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“Dubai” 5 of 5 bubbles
Review of Hilton Ras Al Khaimah Resort & Spa

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Hilton Ras Al Khaimah Resort & Spa
Ranked #3 of 26 Hotels in Ras Al Khaimah
Certificate of Excellence
Amsterdam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dubai”
5 of 5 bubbles Reviewed 25 October 2011

Travelled he eleven mths ago, amazing resort. Loved it, fantastic food, staff very helpful , rooms fab,,,,,, cannot recommend this place enough ....... Deffo a chill out resort. Stayed in central Dubai before staying here and needed the relaxation of the Hilton to unwind . Nice mall outside just five min bus away, bus provided by the hotel x x x x

Room Tip: We a had three balcony corner suite which was amazing
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  • Stayed November 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisasage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 30 October 2011
Dear Lisasage,

Thank you for choosing to stay with us eleven months ago and for taking the time to write a comment on Trip Advisor regarding your experience.

It feels great to learn that you had an enjoyable stay with us. Thank you for your appreciative comments on our rooms, friendliness of our staff, the facilities and the quality of food.

Hopefully we will have the pleasure to welcome you again whenever your leisure plans bring you back to Ras Al Khaimah.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,091 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,018)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
London, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 October 2011

Just got back from a week at this Hotel and really enjoyed it. The hotel was really clean and there are plenty of sun beds around the pools and the beach. The food was lovely. The hotel itself was really big. The beach was beautiful. The only downside is that there is nothing to do in the evenings i.e no entertainment but that was ok. Also it takes over an hour to get there from the airport. It was my partners birthday and when we arrived at the hotel we were upgraded and a nice birthday cake was awaiting us and we got another one the next day !!! Jimmey the Virgin Rep was helpful and polite. IfI could pick this Hotel up and put it in Dubai then it would be better, you could go out in the evenings!!!! But if you want to completely relax, this is the place to go. There is a Mall the hotel will take you to but it is not worth it as it is quite small. All in all had a great time and the staff were ALL really nice and polite. Thanks for a great break x x

Room Tip: Garden terrace rooms I think were better as they lead onto the pools and that it good if you want a...
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank stamato1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 30 October 2011
Dear Guests,

Thank for your taking the time to comment on your recent stay with us on Trip Advisor.

It feels great to learn that you had an enjoyable stay with us. Thank you for your appreciative comments on our rooms, friendliness of our staff, the facilities and the food quality.

Indeed, the location of our hotel is an advantage for people who are looking for a quiet and peace place, a great gate away from Dubai.

We hope to welcome you again to Hilton Ras Al Khaimah the next time you visit the emirate.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 23 October 2011

We had the Cobone watersports voucher which had to be used before the end of August, bearing in mind that August was Ramadan we thought we would book for the last weekend in July - unfortunately so did everyone else! When we arrived at 12.30pm we couldnt valet our car and had to park then drag our case up the hill only to met with the biggest queue I had EVER seen at a check in desk despite the fact they had 8 staff members serving, it seemed very disorganised and we waited over 45mins to be checked in to then be told our room wasnt ready but we could leave our case in the lobby. We then went outside to check out the facilities and investigate the watersports deal - the staff at the watersports outlet were very friendly and helpful but the choice of sports available were limited, we were told we couldnt wakeboard since the sea was too rough but I have wakeboarded previously in far worse conditions, the sea looked calm to me! We used the peddleboat and the jetskis then returned to the lobby dripping wet to see if our room was available, it was so we went to take our case but were told that someone would bring it for us. Once we got to our room we waited 20 mintures but no case arrived, bearing in mind we were covered in saltwater and needed clean clothes. My partner went to investigate and was told the case had gone to another room by accident and would be with us soon, 10 minutes later it finally showed up. The room was nice and comfortable though the fridge didnt seem to work so I couldnt keep water cold.

We explored the resort further and discovered it was huge which meant it didnt appear overly crowded despite the fact it was probably fully booked. It has some really lovely pools although the most astheticly pleasing one is actually filled with non-chilled saltwater so not at all refreshing which is probably why noone was in it!

Later that evening we called room service for a corkscrew, it took them over half an hour to bring this which was annoying. I can only assume all the delays were a result of the hotel being so busy.

We had dinner at the italian restaurant which was actually very nice although the tables were pushed so close we could hear and join in with other people's conversations!

overall we had a pleasent stay for the price we paid but it's very unlikely that we would ever return

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank katieannsenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 30 October 2011
Dear Guest,

Thank you for choosing to stay with us in July and for taking the time to write a comment on Trip Advisor regarding your experience.

Thank you for your appreciative comments on our rooms, the facilities of the Resort and the food quality.

It is true that the last week-end before the Ramadan was very busy and I am sorry for the inconvenience. As we strive to exceed the expectations of our guests our respective departments will review your suggestions and comments so we can assess these potential improvements.

We hope to welcome you again to the Hilton Ras Al Khaimah the next time you visit the emirate during your week-end.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 October 2011

Just back from our second trip to Hilton Resort & Spa RAK and we never go to the same place twice but this Hotel is fabulous. It's a superb place to escape to if you want to enjoy perfect weather (37c) and warm seas (31c), plenty of scrumptious food and staff who genuinely care if you are having a lovely time or not. It's peaceful with couples and young families sharing this huge space in harmony. The bars and restaurants are plentiful and the whole resort has so much space you can pick a whole new area to sunbathe, swim or dine in everyday for over a week if you wanted to. Special thanks to Monty, Sugar and Deacora but I hope all of the staff are aware of the difference they made to our holiday. Thank you; we will be back!

Room Tip: We have been lucky enough to have a sea view both visits. Room 3312 was perfect for us.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SweetiesOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 28 October 2011
Dear Guests,

Thank you for choosing to stay with us and for taking the time to write a comment on Trip Advisor regarding your experience.

It feels great to learn that you had an enjoyable stay with us. Thank you for your appreciative comments on our rooms, friendliness of our staff, the facilities and about our food and beverage offers.

I have passed your thanks onto Monty, Sagar and Deacora today.

We look forward to your next visit to RAK when we will hopefully have the opportunity to welcome you once again.

Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 October 2011

We chose this resort for the weather during October more than anything and we were not disappointed.

The hotel is clean and all the staff were extremely friendly. I arrived on my birthday and a birthday cake was delivered to our room which was perfect.

We were in the Garden Terrace rooms which are spacious and were more than adequate for our stay. The cleaner was very attentive and even apologised for not being able to wish me happy birthday on the day we arrived! Petals on the bed on a couple of days just makes you smile.

The All Inclusive option is definitely worth the money as the food is fantastic and the alcoholic drinks are all branded (first time I have come across this).

My only gripe, and it really is a small one, is that the Dome Lounge service was not on a par with the rest of the resort. The area is very large for the staff to cover but even when it wasn't busy we waited a long time from ordering drinks to actually receiving them. Also they got my order wrong on more than one occasion but this is not a complaint just an observation.

Don't expect to be able to walk around the resort as there is nothing in the surrounding area.

If you are looking for a relaxing break to recharge your batteries then this is the perfect solution.

All in all a fantastic stay. Staff attentive, beaches stunning, weather perfect in October and hotel, beaches and rooms extremely clean. Would definitely return.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sally E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 28 October 2011
Dear Sally E,

Thank you for visiting our hotel and completing a Trip Advisor review on your return to the UK.

Great to read that you enjoyed your holiday. Please rest assured that your comments about the lobby bar will be passed on to our F&B Manager for his review and immediate follow up.

Once again, thank you and we look forward to welcoming you again for another enjoyable stay with us.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wantage, United Kingdom
Level Contributor
129 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 bubbles Reviewed 21 October 2011

The hotel was the same as last year. Generally very good, but not excellent, although I have to say that its family friendly and my children had really nice time.

Some really nice staff who looked after us. Masood the Manager of the lunchtime restaurant by the pool remebered us from last year and ensured all was excellent every day. Thanks to him and his team.

The Asian restaurant was open this time and was very good.

We booked the room and then paid for the all inc locally. This works well, but its a little overpriced. We just got a taxi from the rank outside the airport that was big enough for 4 with lots of cases! It only cost about 220AED - £45 and so much cheaper than pre paying from an operator.

Thanks to the hotel for delivering another very good stay.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wg284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 28 October 2011
Dear Guests,

Welcome back to Rak and thank you for completing a review on your recent visit.

It is always a pleasure to welcome guests back and we are happy to see that you enjoyed your return visit. I have passed your thanks onto Masood today.

We hope to have the opportunity to welcome you back in the future for your 3rd stay!

Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pforzheim, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 October 2011

Just want to say that me and my family enjoyed our stay in Hilton Resort.
Almost everything there is for us pretty close to perfect... Nice rooms, excellent
food, service and friendliness in the Hotel... all in all to be warmly recommended.

Apart from the following part

The only reason the score for service is just "average" is the watersports center
in the resort. It is oviously operated by an external contractor called Arabian Diver.

The personal there seems to us not really interested in giving the same kind of customer
service as we experienced in the rest of the resort.

However we decided let's give this guy's a chance and booked two jetsky rides on afternoon.
After a short basic intro about security rules and so on they let us go without guide in the sea.

After the engine of my wife's jetsky stopped about 100 meters from the beach it tooks first a while till the guy on the beach recognized, that we are in troubble. After a couple of minutes he came with another jetsky out to take my wife and her jetsky back to the beach.

Then the "real "professionalism" of that people started. they tried to "fix" the jetsky. There was oviously somewhere a leak and water came in the engine area under the seat.

Their "solution" to fix that problem was putting the jetsky on a side to get the water meanwhile mixed with oil out. They have not been thinking about capturing that water/oil mix somehow. Instead they let it go directly in the sea !!!

When the engine was back running they had even the courage to offer us to continue our
ride, wich we refused...

After that "expercience" we had a closer look at the rental equipment they have and basicly
all looks let's say "very well used"...

In short words "this is not what we can call good customer service, professionality or whatever else..." and it does not match at all with the rest of the hotel....

Hope there will be soon a positive change.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 20 October 2011
Dear Guests,

Thank for your taking the time to comment on your recent stay with us on Trip Advisor.

I am sorry to hear about your opinion on the condition of the water sport equipement managing by a third company. I have passed your comments onto the Manager of the facilities for his immediate follow up.

On a positive note, I am pleased to learn that you found our staff members friendly, our rooms nice and that food was excellent.

Hopefully we will have the pleasure to welcome you again in Ras Al Khaimah.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Ras Al Khaimah Resort & Spa

Property: Hilton Ras Al Khaimah Resort & Spa
Address: Al Mareed Street, Ras Al Khaimah 122998, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Ras Al Khaimah
#1 Top resorts Hotel in Ras Al Khaimah
#2 Spa Hotel in Ras Al Khaimah
#3 Luxury Hotel in Ras Al Khaimah
#3 On the Beach Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Ras Al Khaimah Resort & Spa 5*
Number of rooms: 475
Official Description (provided by the hotel):
Location: Hilton Ras Al Khaimah Resort & Spa is nestled in a spectacular private bay at the northern tip of the Arabian Peninsula, overlooking the shimmering waters of the Arabian Gulf. Only a 50 minute drive to Dubai International Airport and two hours from Abu Dhabi International Airport. Guestrooms: The Resort consists of 151 Guestrooms in Villas and 324 Guestrooms in the hotel, each with a private balcony and exclusive access to the beautiful 1.5 km sandy beach. All guestrooms are fully equipped with a Plasma TV, minibar, alarm clock, coffee facilities, safe box, iron with board, hair dryer and wired internet (fee). Dining: With 13 restaurants and bars to choose from, guests will be spoilt from choice. Start the day with Hilton Breakfast in the bright and spacious Maarid, then stop by BN Cafe for a Starbucks coffee, or swim up to the pool bar Sunset Bar before grabbing a bbq lunch at Al Bahar with an underwater view. Begin your evening with a traditional Middle Eastern shisha in 6 Degrees bar, before contemplating whether to try South American cuisine in Pura Vida, Sushi in Passage to Asia or classic Italian fine dining at Piaceri da Gustare. At night, bar hop your way around the resort, from the classic X.O bar serving cognac and vintage ports to Espirit for trendy cocktails and a live DJ. Leisure: The Spa features hamams, jacuzzis, saunas, and treatment tents on the beach. For the gym enthusiasts, there is a Hilton fitness by Precor center with aerobics rooms. Or take part in water sports with our on-site diving center offering snorkeling, water skiing and sailing and jet skiing. The perfect end to a day is a swim in one of our six swimming pools; including a salt water pool and 2 shaded pools for children. An onsite Kid's Club with indoor and outdoor playrooms will keep the children busy whilst you relax in the best resort in Ras Al Khaimah. ... more   less 
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Also Known As:
Hilton Ras Al Khaimah Hotel Ras Al Khaimah
Hilton Ras Al Khaimah Resort And Spa
Ras Al Khaimah Hilton
Hilton Ras Al Khaimah Resort & Spa

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