This hotel is fantastic, the bedroom and bathroom are spacious and beautifully appointed. The buffet breakfast is excellent with superb cooked to order eggs! The pool area is nice and a welcome escape from the heat in Hoi An. Beyond this however our experience was pretty average. The staff are very lazy as far as helping you with anything. The adjoining travel agent totally useless. The hotel is about a 15-20 minute walk to the main old town of Hoi An and because of this the hotel provides a free shuttle. Whilst this is a nice service it was very unreliable. Supposedly running every 30 mins according to the posted timetable, on numerous occasions it did not arrive at all. One evening we waited in town at the sister hotel (pick up point) for 45 mins until asking the staff for the second time "is the shuttle coming?", next thing a private taxi pulls up, turns out the shuttle driver was AWOL. This unfortunately happened numerous times in our 4 days in Hoi An. Our advice is to forget the shuttle and take the free bicycles, it's a 5 min flat cycle to town.
If you can get over the somewhat lackluster service we received the hotel is great and I would recommend it.
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