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Reviewed 27 November 2013

The very friendly and helpful staff made our 15 day vacation to a complete joy. And if a five year old girl is happy, her parents are happy! And also get a chance to a vacation. Poolservice made us feel safe too. We always felt seen and got a lot free "upgrades" without asking.

  • Stayed: November 2013, travelled with family
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Thank Camilla L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 28 November 2013

Dear Camilla L,

Thank you for sharing this very kind and thorough review about your recent experience at Hilton Ras Al Khaimah Resort & Spa with the TripAdvisor community.

We understand the significance of family holiday and are delighted that we were able to fulfill all your needs travel during your stay and contribute to your family holiday memories.

Your kind words have been shared with the team here and we all look forward to welcoming you back to our resort in the future.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

We have just returned after a week's stay at this fabulous hotel. We went all inclusive with Virgin and it was a bargain. I have been in hotels all over the world and this hotel is up there with the best of them. The Beach Chalet had a view to buy for. We literally had to walk a few yards from room to beach and sea. The food was at least good in the buffet to outstanding in the A La Carte Restaurants. Our favourite bar was Rio's Beach Bar. The Lads there were great. The whole hotel was spotless but a special thank you to the member of staff who did our room every day (807). He was brilliant.
What made the hotel so so special was the staff from Reception to cleaners, they were so pleasant, well mannered, welcoming and determined to make your holiday special. A special thank you to Keith (She!) and Saipul in the Buffet Restaurant. We hope Keith's family are safe in the Philippines and Saipul has a very very happy marriage.
The only downers were totally out of the hotel's control! It rained two days! Mosquitoes liked the taste of my blood and The Emirates Flights to/from Manchester were both delayed! The flight out there by an hour!
We recommend the private car transfer. It was worth every penny. Our BMW Series 5 was brand new and both drivers from Alpha Cars were very efficient.
We find it hard to credit any of the negative comments we have previously read on this hotel! We would struggle to think of a single minus point. All we can think of is that the negative posters must be Russian!!!!

Room Tip: The Beach Chalets are excellent . Low 800s are the best because they are nearest the main hotel.
  • Stayed: November 2013, travelled as a couple
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Thank Lostinlancs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 28 November 2013

Dear Lostinlancs,

Thank you for sharing your recent experience at Hilton Ras Al Khaimah Resort & Spa and some practical advices with the TripAdvisor community. We are delighted to read the positive comments pertaining to your stay.

Our sole focus is to provide a flawless and excellent service to our valued guests, and to contribute towards a memorable stay at the resort. Therefore we are thrilled to learn that you have enjoyed every minute with us.

Your invaluable feedback is important to ensure that we continually deliver the service Hilton is renowned for and exceed your expectations for future visits. Please rest assured that your comments will be passed on to the team.

We kindly send you our most appreciative thank you. May all your future travels be as joyous and we certainly will look forward to your return visit.

Kind regards.

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Reviewed 26 November 2013

I Visited the Hilton RAK few times for business meetings and it wasn't my favorite but when it come to family and young kids destination its the place to go and hang out.

With All the pools, Restaurants and Kids activities you are really in a family paradise.
We were greeted upon arrival and the front office team do their best to accommodate us.

Check-in wasn't the great experience but checkout was quick and pleasant.
I wanted to take a moment to thanks personally Martin and Katty from the guest relations team for all the efforts and dedication for making my family and extended family stay as pleasant as it was.. Thank you..

Room Tip: If you are couples or singles go for the villas.. if you have a family stay within the main building
  • Stayed: October 2013, travelled with family
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2  Thank Egyptian-Advisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 28 November 2013

Dear Egyptian-Advisor,

Thank you for choosing to stay with us and for taking the time to write your second review on TripAdvisor regarding your experience.

It feels great to learn that you had an enjoyable stay with us. Thank you for your appreciative comments on our staff, the outdoor facilities and all restaurants. Indeed, the resort offers large facilities where both families and couple can enjoy all options.

We look forward to your next visit to Ras Al Khaimah when we will hopefully have the opportunity to welcome you once again for a family or meeting stay.

Kind regards.

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Reviewed 26 November 2013

the italian staff is very good , al hamra golf is perfect for the nice holiday and the sea is perfect location for total relax the food and the chef is a good international quality the fitness center is more tecnology and spa is professionally staff

  • Stayed: November 2013, travelled with family
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1  Thank Alessia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 28 November 2013

Dear Alessia Z,

Thank you very much for such a delightful review. In a few words you said so much.

I will personally relay your feedback to the kitchen team who will be glad to know that you enjoyed the quality of the food.

Our fitness centre with Technogym equipement is fully new as we have completed the extension and renovation last summer.

Your kind words have been shared with the team here and we all look forward to welcoming you back to our resort in the future.

Kind regards.

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Reviewed 25 November 2013

After a busy year, this was our only vacation this year so it had to be relaxing and comfortable. The Hilton @ RAK did just the job and we're really grateful to them. We booked half-board through Virgin Holidays but changed the flights from the suggestion by Virgin to Emirates (on the fantastic new A380). The hotel delivered at all levels - attentive staff; good food; a choice of a la carte restaurants and great facilities throughout our 10 day stay. We'd like to make a particular reference to a few people from the hotel who make you feel so welcome with their smiling faces and warmth; Beautiful Laarni - forever smiling and always keen to share a few words. Vanessa - meeting and greeting so cheerfully each morning, and Michelle - offering words of welcome at each visit to the dining room. The Virgin host (Jimmy) and Katty, the Guest Relations person, both of whom do a brilliant job of organising special requests, excursions and addressing any uncertainties. So, we'd like to thank all the staff at the Hilton @ RAK and we look forward to seeing them again in the near future. Just be aware that the transfer time from the airport, in either the private transfer or the bus, will be about 80-90 minutes. But don't let that put you off as the hotel and its private beaches allow you to really relax whilst you're there. If you fancy a trip to Dubai, we strongly recommend booking tickets for the Burj Kalifa (the world's tallest building) in the UK before you travel as they aren't usually available on the day. Highly recommended.

Room Tip: All the rooms are good!
  • Stayed: November 2013, travelled as a couple
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Thank Chronicle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RMHiltonRAKResortSpa, Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 28 November 2013

Dear Chronicle1,

Thank you very much for taking the time to share your thoughts with the TripAdvisor World of Travelers!

We feel truly blessed with a team of hospitable, action-oriented team members, who are the key to the success of your stay, and your feedback pertaining the products and services provided will be shared with them to motivate them to continue displaying this great service focus.

We look forward to the opportunity of welcoming you back to Ras Al Khaimah Resort & Spa. Please contact me directly when planning your next visit, I would be delighted to handle your reservation.

Kind regards.

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