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“great stay ”

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Grand Excelsior Sharjah
Ranked #10 of 80 Hotels in Sharjah
Certificate of Excellence
Reviewed 27 April 2014 via mobile

my review is that this hotel is very good hotel ......good service .... helpful staff specially front office .... even big rooms with good view ......i will recommend every one with this hotel....... because also its near to 3 beaches .......gold souk is 3 minute from the hotel .... and there is 3 malls near the hotel and the hotel provide complimentary bus to there

Stayed: April 2014, travelled solo
Thank Gnabil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this reviewResponded 30 April 2014

Dear Guest,

Thank you for sharing your great experience by posting your review on Trip Advisor. We appreciate your positive feedback about our hotel, service and Front Office staff. Our hotel is known for our spacious rooms and breathtaking view of khalid lagoon.

The hotel is nearby the Gold Souk. Other famous attractions in Sharjah include the Blue Souq, City Centre Mall, Sharjah Business District and The American University of Sharjah. A complimentary shuttle bus is available on a daily basis to some beach and malls.

Please recommend our hotel to your family and friends. We hope to welcome you again soon.

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203 - 209 of 383 reviews

Reviewed 18 April 2014 via mobile

Nice stay. I really enjoyed in my stay . Started from the converge they were very helpful . The reception people were very nice . The room was so big and clean . The buffet breakfast was good . I really recommend this hotel for all

Stayed: April 2014, travelled with friends
1  Thank Haitham M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this reviewResponded 19 April 2014

Dear Guest,

Thank you for your positive guest review. We are glad to know that you enjoyed your stay from the staff, room and breakfast. We will continue to live up to your expectations.

We hope to welcome back you soon. We are proud to have satisfied guest like you.

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Reviewed 15 April 2014

I must express that Holiday Inn Sharjah for its consistent service, personal attention and well mannered behaviour. Staff do call everyday for feedback and responds faster for any suggestions/ requirements.
Being for about 6months plus in this property, I am feeling it as a second home, where Security to Duty Manager, every one has personal attention and lively behaviour.
I have been offered a special cake on my Birthday.
I could see inclusion of Indian dishes in breakfast, especially for vegetarian is a great feel in this territory.
Although this property is not with ultra modern amneities but they are rich and specious rooms and suits are big plus.
Location is again a plus: accessibility to supermarkets, variety of eateries and a beautiful lagoon as well as waterfront.

  • Stayed: April 2014, travelled on business
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3  Thank Rohit146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this reviewResponded 19 April 2014

Dear Guest,

Thank you for sharing your good comments about our hotel and service. We are delighted to know that you are considering our hotel as your second home. We will continue to be consistent in serving you with great hospitality.

We make sure guest needs are catered to through our courtesy call to our guests especially to our long-staying guests.

Once again, thank you for continuous support.

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Reviewed 15 April 2014

Had such a pleasant stay at holiday inn, it was a brilliant hotel experience all round. Reception staff were more than helpful,room no 1022 is simply a heaven on earth , the breakfast was wicked,can wait until my next stay there .

Room Tip: Room no 1022 gives u an outstanding view of Sharjah skyline
See more room tips
  • Stayed: April 2014, travelled solo
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Thank Mohamed_Samy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this reviewResponded 19 April 2014

Dear Guest,

Thank you for posting your recent hotel experience with us. Our hotel is known for the spacious rooms that we have and more enjoyable with the breathtaking view of the khalid lagoon.

We hope you will continue to choose our hotel for your future travel needs.

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Reviewed 15 April 2014

nice good hotel - good beds
excellent staff , specially mrs Carmina Campomanes
upgraded room and fair price for late check-out
hotel bus to many beaches
too far if need to be in dubai, but good for airport

  • Stayed: March 2014, travelled solo
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1  Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this reviewResponded 19 April 2014

Dear Guest,

It was a pleasant to receive good reviews from our valued guest. We really appreciate your positive comments about our staff and rooms at relative price. We are offering shuttle bus to beaches and malls. We also offering airport drop and pick-up at reasonable prices.

Our hotel is situated in the heart of Sharjah which is ideally located just 10 minutes from Sharjah International Airport, 15 minutes from Dubai International Airport and 25 minutes from Dubai International Convention / Exhibition Centre on Sheikh Zayed Road , subject to traffic.

Thank you again for taking time to post your review. We look forward on your return visit.

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Reviewed 14 April 2014

the hotel sorted as a five star one but unfortunately it is not more than 3stars
i stayed in because of it is part of IHG group and am member
they tried to do the best but there is no such
thing
for example the fitness center and pool do work in accordance with there time table
all other services only good not more

  • Stayed: April 2014, travelled solo
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2  Thank bnghanem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this reviewResponded 19 April 2014

Dear Guest,

Thank you for taking time to express your comments and concern about your recent stay. We apologize for the inconveniences you have experienced regarding our health club and swimming pool timings. We take our guest comments very seriously in order for us to cater to all guest needs the best way we can.

Again, we apologize and we hope to serve you in the near future.

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Reviewed 12 April 2014

Words that sum up my experience so far here – Incompetent, arrogant & uninformed front desk/reception, unpalatable food, lethargic room service & housekeeping (decent rooms though)

Been in Sharjah for nearly 3 weeks now on a business trip, and have been staying at the Holiday Inn all the while. Issues with the quality of stay have been frequent and persistent, but what surprises me is the apathy of the staff and management. Maybe this hotel works well for those on a short stay, my experience so far has been way below average, bordering on the unpleasant.

Issue 1: Lost camera memory card
A colleague (who is also staying at the same place), left behind a camera memory card at the reception, to be handed over to me upon my return. (a) the hotel didn't think it necessary to inform me that a package was waiting collection from me (b) when I went down to the reception to pick it up, staff denied knowledge of any such package, and tried vehemently to convince me that I was wrong. On inquiring further and calling the person who had received the package, they scurried to find it, to no avail (current stand – we shall look for it and inform you). How can a hotel lose an envelope with the guest name and room number clearly mentioned on it (incidentally, this was a hotel envelope, and not a random packet). To top this all, the staff have been extremely arrogant in responding to this situation

Issue 2: Food at the restaurant
Quality of food has been pathetic all along. Being a vegetarian, I am aware that it might be unfair to expect an elaborate vegetarian fare in this part of the world, but quality issues cannot be easily excused (standard response from the management – we have an Indian night on Thursdays – have you tried it out?) (I DO NOT expect Indian food, but at least one vegetarian dish for every meal that is good). We have had instances where there was fungus in the bread kept at the breakfast table (happened to a colleague), and another instance in which the tags for beef and chicken were interchanged (serving beef to a Hindu is blasphemous) I have long stopped having meals at the hotel.

Housekeeping here works at its own pace, and getting them to collect your laundry before leaving for work in the morning is a task in itself. I have had several issues with the WiFi as well (broken routers, intermittent service etc.)

Have said all this, I must say the rooms are rather nice (at least the one I have been put up in) – possibly the only nice thing here!

  • Stayed: April 2014, travelled on business
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Thank ashwinkal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tareks1973, Front Office Manager at Grand Excelsior Sharjah, responded to this reviewResponded 19 April 2014

Dear Guest,

Thank you for sharing your feedback with us. We apologize for the inconveniences you have experienced during your stay and we regret that your expectations were not catered to. We have passed the message to the concerned parties involved and be assured that appropriate actions will be taken to ensure that no similar situations will reoccur.

Our goal is to consistently provide guest satisfaction. Your candid feedback is highly appreciated. We will do our best to resolve all your concerns and hopefully give us the opportunity to serve you again.

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Additional Information about Grand Excelsior Sharjah

Address: King Faisal St, Sharjah 61191, United Arab Emirates
Region: United Arab Emirates > Emirate of Sharjah > Sharjah
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Sharjah
#4 Business Hotel in Sharjah
#9 Luxury Hotel in Sharjah
Price Range: £43 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Excelsior Sharjah 4.5*
Number of rooms: 180
Official Description (provided by the hotel):
Grand Excelsior Sharjah enjoys one of the most central locations in Sharjah, ideally located just 10 minutes from Sharjah International Airport, 15 minutes from Dubai International Airport and 25 minutes from Dubai International Convention / Exhibition Centre on Sheikh Zayed Road , subject to traffic. The Five star hotel is ideal for both business and leisure guests featuring 180 spacious rooms including one and two bedroom suites, all rooms are equipped with high-speed internet access and living area. Other facilities include an outdoor rooftop swimming pool, gym, sauna and steam room. A complimentary shuttle bus is available on a daily basis to the beach. Our all day dining restaurant Al Dana is open daily for breakfast, lunch and dinner. WIFI is available in the lobby lounge which is open round the clock for meals and refreshments. 24 hour room service is also available. For business meetings, the hotel has two meeting rooms with natural daylight that can accommodate up to 220 people. Executive and suite room rates include complimentary high-speed internet access in the rooms, and breakfast. Other famous attractions in Sharjah include the Blue Souq, City centre Mall, Sharjah Business District and The American University of Sharjah. ... more   less 
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Also Known As:
Holiday Inn Sharjah Hotel Sharjah
Sharjah Holiday Inn

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