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Hilton Ras Al Khaimah Resort & Spa
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Reviews (5,986)
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Reviewed 19 November 2012

What a great location and view from the higher Floors , …. Nice property Good Rooms and Restaurant needs more service

  • Stayed: November 2012, travelled with family
    • Value
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Review collected in partnership with Cleartrip
Thank Mohammed_Assaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed M, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 5 December 2012

Dear Mr.Mohamd Assaf,

Thank you for your time writing your feedback, we do apologize that our restaurant service was not up to your expectations; please rest assured that valuable comments will be communicated with the hotel managements.
Again, thank you, we are looking forward to welcoming you back to our hotel.
Regards,
Mohamed Moneim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2012

Stayed for a couple of days in early November and we were absolutely delighted! What really impressed us was the atmosphere of genuine care for the guests and the always smiling and very kind and helpful staff, and that goes for Everyone, from the hotel cleaners to the waiters, and the breakfast staff, who, in other hotels, usually are very stressed and busy during breakfast. Not the case here, where everyone always greeted you, and looked you in the eyes with a smile! The breakfast buffet was one of the best we have ever had, so fresh and complete, and everything so tasty! Even the croissants were like original French croissants! The Pura Vida restaurant was excellent – we had the churrasco - and even though the system was not quite like in Brazil with a large buffet to choose your side orders from, the meat was very delicious!
The premises are beautiful, well maintained and cared for throughout the day. The beach is superb, clean and with plenty of sun beds. Water temperature was around 30 and divine! The pool system is so beautiful, and we really appreciated to have a pool reserved for those over the age of 16!
We tried a couple massage at the spa and my partner who usually does not enjoy spa massages, thought it was wonderful and totally relaxing!

The only negative point was that cleaning of the room was a bit late – when we came back from the beach in the afternoon around 4 p.m. on the first day, the room was still not cleaned. This was the case for our whole stay, in spite of us asking for an earlier service, but when cleaned, it was impeccable.

All in all, we can’t wait to go back to this beautiful resort, probably the same time next year, since the resort was quite calm and not too busy in early November, and temperature was perfect!

  • Stayed: November 2012, travelled as a couple
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1  Thank scalatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 18 November 2012

Dear Worldtravellerpet,

Thank you very much for taking the time and effort to post a personal review here at TripAdvisor following your recent stay at the Hilton Ras Al Khaimah Report & Spa.

We truly appreciate any feedback as it is comments from our valued guests that enable us to improve our services and facilities, and we are delighted to know that you found our staff service, recreation facilities, spa, quality and variety of food to your satisfaction, as this is what we strive to achieve at all times.

Rest assured that your comment about the timing for cleaning your room have been brought to the attention of the Executive Housekeeper for consideration and necessary follow up.

We do look forward to welcoming you back next year to the Resort for another enjoyable stay.

Kindest regards.

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Reviewed 16 November 2012

Good hotel, attentive staff. Some areas are getting a little well used, particularly the toilets by the beach. Also MOST unimpressed with the AED 120 charge for wi-fi per 24 hours.
The breakfast was amazing, just about every nationality and want catered.

  • Stayed: November 2012, travelled with friends
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Thank MayfieldCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 18 November 2012

Dear MayfieldCornwald,

thanks for your review further to your stay with us at Hilton Ras Al Khaima Resort & Spa.

I am of course delighted to learn that you and your friends have enjoyed your stay with us and particularly the quality of our Hilton breakfast offering a large and different options for all taste or nationalities.

I have taken note of your comments about the toilets by the beach and the price for internet.

Once again, thank you and we look forward to welcoming your again whenever your leisure plans bring you back to Ras Al Khaimah.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2012

Just returned from this hotel.My husband is in a wheelchair and we have never been so well looked after at any other hotel.The staff are wonderfull,there is one rather steep ramp from the pool area and after asking for help to push up this on our first day there was always someone running to help me after this,in fact they would have wheeled my husband all around if we wanted!The 2 young ladies who seat people in the buffet restaurant were beyond excellent, again so helpfull,when my husband was not up to coming out to eat offering to help me take food to him etc.The resort is spotless ,food beyond belief,rooms cleaned and tidy.You wont be disapointed.If my husband is well enough we will return

Room Tip: Higher floors catch a nice breeze
  • Stayed: November 2012, travelled as a couple
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Thank midgeEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 18 November 2012

Dear MidgeEssex,

thank you very much for choosing the Hilton Ras Al Khaimah Resort & Spa and for posting a review on TripAdvisor.

It is with great pleasure that I read your feedback about the facilities and the service at the resort. Rest assured that your very encouraging comments have been shared with the team here.

We all look forward to welcoming you with your husband to the resort very soon.

Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2012

This is our 2nd stay here,we last came in May 2011,and stayed for 6 nights,this time it was 10.
We did the All-inclusive package and came with Virgin Holidays.
We had no regrets about returning,we found the weather at this time of year more comfortable,whereas in May it was perhaps too hot for us as the paving slabs around the pool got really hot.
Check-in was smooth with Virgin Holidays you can check in early so that is a nice advantage,and get a drink,you cannot get any food until lunchtime,but thats only a 1hr wait once you arrive from the airport.
The rooms are good,we had a sea view room 3512,very nice we stayed in a different wing last time.
The food was really good again,we only ate in the buffet restaurant's,each night there is a themed night,I had seen someone complaining about seeing yorkshire puddings on here and that they hadn't travelled from the UK to eat this sort of food,every night there is such a huge choice and I even tried some food I might not try back at home eg The Arabic night,very nice.
My wife loved the different soups,the quality of the food is very good.

Unfortunately I did witness a girl when asked what would she like in her omelette she just pointed to the ingredients,no Thank You at all from her,its a simple thing to say and doesn't cost anything.
The staff work really hard and long hours,we never came across a rude member of staff,there are so many to Thank,but the main ones are Keith,Saiful & Mary in the Maarid restaurant,they are so funny and polite they really made the holiday.
We hadn't received housekeeping one day when we got back to the room late afternoon,a phone call to reception and they arrived within 5 mins,he was very apologetic,I suspect someone had gone sick,and that put him behind cleaning the rooms.
On the AI package you get 70dhs each to spend at a restaurant,we went back to the Dhow Bar along the beach,where your money will get you one of the best burgers going,they are really nice,the salads are good as well,large portions,you need to be hungry we would do this at lunchtimes,as it was a nice walk then return walking along the waters edge back to the pool.
We used the Salt water pool daily,it has a swim up bar very handy.
There are a lot of europeans and this was no problem,as i've seen some people don't like that.
Our main issue was that if you choose to sit outside when eating, people can smoke,we are non smokers and ate outside a few times,but on both occasions someone lit up behind us and the just hold their cigarette up near you,even at breakfast,so we ate indoors after that.
There is no free Wi-Fi,I believe next year now,but there are 3 computers you can use for 15mins at a time near reception.
We are looking at staying again next November,if anyone wants any questions please feel free to ask and I will try and help.

We did visit Abu Dhabi for the Formula 1 race,it does make it a long day traveling,but I think for the cost of a hotel for a few nights there it would have been quite expensive,so for us it worked out well.

Room Tip: We asked for a high floor,you must visit the Dhow Bar at lunchtime
  • Stayed: November 2012, travelled as a couple
    • Value
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3  Thank skeeter68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 16 November 2012

Dear Skeeter68,

We were glad as well to welcoming you back for your second stay with us! Thanks for taking your time to share your experience and for your thorough review further to your return stay at the Hilton Ras Al Khaimah Resort & Spa.

We are delighted to note that you found our service, facilities and quality of food to your satisfaction, as this is what we strive to achieve at all times.

We truly appreciate your feedback / review as it is comments from our valued guests that enable us to improve our services and facilities and we are all glad to know that you have enjoyed your stay with us.

I have noted your comment about the smoking\non smoking area on the terrace of our all day dining restaurant. Our F&B Manager already started to work on the project to offer separate areas and we do hope to be ready for a try in the months to come.

Your kind words have been shared with the team here and we all look forward to welcoming you back to our resort for your third stay.

Kindest regards.

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