Customer service appaling. Assured us that by booking trip to halong bay with them would be the best possible price so we did. Once arrived in Hanoi found we had been charged over $30 more than the going rate for EXACTLY the SAME package!!!!!! Went to their office in Hanoi to cancel trip and the lady was very rude, unhelpful and aggressive in nature. When we called the hotel to explain to them that what they had sold us had been under false pretences they were again extremely rude and hung up the phone on us saying they would not change prices and if we cancelled we would still be charged the $90 with nothing back at all. Disgusting and appaling customer service once they have your money in their pocket. Also charged $40 each to travel by bus....again assured cheapest price....of course until we met fellow travellers who had in fact paid half of that! This was with shopping around afterwards we found we had been royally ripped off.
- Official Description (provided by the hotel):
- Locates In The Heart Of Hoi An City Center ... more less
- Reservation Options:
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