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“Good location, staff need extra training.”

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Boutique Hoi An Resort
Ranked #69 of 159 Hotels in Hoi An
Certificate of Excellence
Reviewed 9 October 2011

We stayed at Boutique for 4 nights. 2 nights in the Boutique Delux room (1/2 a villa). It really wasn't big enough for 2 adults, a child & a baby. So we swapped to a beach villa which was huge! 2 bedrooms, living/dining & 2 bathrooms. I think they’d do better to have more beach villas as they seemed to be the rooms in demand while the others weren't full. Beds are firm & sleep quality is very high!
Location, as their www states, is on the beach just 5km's to Hoi An. I'm so glad we were on the beach & away from the over zealous shop keepers in town. One needs a refuge after being in town.
Housekeeping. We continually had to ask for bath towels as we were given 3 for 4 people. As a rule of thumb if there are 2 adults staying in a room 3 towels should be available. Women mostly need an extra one for their hair. Children definitely need one each no matter their age! The rooms could have been cleaner, sheets were just smoothed rather than changed, under the bed was not cleaned in awhile (I was checking for lost toys not dirt!).
My spa treatment, foot reflexology & a Vietnamese massage was very very good. The staff here were all very good. However halfway through my reflexology, which was held outside, some of the male grounds staff decided to have a break lying on the massage bed opposite & chatted away. I thought this was completely inappropriate & unprofessional.
The pool was lovely & cool in temperature. However they allow no diving & no jumping. Not everyone likes to slip quietly into a pool or walk in from the shallow end. So the no jumping was largely ignored by most. Especially the kids! While it looks great the edge is dangerous as you have to step over pebbles & onto the tiled edge to get in and out, be careful of the tiled edge as it’s very sharp!! A man cut himself quite badly & the kids had loads of bruises. No complimentary water was served at the pool (very unusual in Asia).
There is nothing for kids to do at Boutique except swim (not jump) in the pool & at the beach. Be careful of rubbish on the beach, I picked up a razor blade one day!
Dining was a chore. The English of the staff was lacking so whatever we asked for that was in slight variation to the menu was too much to handle. EG the toddler wanted a plain pasta one night, no meat just cheese, this wasn’t a problem according to the waitress who took the order & repeated it to us. Then she delivered precisely what we hadn’t ordered. Frustrating Every Time! At breakfast (& at the pool lunchtime dining area) was a waitress who was so over bearing in her manner that she virtually sat with us. She would admire the toddler & try to cuddle her etc which is very nice but she didn’t learn that it became too much! Even when the toddler was clinging to me telling the lady to go away, she still kept touching her & even taunting her & following her until she cried!! It was so uncomfortable for us & especially the child. She really needs a lesson in social awareness.
Also the kids under 12 eat free is a bit hmmm. The kids menu is pretty much western & deep fried. Our child would rather a Pho than anything like that so we ended up paying for him anyway. They should have child size Vietnames dishes & a range of western. Happy balance.
No newspapers delivered to the room.
Overall it was a nice stay but definitely not 5 star. I think the well seasoned traveller will see that.
I would perhaps stay again but not with kids under, say, 13. They're a young hotel I hope they can improve quickly!

  • Stayed: October 2011, travelled with family
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2  Thank DYReef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 October 2011

We stayed at the Boutique Hoi An Resort for four nights last week. From the moment we arrived and were greeted warmly, given hot towels and a lovely cool drink, we knew we had chosen the best place to stay in Hoi An.

We booked this hotel back in January and because our booking was early we were upgraded at that time to a Boutique Deluxe Room. These rooms are in villas set in the grounds with one other room next door. They are very spacious with a king size bed, sofa, writing table and chair and a large bathroom. There is an outside terrace with 2 chairs and a table.

The bed is comfortable though hard which seems to be the style in all good Vietnamese hotels. The air conditioning is quiet and the bathroom is divided into a shower, toilet and the vanity has two wash basins. The only thing missing from the room was an iron and ironing board. There are two great golf umbrellas which we used every day.

Unfortunately, we struck the rain from 2 typhoons so it was wet each day we were there. The only day we awoke to a clear sky, was the day we were leaving. We did manage to go for a walk along the beach that morning. The sand is soft and and there are umbrellas and chairs to sit under if you prefer the beach to the pool. From our walk, we found that the Boutique Resort was the nicest of the 4 or 5 other resorts we saw.

The shuttle is great and takes about 10 minutes into the centre of Hoi An. It is free and runs about 5 or 6 times a day. If you miss the shuttle at either end, the taxi fare is only $4. Hoi An is great for buying and having clothes made as well as leather jackets and shoes. It also has good restaurants at around $30 for two or even less depending on where you eat.

We ate out at Morning Glory and Cargo which are owned by the same owner. Both times we were given great tables upstairs on the balcony. We also had two dinners at the hotel and of course breakfast each morning. The dinners were fine but we preferred to eat out in the town for more variety and of course half the price. Also the wine list at the hotel was quite sparse. Due to the wet weather this was the reason we ate at the hotel on two nights.

The staff are wonderful and cannot do too much for you. The hotel is only a year old and everything is in pristine condition. We saw the resort at its worst, with rain coming down in buckets and huge winds and yet we loved our time there. I can only imagine how perfect it would be in good weather. If ever we plan another trip to Vietnam, we will put the Boutique Hoi An Resort on our must see again list.

Room Tip: I would definitely book a Boutique Deluxe Room for the size and privacy.
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  • Stayed: October 2011, travelled as a couple
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1  Thank Aussiegal15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2011

We stayed at Boutique for 4 nights at the end of our Vietnam trip. We were blown away when we entered the foyer, beautifully decorated and lovely helpful staff. Our room was clean and the bed was enormous. We only stayed in the main block, so the smaller more expensive rooms must have been even better! The hotel has free bicycles that we rode in to the outskirts of town easily, however any further and you must get a taxi or use the shuttle. Even when there were too many people on the shuttle the hotel paid for our taxi to get us in to town. When our transfer to the airport didn't show up on time, they were too happy to help. The pool was beautiful and clean and the lifeguard brought you towels and was always so friendly. The beach was pristine and the grounds of the hotel are immaculate. The breakfast is plentiful and varied with plenty of room to sit no matter what time you showed up - although depending on the staff will depend on whether you have to beg for a coffee or not! The only criticism would be that being in the main block, the doors are not all that sound proof and you could clearly hear noise (not that it is that frequent so far out of town) coming from nearby (music and voices), but it certainly wasn't that awful. The hotel does lack some atmosphere in its restaurants and bars and you would most likely prefer to go in to town for your main meals and stick to the hotel mainly for breakfast. We would easily recommend this picturesque hotel that would suit both couples, groups and families.

  • Stayed: September 2011, travelled as a couple
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3  Thank Danica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2011

We stayed in this hotel for 4 nights. The rooms are very nice and kept very clean.
The hotel has a nice pool and you walk straight up to the beach to make a nice evening walk.
It is a bit far from Hoi An itself, but the hotel offers a great shuttle service (every 2 hours) and on very convenient times. It is a very god place to stay when going to Hoi An.

  • Stayed: September 2011, travelled as a couple
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Thank Robin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2011

This hotel is around 40mins out of Da Nang airport but just a short distance from Ho An. The welcome we received at the Hotel was fantastic, after a cool drink and refresher towel and a very organised reception we were taken to our rooms. The rooms are very clean and are a good size. While the beds were a little hard on the back we did find this in most of the hotels we travelled to in Vietnam. We stayed in Boutique Deluxe Rooms and also the two bedroom villa for a couple of nights. The villa had a bath but this was built high up and was difficult to not only get into but extremely difficult to get out of as it doesn't have a step. If you have problems with mobility this is not the room for you. The shower came out of the wall over the bath but the water had nowhere to go so seeped off the edge of the bath and into the bedroom from the floor so be aware of this. The position of the hotel is fantastic a quick couple of kilometres to the centre of town - taxis are always available as is a free hotel shuttle at different times of the day. The pool is fantastic and crystal clear and there is a little pool for smaller children. The beach is accessed via the back of the hotel and you have your own little beach area right out the back. The day spa provides a good relaxation massage and you can get some good priced packages. The hotel staff are really helpful especially Van who went above and beyond to find things we were having difficulty getting hold of. He was the one that said yes when other staff said no they couldn't do it. The only downfall would be that the buffet breakfast was not as good as other hotels we went to but all in all would definately recommend this hotel. We were on a family trip and everyone enjoyed themselves and liked the accommodation.

Room Tip: If you are less mobile do not take a villa room as the bath/shower is not easily accessible.
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  • Stayed: September 2011, travelled with family
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1  Thank kazzyvege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2011

I was very happy with my stay at Boutique.

I thought it was very good value for money. The pool is really lovely and the beach pristine and gorgeous. We stayed in main block in room 304 and had a lovely view of pool and peak of sea. I was glad we hadn't paid more to stay in rooms closer to pool, as resort is small, so distance not an issue. 3rd floor was a good place to be for view. Rooms are nice and new and modern. Bathroom is very dim, but not really a big issue.

Staff were really lovely and friendly.

Wi Fi is excellent. Could still get it at beach and restaurants across road! :-)

Was really nice having a few restaurants across road. Ate there for lunch each day and highly recommend them. Food is very good at both and owners/staff are really lovely warm, caring people. They also do great cheap laundry. Next door to hotel you can buy cheap water, soda etc which is great.

Pool Bar prices for food and drinks are very reasonable. Was so great to stay at a resort where you could have cocktails and food and not stress about the price. So many hotels' poolside food charges are very expensive whereas here it was very reasonable.

Gym was small, but great that it had one.

Breakfast is not the best that I have seen but totally fine and plenty to eat, you will be happy with your breakfast. Egg station is good and they do egg white omlettes if you are health conscious. Was very pleased they did Vietnamese Iced Coffees at breakfast if you asked for them. Highly recommend them as thery are super yummy.

Shuttle times are pretty good, and taxis are cheap and easy to and from town.

Spa is lovely!

For a Four Star resort I would totally recommend it. Not total luxury but very very good place to stay. Totally recommend it if you come to Hoi An. Have stayed at Golden Sands 3 times before and though it gets very mixed reviews I have always been very happy there. They probably have a better pool which I was worried I would miss, but I really didn't as Boutique's is lovely too. Being a smaller resort I enjoyed it being easier to get around, how simple it was to just pop to bar in lobby to get ice for room, and local restaurants across road.

Wonderful stay and I will be back! :-)

  • Stayed: September 2011, travelled as a couple
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4  Thank Luxuryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2011

Great quality: good service, nice and big room, good breakfast, good food in menu, very clean, very new, good sea views, free shuttle service to Hoi An downtown.

  • Stayed: August 2011, travelled as a couple
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1  Thank SpanishCoupleNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boutique Hoi An Resort

Address: 34 Lac Long Quan Street | Ward Cam An, Hoi An, Vietnam
Region: Vietnam > Quang Nam Province > Hoi An
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Hoi An
#13 Romantic Hotel in Hoi An
#23 On the Beach Hotel in Hoi An
#28 Luxury Hotel in Hoi An
#43 Spa Hotel in Hoi An
Price Range: £80 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Boutique Hoi An Resort 4*
Number of rooms: 82
Official Description (provided by the hotel):
The resort is set on the renowned ‘Cua Dai Beach’ Hoi An. With its central location, the resort is only 35 minutes from Da Nang airport and 5 minutes to explore the old heritage town of Hoi An. The ancient town of Hoi An, 30 km south of Da Nang, lies on the banks of the Thu Bon River. Occupied by early western traders, Hoi An was one of the major trading centers of Southeast Asia in the 16th century.Hoi An has a distinct Vietnamese atmosphere with low, tile-roofed houses and narrow streets; the original structure of some of these streets still remains almost intact. All the houses were made of wood, decorated with lacquered boards and panels engraved with old ancient characters. Pillars were also carved with ornamental designs. Hoi An have earned the town status as a heritage site by the UNESCO and has become a very popular tourist destination in Vietnam.All rooms are facing the sea with private balconies and some have direct access to the beach from private terraces. Room facilities featured single and double vanity, bathtub or shower, air-conditioning, television, IDD telephone, mini bar, safety box, hairdryer, wireless internet, coffee and tea making facilities. A large swimming pool is in the center of the resort surrounded by a tropical garden. A spa, located next to the pool, is a haven for pure relaxation and rejuvenation. Our spa facilities include three treatment rooms, five massage pavilions and two steam rooms. Pedicure and manicure services are also available at our resort’s spa. ... more   less 
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Also Known As:
Boutique Hoi An Hotel Hoi An

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