We stayed at Boutique for 4 nights. 2 nights in the Boutique Delux room (1/2 a villa). It really wasn't big enough for 2 adults, a child & a baby. So we swapped to a beach villa which was huge! 2 bedrooms, living/dining & 2 bathrooms. I think they’d do better to have more beach villas as they seemed to be the rooms in demand while the others weren't full. Beds are firm & sleep quality is very high!
Location, as their www states, is on the beach just 5km's to Hoi An. I'm so glad we were on the beach & away from the over zealous shop keepers in town. One needs a refuge after being in town.
Housekeeping. We continually had to ask for bath towels as we were given 3 for 4 people. As a rule of thumb if there are 2 adults staying in a room 3 towels should be available. Women mostly need an extra one for their hair. Children definitely need one each no matter their age! The rooms could have been cleaner, sheets were just smoothed rather than changed, under the bed was not cleaned in awhile (I was checking for lost toys not dirt!).
My spa treatment, foot reflexology & a Vietnamese massage was very very good. The staff here were all very good. However halfway through my reflexology, which was held outside, some of the male grounds staff decided to have a break lying on the massage bed opposite & chatted away. I thought this was completely inappropriate & unprofessional.
The pool was lovely & cool in temperature. However they allow no diving & no jumping. Not everyone likes to slip quietly into a pool or walk in from the shallow end. So the no jumping was largely ignored by most. Especially the kids! While it looks great the edge is dangerous as you have to step over pebbles & onto the tiled edge to get in and out, be careful of the tiled edge as it’s very sharp!! A man cut himself quite badly & the kids had loads of bruises. No complimentary water was served at the pool (very unusual in Asia).
There is nothing for kids to do at Boutique except swim (not jump) in the pool & at the beach. Be careful of rubbish on the beach, I picked up a razor blade one day!
Dining was a chore. The English of the staff was lacking so whatever we asked for that was in slight variation to the menu was too much to handle. EG the toddler wanted a plain pasta one night, no meat just cheese, this wasn’t a problem according to the waitress who took the order & repeated it to us. Then she delivered precisely what we hadn’t ordered. Frustrating Every Time! At breakfast (& at the pool lunchtime dining area) was a waitress who was so over bearing in her manner that she virtually sat with us. She would admire the toddler & try to cuddle her etc which is very nice but she didn’t learn that it became too much! Even when the toddler was clinging to me telling the lady to go away, she still kept touching her & even taunting her & following her until she cried!! It was so uncomfortable for us & especially the child. She really needs a lesson in social awareness.
Also the kids under 12 eat free is a bit hmmm. The kids menu is pretty much western & deep fried. Our child would rather a Pho than anything like that so we ended up paying for him anyway. They should have child size Vietnames dishes & a range of western. Happy balance.
No newspapers delivered to the room.
Overall it was a nice stay but definitely not 5 star. I think the well seasoned traveller will see that.
I would perhaps stay again but not with kids under, say, 13. They're a young hotel I hope they can improve quickly!
- Official Description (provided by the hotel):
- The resort is set on the renowned ‘Cua Dai Beach’ Hoi An. With its central location, the resort is only 35 minutes from Da Nang airport and 5 minutes to explore the old heritage town of Hoi An. The ancient town of Hoi An, 30 km south of Da Nang, lies on the banks of the Thu Bon River. Occupied by early western traders, Hoi An was one of the major trading centers of Southeast Asia in the 16th century.Hoi An has a distinct Vietnamese atmosphere with low, tile-roofed houses and narrow streets; the original structure of some of these streets still remains almost intact. All the houses were made of wood, decorated with lacquered boards and panels engraved with old ancient characters. Pillars were also carved with ornamental designs. Hoi An have earned the town status as a heritage site by the UNESCO and has become a very popular tourist destination in Vietnam.All rooms are facing the sea with private balconies and some have direct access to the beach from private terraces. Room facilities featured single and double vanity, bathtub or shower, air-conditioning, television, IDD telephone, mini bar, safety box, hairdryer, wireless internet, coffee and tea making facilities. A large swimming pool is in the center of the resort surrounded by a tropical garden. A spa, located next to the pool, is a haven for pure relaxation and rejuvenation. Our spa facilities include three treatment rooms, five massage pavilions and two steam rooms. Pedicure and manicure services are also available at our resort’s spa. ... more less
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- Also Known As:
- Boutique Hoi An Hotel Hoi An