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“Terrible experience for me.” 1 of 5 bubbles
Review of Tan Phuong

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Tan Phuong
Ranked #117 of 140 Hotels in Hoi An
Sydney, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible experience for me.”
1 of 5 bubbles Reviewed 18 August 2012

I booked this place after reading the recommendation on wikitravel. As soon as I got the room I found out I got ripped off! The staff seemed so eager and helpful but actually they always charged more for everything. I got here from Hue by taking sinh tourist bus so I asked them to show me the way to get there sothat I could buy the ticket back, but they kept insisting buying it for me with their own agent, when i asked them if they would charge me money for that they just smiled and said "we charge very cheap". Anw, I was like its okay I would buy it myself cause I like sinh tourist just show me the way to the old town, they showed me the longer way on purposes so that I wouldnt walk pass Sinh tourist but I had already knew the address of the place anw so I got the ticket myself.

About the room, It looked okay, the bed was bearable but make sure you check the bathroom. Mine was old, dirty and the lid of the toilet was broken. They told me they had only one room left so I had no choice but chose one right next to the reception. The wall was so thin that I could hear the music from the karaoke somewhere in the area and the staff talking.

And the funny thing about the staff was, this morning when I got up, I asked them if breakfast was included but when I checked out just now, they told me it didn't go with my room. C'mon as people said here it was $10/night and mine was $18.

Normally I don't do this but yes, I was mad. So my piece of advice? Don't stay here.

  • Stayed August 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank XiaoYun90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 reviews from our community

Traveller rating
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Buenos Aires, Argentina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

The staff was so friendly and helpfull in everything we needed.
The rooms are nice. The doubles are a little bit small, but if you want a bigger you must pay for a 2 double beds room. It is still a quite expensive, but comparing to the rest of hoi an is a good value.
The location is almost 15 minutes walk to the centre, but the nice streets makes your way nice!
It doesn't have a pool, but having the amazing beaches they have in the town, who wants an artificial swimming pool??
I recomend it.

  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank golondrinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranleigh
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 April 2012

Small and friendly this is a $10/night hotel with small but decent rooms and aircon. The staff are helpful and if you want will arrange tours for you to wherever you want to go.

The beach is 4km away this will cost you 40k dong on the back of a bike or 60k dong in a taxi. As we spent most of our time on the beach this hotel was ideal- no swimming pool but who'd go to a rubbish pool in a small hotel when An Bang Beach is so close?

  • Stayed April 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MarkRJenkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travelling!
2 reviews
1 of 5 bubbles Reviewed 1 March 2012

On the surface this guest house doesn't look so bad but trust me under the pretences it was the worst place I've stayed and I have travelled the world extensively at different times.

Some of the negative things of this hotel you get used to as a traveller through Asia (indeed I really don't have high standards, and have actually stayed in cosmetically worse places complete with rats, cockroaches etc), but what I found here was that I was being scammed!

So the superficial things like the damp in my room which gave the room a putrid smell, the dirty sheets stained and smelly I am kind of used to by now. What was more annoying was probably the fact that at 6am everymorning, the cafe/bar next door plays very loud music sometimes Techno for several hours which penetrates the thin wall into therooms (especially downstairs). I asked them on two different occasions to turn it down, normally met with just a laugh and a smile. One time they did however. The Guest house really don't seem to care bout this and see that maybe you dont want a rave starting everymorning while you try to sleep!

What I found the worse though was the fact that from the first moment I arrived I felt like I was being taken advantage of, scammed. I was constantly lied to about the busses which the staff said were not running ue to Tet and they had checked this. In fact this was absolute rubbish because I checked and at least three maybe more of the bus companies were still running at least twice a day. Everytime I asked about this the staff would just sweep it under the rug and suggest I book more nights and suggested a date a few days in advance. I believe this was a cynical ploy to make me stay there longer so they could make more money off of me! One day I tried renting a motorbike with the intention of riding to My Son and back for the afternoon. Again, the lady on reception doubled the actual travelling time knowing that I didnt want to ride in the dark so I would have to rent the bike the next day and consequently stay there an extra night further scamming me.

The worst episode came when I wanted to leave the next day so went to pay my bill. They tried charging me for a night that I had already paid. I refused to pay, not because it was a lot of money but because I knew I was right. The problem was they had my passport so they wouldn't let meleave without paying the money that I already had paid. I refused to pay and the situation became very tense. The manager was called a few hours later and he tried to make me pay. I told him there was no way I was going to pay. He told me he would keep my passport so trying to force me into paying. The situation got very volatile with him acting aggresively towards me. We had a VERY loud shouting match infront of about 10 other guests and he tried to square up to me and raised his fist to me. He then banned me from speaking to any other guests and from using the internet so I couldn't write on trip advisor! I had no intention on paying so I went to the police station, one 20 second phonecall from them and they said I could return. When I got back, he said it had been a mistake I didn't have to pay, tried shaking my hand and cracking jokes and gave me my passport back. Lesson there: don't mess with Vietnamese Police. His whole attitude had changed. THe last thing he said was he had charged the money for that one night to the girl who worked reception, he took it out of her wages. This is how much of a snake this man is. PLease read other reviews on this site about how slimy he is. He will be constantly aggressively trying to sell you something but not caring about customer service.

DO NOT STAY HERE!!!!!!!! I hope I have given you an incite into this place and helped you make a decision.
Marc

  • Stayed January 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hoi An hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 October 2011

We were treated with utmost respect. At first the manager did try sell everything in hoi an to us but after a single decline we weren't bothered again. When I got the bill I couldn't believe how little it cost. As a backpacker I think this was a great choice for us as it was soo well priced and had everything I needed and we were never taken advantage of. Highly recommend it!
Mike, South Africa

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mikeykoen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 9 October 2011

We went there without reservation because they picked us up from the bus with bunch of other tourists. They said this hotel has it all but it isnt that black and white.

Reception and doors closed up weirdly early and the night off turned Wi-Fi was annoying. Rooms were dirty and the bar next to the hotel wasnt helping

  • Stayed October 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank gimmiebest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoi An, Vietnam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 October 2011

I checked into the hotel with a group, and we got a few rooms. The issues with the manager were as follows;
- Organized a twin room for two in the group who were to turn up later that night. When they turned up, no twin room was available anymore, so they had to each spend more on singles.
- Was offered a single room for $6, or $8 with aircon. Booked the $8 room, only to find it impossible to turn air conditioning on. Went to speak to manager, and suddenly he claimed $8 room also had no aircon. When I pushed pushed the issue, he claimed to "forget to enable aircon", and fixed the issue.
- No hot water in the morning in most of our rooms.
- Rooms were dirty, cigarette butt left on the floor of the bathroom in one of the rooms. Upon complaining, it still wasn't cleaned up.
- Stains on the sheets.
- Turned internet off at 11:30pm, so wifi didn't work anymore.
- Closed off common area at an early time, and sent guests to their rooms.


Definitely the worst hotel I have stayed in on trip through Vietnam. You can do better elsewhere.

  • Stayed October 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Adamp3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tan Phuong

Property: Tan Phuong
Address: 209 Ly Thuong Kiet, Hoi An, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #117 of 140 Hotels in Hoi An
Number of rooms: 18
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