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“Luxury by the sea”

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Hilton Ras Al Khaimah Resort & Spa
Ranked #2 of 27 Hotels in Ras Al Khaimah
Certificate of Excellence
Reviewed 18 February 2014

Great food, excellent drink, lovely swimming pool and a great beach - all the things which make for a great relaxing break. Oh and there's a buggy service which takes you from door to car - a distance of around 15 metres

Room Tip: Get a sea view!
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  • Stayed: February 2014, travelled with friends
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1  Thank NickAmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 28 February 2014

Dear NickAmes,

Thank you for sharing your brief notes and I am delighted to note that you and your friends enjoyed your stay with us.

I truly hope to welcome you back to our Resort in the not too distant future for another or even more relaxing stay by the sea.

Best regards
Raouf Benchedli

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2,243 - 2,249 of 5,595 reviews

Reviewed 17 February 2014

We arrived at 9am and were checked into room straight away. Reception staff very friendly.
Chose deluxe sea view and were given room on fourth floor. Good comfortable room with great views. Plenty of hot water, nice fluffy towels and dressing gowns. Staff on hand to replenish any items required. Good old fashioned service.
Free wifi in the main reception area filtered down to the ground floor restaurant and the area on the hotel side of the sea-water pool.
Food in main restaurant was good. Breakfast had great selection of cereals, fruit, pastries and hot dishes including bacon. Evening meal was buffet style with varied selection. Restaurant staff very good. Chose half board and although drinks were a tad pricey, it still worked out a lot cheaper than all-inclusive.
Free transport to local mall but wait outside for bus as you don’t get called and when the bus is full, that’s it! Only Dh15 to come back by taxi as you don’t need 2 hours there.
Wanted to go on jeep safari and asked Virgin rep if his trip was in RAK to which he said yes. Went to Dubai!! Not impressed!
Trip back to Dubai airport went smoothly until we got to Sharjah where we were held in traffic for more than an hour. Now we know why the pick-up was at 6.30
Early breakfast served in coffee bar in main reception area.

Room Tip: Deluxe sea view on high floor. Good views
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  • Stayed: February 2014, travelled as a couple
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1  Thank HarrynHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 23 March 2014

Dear HarrynHelen,

Thank you for sharing your feedback with us, I apologise for the late reply.

I am happy that you enjoyed our facilities and services and that you were impressed with our Team Members hospitality. We are looking forward to welcome you and your family back hopefully in the not too distant future.

Best Regards,
Raouf Benchedli

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Reviewed 17 February 2014

As far as hotels go in the UAE, I was not very impressed. The staff were not very good, to the point it became a bit comical. We has ordered ice upon arrival and it took over 45 minutes for it to be delivered. By the time it arrived we had already gone to bed and ignored the knocking. Next the phone rang to tell us they were at the door with the ice, we told them we no longer wanted it. However they kept knocking until we answered the door, it should be noted it was after midnight at this time. The prices were very high, even for UAE standards. A small bottle of water was AED 17. There were also a lot of notes around letting you know you would be charged if you didn't return the locker key, the towel and so on. Messages like that don't really make you feel like you are in a 5 star resort. The beach was ok and I did enjoy my spa treatment but was not overly impressed with the spa facilities.

  • Stayed: February 2014, travelled as a couple
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1  Thank heather3b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 24 February 2014

Dear heather3b,

I regret to hear that you were not impressed with our services and facilities and I am sorry for not being able to meet your expectations on this occasion.

Sad to know that you will not come back to our Resort but I still hope that none of the misgivings will completely stop you from re-considering a repeat stay with us or our sister hotels that will give us a chance to regain your confidence in Hilton services and facilities.

Kind regards
Raouf Benchedli

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Reviewed 17 February 2014

We decided to visit UAE and everyone thinks of Dubai straight away, well Dubai is a beautiful city but it can work out very tough on your pocket. A little over an hour north of Dubai is Ras Al Khaimah, and the wonderful Hilton Spa resort. The resort is set in its own grounds and it's own beach so very safe for families. The rooms are fantastic, well equipped, a big bathroom that has a walk in shower and a bath area, two sinks and plenty of storage. We stayed in a Garden room and it was fantastic to walk out the patio doors to one of the many pools. Dinning was easy with many different options to choose from. The staff were amazing, fantastic service including the maids. The beach was really tidy with plenty of things to do if you want. The reception staff were amazing, the quickest check in I've ever experienced, they said they would do things and they never forgot ANYTHING! Thank you Hilton, we would go back without any question.

Room Tip: Now, if you choose the all inclusive option you will get your monies worth, but the buffet can get v...
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  • Stayed: February 2014, travelled as a couple
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1  Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 23 March 2014

Dear William L,

Thank you for choosing our lovely Resort for your visit and for sharing your experience on TripAdvisor.

I am delighted that our services and facilities fully met your satisfactions and you had a wonderful time. We are looking forward to welcome you back in our Resort, hopefully, in the near future.

Best Regards,
Raouf Benchedli

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Reviewed 17 February 2014

A truly wonderful experience with fantastic staff. Any minor thing that went wrong was very quickly sorted and apologized for with amazing speed and empathy. F&B was excellent and all reasonable prices. Overall, a very positive, memorable experience that I will look forward to repeating again soon!

  • Stayed: February 2014, travelled as a couple
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Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 23 March 2014

Dear Chris D,

Thank you for sharing your feedback with us and I am thanking you for taking the time and effort.

Our Team Members are happy to deliver the expected service and we are looking forward to be at our best the next time you will visit us again in our amazing Resort.

Kind Regards,
Raouf Benchedli

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Reviewed 16 February 2014

We stayed here for a couple of nights due to a local half marathon we were competing in. The hotel was absolutely full however the staff were fantastic and still managed to get us seats at both the restaurants we wanted to eat at. The Italian wasn't so great but the Asian was excellent. The breakfast buffet was also very good with a pork station too. The rooms were very comfortable and clean. We were overlooking the pool on the 2nd floor and had a nice little balcony to sit outside. The pool area gets very busy and a bit noisy so we opted for sunbeds on the beach. The service we received is what made the difference here. Lots of resorts offer a similar standard of accommodation and facilities but not all have the great service and willingness to please you.

  • Stayed: February 2014, travelled as a couple
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Thank JT S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this reviewResponded 23 March 2014

Dear JT S,

Thank you for your time and effort in writing your comments about your stay. Please accept my apology for not replying sooner.

I am very happy that you enjoyed our facilities and you had excellent services during your stay with us.

We are looking forward to give you even better services in the next time you decide to visit us, hopefully in the not too distant future.

Best Regards,
Raouf Benchedli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2014

I stayed in the hotel the night before the RAK Half-Marathon and despite the demand managed a reasonable rate via booking.com

The hotel is little dated although most areas were clean and in reasonable condition. The room was pretty large but again was a little like stepping back in time with regards to the furniture and decor. Despite requesting (and supposedly being given) a non-smoking room it smelled of tobacco and the ash tray, Hilton matches and cigarette burns on the furniture only emphasised that the front desk were not quite telling the truth.

In the late afternoon/evening we had drinks and a meal at the restaurant down by the pool which overlooks the creek and found the service to be extremely slow and the food was mediocre to say the least. Three of us ordered together and 2 people had finished eating by the time the thirds meal (mine) arrived, cracking service - NOT!

The noise form the rooms above really drifts through the ceiling so it's certainly not the best night's sleep that I have ever had.

Whilst there is tea & coffee in the room you have to phone room service to get the hot water delivered and when trying to cut timings tight when getting up early in the morning a 15 minute wait is a real pain.

Overall, I've stayed in worse places although never with the Hilton name associated with it!

  • Stayed: February 2014, travelled solo
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1  Thank AngusDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Ras Al Khaimah Resort & Spa

Address: Al Mareed Street, Ras Al Khaimah 122998, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Ras Al Khaimah
#1 Spa Hotel in Ras Al Khaimah
#1 Romantic Hotel in Ras Al Khaimah
#2 Luxury Hotel in Ras Al Khaimah
#2 On the Beach Hotel in Ras Al Khaimah
Price Range: £121 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Ras Al Khaimah Resort & Spa 5*
Number of rooms: 475
Official Description (provided by the hotel):
Hilton Ras Al Khaimah Resort & Spa is nestled in a spectacular private bay at the northern tip of the Arabian Peninsula, overlooking the shimmering waters of the Arabian Gulf. Only a 70-minute drive to Dubai International Airport and two hours from Abu Dhabi International Airport. Guestrooms: The Resort consists of 151 guestrooms in villas and 324 guestrooms in the hotel, each with a private balcony and exclusive access to the beautiful 1.5 km sandy beach. All guestrooms are fully equipped with a Plasma TV, minibar, alarm clock, coffee facilities, safe box, iron with board, hair dryer and wired internet (fee). Dining: With 11 restaurants and bars to choose from, guests will be spoilt for choice. Start the day with Hilton Breakfast in the bright and spacious Maarid, then stop by BN Cafe for your favourite coffee, or swim up to Sunset Bar to grab your favourite cocktail. Begin your evening with a traditional Middle Eastern shisha in Al Bahar Rooftop, before contemplating whether to try South American cuisine in Pura Vida or classic Italian fine dining at Piaceri da Gustare. At night, spend great times at the classic X.O. bar serving cognac and vintage ports. Leisure: The Spa features 9 treatment rooms, hamams, Jacuzzis, saunas and steam rooms. For the gym enthusiasts, there is a Hilton fitness by Precor center with aerobics rooms. Or take part in water sports with our on-site diving center offering snorkeling, water skiing, sailing and jet skiing. The perfect end to a day is a swim in one of our six swimming pools; including a salt water pool and a shaded pool for children. An onsite Kid's Club with indoor and outdoor playrooms and a Teens Club will keep the children and teens busy whilst you relax in the best resort in Ras Al Khaimah. ... more   less 
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Also Known As:
Hilton Ras Al Khaimah Hotel Ras Al Khaimah
Hilton Ras Al Khaimah Resort And Spa
Ras Al Khaimah Hilton
Hilton Ras Al Khaimah Resort & Spa

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