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“State of the art hotel experience”

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Grand Excelsior Sharjah
Ranked #7 of 79 Hotels in Sharjah
Certificate of Excellence
Cairo, Egypt
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“State of the art hotel experience”
Reviewed 15 April 2014

Had such a pleasant stay at holiday inn, it was a brilliant hotel experience all round. Reception staff were more than helpful,room no 1022 is simply a heaven on earth , the breakfast was wicked,can wait until my next stay there .

Room Tip: Room no 1022 gives u an outstanding view of Sharjah skyline
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohamed_Samy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this review, 19 April 2014
Dear Guest,

Thank you for posting your recent hotel experience with us. Our hotel is known for the spacious rooms that we have and more enjoyable with the breathtaking view of the khalid lagoon.

We hope you will continue to choose our hotel for your future travel needs.
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380 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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europe
Level Contributor
230 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 15 April 2014

nice good hotel - good beds
excellent staff , specially mrs Carmina Campomanes
upgraded room and fair price for late check-out
hotel bus to many beaches
too far if need to be in dubai, but good for airport

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this review, 19 April 2014
Dear Guest,

It was a pleasant to receive good reviews from our valued guest. We really appreciate your positive comments about our staff and rooms at relative price. We are offering shuttle bus to beaches and malls. We also offering airport drop and pick-up at reasonable prices.

Our hotel is situated in the heart of Sharjah which is ideally located just 10 minutes from Sharjah International Airport, 15 minutes from Dubai International Airport and 25 minutes from Dubai International Convention / Exhibition Centre on Sheikh Zayed Road , subject to traffic.

Thank you again for taking time to post your review. We look forward on your return visit.
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Kuwait City, Kuwait
Level Contributor
5,327 reviews
209 hotel reviews
common_n_hotel_reviews_1bd8 11,729 helpful votes
Reviewed 14 April 2014

the hotel sorted as a five star one but unfortunately it is not more than 3stars
i stayed in because of it is part of IHG group and am member
they tried to do the best but there is no such
thing
for example the fitness center and pool do work in accordance with there time table
all other services only good not more

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bnghanem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this review, 19 April 2014
Dear Guest,

Thank you for taking time to express your comments and concern about your recent stay. We apologize for the inconveniences you have experienced regarding our health club and swimming pool timings. We take our guest comments very seriously in order for us to cater to all guest needs the best way we can.

Again, we apologize and we hope to serve you in the near future.
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Bengaluru, India
1 review
Reviewed 12 April 2014

Words that sum up my experience so far here – Incompetent, arrogant & uninformed front desk/reception, unpalatable food, lethargic room service & housekeeping (decent rooms though)

Been in Sharjah for nearly 3 weeks now on a business trip, and have been staying at the Holiday Inn all the while. Issues with the quality of stay have been frequent and persistent, but what surprises me is the apathy of the staff and management. Maybe this hotel works well for those on a short stay, my experience so far has been way below average, bordering on the unpleasant.

Issue 1: Lost camera memory card
A colleague (who is also staying at the same place), left behind a camera memory card at the reception, to be handed over to me upon my return. (a) the hotel didn't think it necessary to inform me that a package was waiting collection from me (b) when I went down to the reception to pick it up, staff denied knowledge of any such package, and tried vehemently to convince me that I was wrong. On inquiring further and calling the person who had received the package, they scurried to find it, to no avail (current stand – we shall look for it and inform you). How can a hotel lose an envelope with the guest name and room number clearly mentioned on it (incidentally, this was a hotel envelope, and not a random packet). To top this all, the staff have been extremely arrogant in responding to this situation

Issue 2: Food at the restaurant
Quality of food has been pathetic all along. Being a vegetarian, I am aware that it might be unfair to expect an elaborate vegetarian fare in this part of the world, but quality issues cannot be easily excused (standard response from the management – we have an Indian night on Thursdays – have you tried it out?) (I DO NOT expect Indian food, but at least one vegetarian dish for every meal that is good). We have had instances where there was fungus in the bread kept at the breakfast table (happened to a colleague), and another instance in which the tags for beef and chicken were interchanged (serving beef to a Hindu is blasphemous) I have long stopped having meals at the hotel.

Housekeeping here works at its own pace, and getting them to collect your laundry before leaving for work in the morning is a task in itself. I have had several issues with the WiFi as well (broken routers, intermittent service etc.)

Have said all this, I must say the rooms are rather nice (at least the one I have been put up in) – possibly the only nice thing here!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank ashwinkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this review, 19 April 2014
Dear Guest,

Thank you for sharing your feedback with us. We apologize for the inconveniences you have experienced during your stay and we regret that your expectations were not catered to. We have passed the message to the concerned parties involved and be assured that appropriate actions will be taken to ensure that no similar situations will reoccur.

Our goal is to consistently provide guest satisfaction. Your candid feedback is highly appreciated. We will do our best to resolve all your concerns and hopefully give us the opportunity to serve you again.
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1 review
Reviewed 9 April 2014 via mobile

Its very good hotel room is very big food is very good hospitality next time I will arrange for take my family to enjoy and I will tell all my friends about this vacation and tell them about this hotel and give them a recommendation to visit the hotel and have a nice time the hotel have more than one facility swimming pool gem restaurant

Stayed April 2014, travelled with friends
Helpful?
Thank Motasem H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this review, 10 April 2014
Dear Guest,

Thank you for taking time to post your guest review. It makes us proud to read your nice comments about the room, food ad hospitality. We will await for your next visit with your family in the not so far future. Please do recommend our hotel to your friends to spend their "holiday" or for business travel needs.

Once again, thank you. We look forward in hosting you again.
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2014

Stayed for two nights last week.
The location is right in the Sharjah city centre and two minutes walk from the lagoon.
The staff was very cooperative and particularly Miss Carmina who is responsible for comfortable stay of the guests. She is very hard working and knew the art of dealing with the guests and made sure they had no problems during their stay.
My room was upgraded to a suite with beautiful view of the lagoon and the city. I will highly recommend this hotel which is, frankly speaking, not far from the centre of Dubai and an excellent value for money.

  • Stayed April 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Basafroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this review, 9 April 2014
Dear Guest,

Thank you for the time to share your great experience with us. We are very delighted to hear that you have an excellent stay and that motivates us to do our best. Our team will continue to live up to your expectations and try to exceed for your satisfaction.

Please recommend our hotel to your family and friends. We look forward on your next visit with us soon.
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Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 March 2014

Thank you for a great time and wonderful stay. Luxury place. Perfect reception work. Big respect for front office manager, Mr. Tarek (sorry if his name different spelling). Also thanks for the room - the view of lagoon was amaizing!!!!!!!!!!!!!!!!!

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elinka2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this review, 27 March 2014
Dear Guest,

Thank you for sharing your great experience with us. We are very grateful that you had a great stay. We also appreciate your positive comments about the Front Office team handled under my supervision. It makes us proud to be part of one great team. The view of the Khalid lagoon is mostly requested by our guests and we are glad that you enjoyed it from your room.

Once again, thank you and we hope to welcome you back to Holiday Inn Sharjah! It was a pleasure to have you as our valuable guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Excelsior Sharjah

Property: Grand Excelsior Sharjah
Address: King Faisal St, Sharjah 61191, United Arab Emirates
Region: United Arab Emirates > Emirate of Sharjah > Sharjah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Sharjah
#6 Luxury Hotel in Sharjah
Price Range (Based on Average Rates): £
Hotel Class:5 star — Grand Excelsior Sharjah 5*
Number of rooms: 180
Official Description (provided by the hotel):
Grand Excelsior Sharjah enjoys one of the most central locations in Sharjah, ideally located just 10 minutes from Sharjah International Airport, 15 minutes from Dubai International Airport and 25 minutes from Dubai International Convention / Exhibition Centre on Sheikh Zayed Road , subject to traffic. The Five star hotel is ideal for both business and leisure guests featuring 180 spacious rooms including one and two bedroom suites, all rooms are equipped with high-speed internet access and living area. Other facilities include an outdoor rooftop swimming pool, gym, sauna and steam room. A complimentary shuttle bus is available on a daily basis to the beach. Our all day dining restaurant Al Dana is open daily for breakfast, lunch and dinner. WIFI is available in the lobby lounge which is open round the clock for meals and refreshments. 24 hour room service is also available. For business meetings, the hotel has two meeting rooms with natural daylight that can accommodate up to 220 people. Executive and suite room rates include complimentary high-speed internet access in the rooms, and breakfast. Other famous attractions in Sharjah include the Blue Souq, City centre Mall, Sharjah Business District and The American University of Sharjah. ... more   less 
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Also Known As:
Holiday Inn Sharjah Hotel Sharjah
Sharjah Holiday Inn

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