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“Hilton Ras Al Khaimah Resort & Spa The Place to be!”

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Hilton Ras Al Khaimah Resort & Spa
Ranked #3 of 26 Hotels in Ras Al Khaimah
Certificate of Excellence
Munich, Germany
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hilton Ras Al Khaimah Resort & Spa The Place to be!”
Reviewed 9 June 2014

we've been looking for a great relaxing place to escape the winter and found it here.
The Place itself is idyllic and its true beauty comes out in the sunset. The shape of the Building is a perfect match with the set of the sun. Staff and Service were super friendly and made sure that the holiday is perfect. We also enjoyed our Balcony Room. There was more then enough good food to choose from at the buffet.
A perfect place and highly recommended!!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank christianloew101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 14 June 2014
Dear Christianloew101,

I am pleased to know that you had a relaxed holiday in our Resort and thanking you for sharing your comments with us. It is our pleasure that you liked our facilities and our Team member service.

We are committed to give best overall holiday experience to our guests and strive to fulfil every guest need.

We are looking forward to welcome you back to our Resort, hopefully in the near future.

Kind Regards,
Raouf Benchedli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Wales, United Kingdom
Level 4 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 June 2014 via mobile

Stayed here for a week 14th - 21st of May. Upon check in, a lovely lady Milagros noticed it was my boyfriends birthday and upgraded us, which was a really nice gesture.
After we had checked in, housekeeping came to the room with a cake and some balloons and a card.
The resort itself is lovely.. Nice and big, the pools are nice, we mainly stayed by the salt water pool, as the adults pool tend to have a waft of sewage every now and then.
Food is lovely in the buffet, so much choice, you'll never get bored.
For lunch we did try the beach bar, you get 70 aed each towards the menu, but the only thing that's under 70 is soup and one sort of salad.
This irritated us because we had already payed enough to go "all inclusive" and yet we're expected to fork out more again. It is lovely food at the beach bar and for the extra you pay, it is worth it. It's just the prince-able. Also you have to pay 25aed for a small tub of ice cream too. In most all inclusive we have been too ice cream was always included. We also ate at the Passage to Asia one evening, as you get a choice to eat there or the Italian once. Lovely food.. Lovely presentation, would eat there again.
Housekeeping - room was clean, just always came really late on in the days when we tended to go back up to the room to get ready. Towards the end of the week, things became really odd with our cleaner, he'd turn up at 8pm and ask if we needed towels?! then some other random guy would.
My PJ top went missing. He came to the door on our last evening to ask us to fill out a feedback form, and stated that we must write something good about him, and gave us his name, and said that we have to give it back to him and he'll give it to reception. That was that, I'd fill it in and sealed in envelope and we went for food.
When we came back from our evening meal, he'd been back in the room, and opened the envelope to try and see what we had written. Then when we left on our last morning, he was there by our door. It was odd and very uncomfortable.
Overall we would go back. Just hopefully have a better experience with housekeeping.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Lemonade92x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 11 June 2014
Dear Katie M,

Thank you for your taking the time in sharing your feedback about your recent stay with us. I am happy that you had a wonderful birthday celebration and that you were satisfied with our facilities.

We have reviewed your comments about All Inclusive packages in which we have put for our further consideration. Please kindly note that your feedback about our Team Member misconduct have taken a great deal of our concern, we understand that his actions were merely just trying to do the extra mile care for you as well as to get your ratings about his service. However, please reassure that we shall make sure this incident will not happen again and staff retraining will be taking place. Thank you for your valuable feedback.

We hope that these mishaps do not hinder you for returning back to our Resort. We are looking forward to welcome you back for an even better holiday, hopefully in the near future.

Kind Regards,
Raouf Benchedli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2014

Lovely 'on the beach' room. The beach villas are the best if you are with a family. Lovely beach and great pools for the kids. Great service and good buffet dinner. Definatley on my list to revist on the next long weekend in Dubai!

Room Tip: Take one of the many on the beach villas and do room service for breakfast!
See more room tips
  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stewart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 9 June 2014
Dear Stewart B,

Thank you for sharing your comments about your recent stay with us. I am pleased to know that our facilities and service went above your expectations.

We are committed to give every guest best holiday experience and strive to meet their needs.

We look forward to welcome you back to our Resort for a longer stay hopefully in the near future.

Kind Regards,
Raouf Benchedli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2014

We have just returned from a 2 week family vacation and I must say being as we have stayed at all the top Dubai glitzy Hotels over the years and all around Jumeirah beach etc , this place beats them all. Fantastic beach Villas, fantastic beach, great food and all the staff were exemplary ...
Special thanks and commendations to Muhammed and his team at the Dhow bar, to Martin ( the duty manager ) who was brilliant. The only way to go is via All inclusive option, via Virgin.
We are going back in August for another planned vacation. The place is brilliant and once you have experienced this I doubt you're never go back to the Dubai hotels.
If I had to be forced to mention a couple of potential ways to improve this would be too many jellyfish on some days left on beach and possibly more dining options on the all inclusive options at some of the other restaurants would be great but I'm splitting hairs here.

The management of the Hotel Nd Hilton please take note as you have a hotel and team to be proud of and we are already telling everyone to go so look out for an influx of new customers...

Warmest regards

Colin and Rebecca Eke + family

Room Tip: Villa either by pool or beach
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  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Colin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 9 June 2014
Dear Colin E,

I am proud that you choose The Hilton Ras Al Khaimah Resort and Spa for your holiday and thanking you for sharing your comments with us. It is a pleasure to know that our facilities met your expectations especially you were impressed with our Team Member hospitality and service.

I will personally convey your message to everyone in particular the ones you mentioned by name. We have put your comments about more dining options in the All Inclusive package for our further consideration.

We are looking forward to welcome you back to our Resort, hopefully in the not too distant future.

Kind Regards,
Raouf Benchedli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014 via mobile

Aubrey and Rony were our waiter/waitress who gave us excellent service. They really went the extra mile to ensure we had all we required!! 5 stars!! Food was outstanding compliments to the chefs!! Hotel was lovely and clean will definitely come back again. Thank you everyone. X

Stayed June 2014, travelled with friends
Helpful?
1 Thank jeni h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 9 June 2014
Dear Jeni H,

Thank you for sharing your feedback about your recent stay in our Resort. I am delighted that we could meet your expectations in the facilities and the service.

I am pleased to know that our Team Member delivered exceptional care and it is my pleasure to convey your message to everyone in particular those you mentioned by name.

We are looking forward to welcome you back to our Resort hopefully in the near future.

Kind Regards,
Raouf Benchedli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 4 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2014

A good place to disconnect and share a private moment with the family. Chalets are the best place to stay, gives a nice privacy and have private access to beach, prefer the ground floor as it gives access to the garden as well. Food is good and lots of bar options

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Puneet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 10 June 2014
Dear Puneet S,

Thank you for sharing your comments about your recent stay with us. I am pleased that you liked our chalet rooms and our overall facilities and service.

We strive to meet every guest expectations in all aspects at all time; hence we highly appreciate your feedback.

Me and all the Team Member are looking forward to welcome you back to our Resort hopefully in the near future.

Kind Regards,
Raouf Benchedli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
121 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 2 June 2014

This is a large and beautiful property an hour from Dubai; it has several swimming pools and a long gorgeous beach. The water was very clean, and it was such a pleasure to swim. No fully-clothed gapers, and that was quite pleasant.
Reception upgraded us to a quiet chalet overlooking the beach. The view was lovely, and it gave us direct access to the sea.
Very nice Ole Ericksen bath and hair products in the bathroom. Good-size spotless room & bathroom, wonderful bed, safe, a large free bottle of water provided on arrival.
My overall rating went down a notch because the A/C could not be lowered, and the temperature in the room was fine (24C) if you did not exert yourself. However, with a bit of exertion, it was really quite unbearably hot.

Room Tip: Chalets are so nice!
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annick9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raoufbc, Resort Manager at Hilton Ras Al Khaimah Resort & Spa, responded to this review, 7 June 2014
Dear Annick9,

I am happy that you enjoyed your stay with us especially you were satisfied with the upgraded room, the bed and the bathroom amenities. Thank you for sharing your comments.

We have noted your feedback about the A/C unit controller for our further checking and reparations.

We would be very happy to welcome you back to our Resort, hopefully in the near future.

Kind Regards,
Raouf Benchedli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Ras Al Khaimah Resort & Spa

Property: Hilton Ras Al Khaimah Resort & Spa
Address: Al Mareed Street, Ras Al Khaimah 122998, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Ras Al Khaimah > Ras Al Khaimah
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Ras Al Khaimah
#1 Top resorts Hotel in Ras Al Khaimah
#2 Spa Hotel in Ras Al Khaimah
#3 On the Beach Hotel in Ras Al Khaimah
#3 Luxury Hotel in Ras Al Khaimah
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Ras Al Khaimah Resort & Spa 5*
Number of rooms: 475
Official Description (provided by the hotel):
Hilton Ras Al Khaimah Resort & Spa is nestled in a spectacular private bay at the northern tip of the Arabian Peninsula, overlooking the shimmering waters of the Arabian Gulf. Only a 70-minute drive to Dubai International Airport and two hours from Abu Dhabi International Airport. Guestrooms: The Resort consists of 151 guestrooms in villas and 324 guestrooms in the hotel, each with a private balcony and exclusive access to the beautiful 1.5 km sandy beach. All guestrooms are fully equipped with a Plasma TV, minibar, alarm clock, coffee facilities, safe box, iron with board, hair dryer and wired internet (fee). Dining: With 11 restaurants and bars to choose from, guests will be spoilt for choice. Start the day with Hilton Breakfast in the bright and spacious Maarid, then stop by BN Cafe for your favourite coffee, or swim up to Sunset Bar to grab your favourite cocktail. Begin your evening with a traditional Middle Eastern shisha in Al Bahar Rooftop, before contemplating whether to try South American cuisine in Pura Vida or classic Italian fine dining at Piaceri da Gustare. At night, spend great times at the classic X.O. bar serving cognac and vintage ports. Leisure: The Spa features 9 treatment rooms, hamams, Jacuzzis, saunas and steam rooms. For the gym enthusiasts, there is a Hilton fitness by Precor center with aerobics rooms. Or take part in water sports with our on-site diving center offering snorkeling, water skiing, sailing and jet skiing. The perfect end to a day is a swim in one of our six swimming pools; including a salt water pool and a shaded pool for children. An onsite Kid's Club with indoor and outdoor playrooms and a Teens Club will keep the children and teens busy whilst you relax in the best resort in Ras Al Khaimah. ... more   less 
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Also Known As:
Hilton Ras Al Khaimah Resort And Spa
Hilton Ras Al Khaimah Hotel Ras Al Khaimah
Ras Al Khaimah Hilton
Hilton Ras Al Khaimah Resort & Spa

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