I give this place a 1/5 as a rating of zero is not provided as an option. I had 3 pairs of shoes made here. I paid a 50% deposit and was told to return in a couple of hours. The ladies assured me again and again that there was enough time for the shoes to be completed and if adjustments would be required that would not be an issue.
I returned at the specified time and was made to wait over an hour (as they probably rushed to complete them). The shoes had obviously been thrown together and the leather lining I'd paid extra for was nowhere to be seen. The shoes did not fit so they were sent for adjustments, but due to them being late in the first place there was not enough time for a 2nd fitting.
I told the ladies that I would only take 2 of the shoes as one was unwearable (not to mention it didn't look like the design i had given!). The ladies basically held the 2 other pairs of shoes ransom and said I could take all 3 or just lose the 50%. They were just plain nasty and rude. One of the shoes was actually missing half of the bottom heel bit (the black part that is stuck in with a pin) and the suede had several rips.
I walked away AUD$150 poorer and with 3 pairs of unwearable shoes. Hoi An is a wonderful city however my experience at impressions boutique was absolutely horrible!
I've heard these places often just change there names after a few months after a few poor reviews so just in case the address is 97 Tran Hung Dao - Stay away!
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