I and my family booked this hotel during my winter break. We came there and they just said there were no rooms left.
This also happened to the foreigner who also booked, and emailed the hotel personally to make sure that her room was reserved (since she read couple reviews online and saw how this happened few time before). She also had to find another place to stay that night.
We wanted our money back (we already paid for the room) but they did not want to give us back. They told us to ask for the $$$ from agoda. They even dared us to call the police. We asked if there was a manager. They said there weren't any. So we asked to see the owner. The owner was not even there. They did not even let us talk to the owner nor gave us back the money.
We got so mad and yelled at them for awhile so they gave us our money back.
So please be very careful! This place looks nice from the outside but the customer service and everything else is messed up.
- Official Description (provided by the hotel):
- We are Long Life Riverside hotel ,all rates are quoted in US dollars and include complimentary breakfast served in the river view, use PC in the room . Our rooms are fully equipped with the latest in-room facilities and amenities including private bathroom with zacuzzi shower and lounge tub, Telephone, satellite TV, DVD player , mini-fridge , safety box , air conditioning , sleeping net , also daily two mineral waters , daily Fruit ,fresh flowers free wireless internet , bicycles and swimming pool in the garden ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Travel Republic (UK), Ctrip TA, TripOnline SA and Evoline ltd so you can book your Long Life Riverside Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.