely beach. When this hotel is fully open it will be good and I would go back.

Room Tip: Get a pool facing room some over look a building sight although still sea view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cazz13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, 29 May 2014
Dear Cazz13,
Thank you for your stay and appreciate your comments.
Resort is fully open so look forward to welcome you back soon!
Kindest regards, Remco & team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

This hotel would be perfect choice for the people, what is perfect option because of noise in the centre. Stylish rooms, new furniture, Wonderful breakfast, nice helpfull staff, But I would definitely stay there again: very good location, price and service

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Ahmed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
remco w, General Manager at DoubleTree by Hilton Resort & Spa Marjan Island, responded to this review, 7 May 2014
Dear Ahmed M,
Thank you so much and looking forward to welcome you back soon.
Sukran, Remco & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Resort & Spa Marjan Island

Property: DoubleTree by Hilton Resort & Spa Marjan Island
Address: Marjan Island Boulevard | PO Box 14800, Ras Al Khaimah, Ras Al Khaimah, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Ras Al Khaimah
#2 On the Beach Hotel in Ras Al Khaimah
#2 Luxury Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — DoubleTree by Hilton Resort & Spa Marjan Island 5*
Number of rooms: 725
Official Description (provided by the hotel):
Located at Marjan Island near Al Hamra area of Ras Al Khaimah, the DoubleTree by Hilton Resort & Spa Marjan Island provides 600 meters of private sandy beach, villas with furnished balconies and views of the Arabian Sea. Free WiFi is available in public areas. All rooms feature a flat-screen TV, a minibar, an electric kettle and a seating area. Some rooms offer a sofa. The bathrooms are fitted with a shower and bath and offer free toiletries. Guests can enjoy the on-site dining with 14 bars and restaurants, including an all-day dining venue,4 specialty restaurants and a rooftop bar. A newly renovated kids club with dedicated arcade areas for the older kids and an outdoor playground. In addition, there is a Pirate Boat Aqua Zone with lots of water slides for the whole family to enjoy. The resort offers a fitness centre and 5 temperature-controlled swimming pools, including 2 children's pools. To relax, head to the Spa with 7 treatment rooms, sauna, Jacuzzi, steam room, in addition a ladies only Spa with 2 treatment rooms, indoor pool, ice bucket shower and wet spa area. Ras Al Khaimah Airport is 25 minutes by car from Double Tree by Hilton Resort & Spa Marjan Island. Guests can shop at Al Hamra Mall and Al Hamra Village which are 5-minute drive away. We speak your language! ... more   less 
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Also Known As:
DoubleTree By Hilton Resort & Spa Marjan Island Ras Al Khaimah

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