Our experience began with an ignored email enquiry sent the day before arrival. Never a good sign, but as we hadn't had any truly negative experiences in Vietnam we let it slide. Upon calling the next day we were advised that a room was available. Arriving in the hotel all seemed well. We were offered one room with a balcony and another on the ground floor; we opted for the ground floor. We were told we could leave our valuables in a safety deposit box which turned out to be a paper envelope in the reception safe. Not reassuring. The room was okay, but noise from night staff and open doors to the street guaranteed a bad nights sleep. When we asked to change rooms we were told we could take one on the third floor. All seemed well again. The next morning we were told we had to move to the fourth floor and that's when the troubles began. Situated next to the loud water tank, the room was crawling with ants and mosquitoes. When we asked for another pillow, the management passive aggressively denied us the pillow. Other guests agreed that the manager was initially helpful but ultimately false in his good nature. We finished up our stay and departed hoi an agreeing that an honest review on TA was in order. This hotel is not lovingly maintained or run and does not deserve its listing in the lonely planet, especially not as a top choice. I've read decent reviews on this site for this hotel and they are most likely honest. But things can easily go wrong here too. If you're not up for the gamble, bring your business elsewhere.
- Official Description (provided by the hotel):
- Thien Nga Hotel, located in Hoi An Ancient Town, Hoi An, is a popular choice for travelers. The city center is merely 0.5 Km away and the airport can be reached within 45 minutes. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Cao Dai Pagoda, Phac Hat Pagoda, Cam Pho Temple. The facilities and services provided by Thien Nga Hotel ensure a pleasant stay for guests. The hotel provides free Wi-Fi in all rooms, Wi-Fi in public areas, airport transfer, car park, bicycle rental to ensure our guests the greatest comfort. Experience high quality room facilities during your stay here. Some rooms include internet access - wireless (complimentary), refrigerator, desk, television, air conditioning, provided to help guests recharge after a long day. The hotel offers wonderful recreational facilities such as garden to make your stay truly unforgettable. Thien Nga Hotel is a smart choice for travelers to Hoi An, offering a relaxed and hassle-free stay every time. ... more less
- Reservation Options:
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- Also Known As:
- Thien Nga Hoi An