On arrival at our destination we were welcomed by reception staff who were pleasant and advised we would have to pre book restaurants if we required dining from the a-la-carte menus. As Virgin all inclusive customers, we were instructed we were only allowed to eat in certain restaurants with restricted menus which served miniscule portions which made you feel embarrassed to eat.
An example of this was in the Italian restaurant where we were served 3 very small slices of veal with a fanned garnish of cucumber (no potatoes, vegetables or pasta were served as accompaniments) as a main course which would not have covered the palm of your hand, let alone satisfy a healthy appetite. Children with paying adults had full plates, whereas, Virgin all inclusive customers were leaving hungry.
We were also served inferior cocktails which were half-heartedly put together when paying customers cocktails were blended and presented and then served in attractive glasses with fruit as garnish.
At night time we had a few drinks in the main bar which brings us to the issue of hygiene.
Every night the issue of hygiene in the female toilets had to be raised with the hotel staff. Toilets were constantly blocked which led to the toilet overflowing, which in turn led to my dresses being soaked in god only knows what. There was never any toilet tissue and there was no means of drying your hands as the hand towel dispenser was always empty. This resulted in me always ensuring I had wipes in my handbag and hand gel for cleansing my hands.
The toilets on the beach frequently ran out of toilet roll and hand drying roll which resulted in ensuring you had wipes before you entered. This is difficult as you generally visit a beach in swimwear which has no means of discretely carrying such objects.
Hotel beach towels which were supplied on a daily basis, although clean, these were torn and frayed. If towels weren’t changed first thing in the morning or last thing at night, it was impossible to receive a clean one during the course of the day as the towel dispensing places had run out of clean towels. Sun-loungers and beach umbrellas were limited and very shabby. You had to be up early to ensure you could acquire them for the day ahead.
Beach shower basins were constantly blocked with sand and overflowing water, which again can result in serious hygiene issues.
The beach bars were manned by lazy, ignorant, chauvinistic staff, which totally ignored female customers who approached alone for refreshments. On numerous occasions the sparkling water was warm or it was out of stock.
Hotel guests were also prone to emptying their bowels in the sea as on a daily basis there was faeces floating in the sea. We know this was coming from the guests as it was on the hotels own private stretch of beach. This is totally unacceptable and disgusting.
Personal hygiene is a very important part of everyday life and should never be compromised especially when holidaying in a 5 star establishment.
After a nice day in the sun, on return to our room at approximately 5pm every day, the room was never ready for us. We were later informed that family rooms were cleaned first.
We paid £3060 for 1 week all inclusive holiday for 2 persons with a highly reputable company. We have been left feeling extremely disappointed and cheated.
We were sold a 5 star holiday in a 5 star hotel; however, we received a 2 star holiday in a 2 star establishment. If it wasn’t for the hotel restaurant staffs that were always welcoming and friendly when we dined, this resort would be rated as a 1 star.
Yours disappointedly, Gaynor and Matt ;;(
- Official Description (provided by the hotel):
- Hilton Ras Al Khaimah Resort & Spa is nestled in a spectacular private bay at the northern tip of the Arabian Peninsula, overlooking the shimmering waters of the Arabian Gulf. Only a 70-minute drive to Dubai International Airport and two hours from Abu Dhabi International Airport. Guestrooms: The Resort consists of 151 guestrooms in villas and 324 guestrooms in the hotel, each with a private balcony and exclusive access to the beautiful 1.5 km sandy beach. All guestrooms are fully equipped with a Plasma TV, minibar, alarm clock, coffee facilities, safe box, iron with board, hair dryer and wired internet (fee). Dining: With 11 restaurants and bars to choose from, guests will be spoilt for choice. Start the day with Hilton Breakfast in the bright and spacious Maarid, then stop by BN Cafe for your favourite coffee, or swim up to Sunset Bar to grab your favourite cocktail. Begin your evening with a traditional Middle Eastern shisha in Al Bahar Rooftop, before contemplating whether to try South American cuisine in Pura Vida or classic Italian fine dining at Piaceri da Gustare. At night, spend great times at the classic X.O. bar serving cognac and vintage ports. Leisure: The Spa features 9 treatment rooms, hamams, Jacuzzis, saunas and steam rooms. For the gym enthusiasts, there is a Hilton fitness by Precor center with aerobics rooms. Or take part in water sports with our on-site diving center offering snorkeling, water skiing, sailing and jet skiing. The perfect end to a day is a swim in one of our six swimming pools; including a salt water pool and a shaded pool for children. An onsite Kid's Club with indoor and outdoor playrooms and a Teens Club will keep the children and teens busy whilst you relax in the best resort in Ras Al Khaimah. ... more less
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- Also Known As:
- Hilton Ras Al Khaimah Resort And Spa
- Hilton Ras Al Khaimah Hotel Ras Al Khaimah
- Ras Al Khaimah Hilton
- Hilton Ras Al Khaimah Resort & Spa